Everest Group

MARCH 11, 2024

Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency. Consumer Packaged Goods (CPG) IT Services PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we assess 23 providers featured on the CPG IT Services PEAK Matrix®.

Service 147

Service Retail Manufacturing Banking 147

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. The US Health Insurers Customer Experience Index Rankings, 2024 2. Unfortunately, this is not a one-off occurrence.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Everest Group

SEPTEMBER 30, 2024

Healthcare Payer Business Process as a Service (BPaaS) – Solutions PEAK Matrix® Assessment The healthcare payer outsourcing market is rapidly evolving, driven by healthcare payers’ need to enhance efficiency, manage costs, meet member expectations, and navigate complex regulations.

Healthcare 130

Healthcare Service Streamline Operations Administrative 130

Everest Group

MAY 9, 2024

LIVE WEBINAR The State of Generative AI in the Retail and CPG Industry May 9, 2024 | 9 a.m. Generative AI (gen AI) presents a crucial solution, enabling rapid product innovation and enhanced operational efficiency. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What is the impact realized from the adoption of gen AI? Who should attend?

Retail 147

Retail BPO Regulations Sourcing 147

Amzur

SEPTEMBER 10, 2024

In today’s rapidly evolving business landscape, CIOs and CTOs face significant challenges in meeting the demands for innovation, efficiency, and exceptional customer experience. Before that, let’s look into the top CIOs and CTOs’ priorities for 2024 – 2025 and dive deep into the AI tool’s list.

Robotics Process Automation 104

Robotics Process Automation Cybersecurity Analytics Government 104

Premier BPO

JUNE 7, 2024

With experienced external partners, your business can unlock best practices that streamline your processes for improved efficiency, scalability, and exceptional customer service. The Solution Premier BPO thoroughly analyzed the client’s needs and existing workflows to identify opportunities to streamline processes and improve efficiency.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Amzur

APRIL 18, 2024

From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. 7 CIO Challenges In 2024: 1. AI’s predictive capabilities swiftly adapt to changing regulations and identify potential compliance risks before they escalate.

Cybersecurity 105

Cybersecurity Out-Tasking Automation Research 105

IBM Services

FEBRUARY 7, 2024

In 2024, sustainability is taking center stage. Companies are investing in renewable energy projects and implementing energy-efficient technologies and practices. With regulated documentation, consumers, governments and other stakeholders can make better decisions based on trustworthy information.

Government 95

Government Software Regulations Sourcing 95

Everest Group

DECEMBER 7, 2023

Inconsistent or unclear regulations can create uncertainty and hinder long-term planning for energy transition strategies Limited availability of suitable infrastructure : The implementation of renewable energy projects often requires ample space and specific geographical conditions.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

Amzur

JULY 30, 2024

Here are the top 5 cloud strategy trends you must know in 2024 and beyond. In fact, a recent study projects that multi-cloud adoption will skyrocket to 86% by 2024, leveling the playing field for startups and small to medium-sized businesses in the digital landscape. Read our privacy policy for more info.

Healthcare 105

Healthcare Analytics Automation Flexibility 105

Groove Technology

SEPTEMBER 26, 2024

This strategic approach enables companies to focus on their core competencies while leveraging external expertise to accelerate digital transformation initiatives and enhance overall operational efficiency. How can be mitigated common challenges of Offshore Software Development? However, challenges exist that require strategic management.

Offshoring 130

Offshoring Software Outsourcing Right-Sizing 130

Everest Group

DECEMBER 11, 2023

Day 2: The United States takes center stage by addressing methane management as a crucial step for reaching net zero emissions Environmental Protection Agency (EPA) announces regulations on methane leaks The second day of COP28 brought a wave of positive news, particularly from the United States.

Regulations 162

Regulations Collaborations Accounting Analytics 162

Everest Group

APRIL 10, 2024

These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins. While multiple drivers beyond labor shortages are pushing providers to outsource, a few factors stand out.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Groove Technology

SEPTEMBER 26, 2024

As a result, many companies are outsourcing to meet their software development needs efficiently and cost-effectively. Discover how outsourcing to Vietnam can boost your business efficiency and help you achieve scalable growth. However, choosing the right outsourcing partner is a significant challenge.

Software 100

Software Outsourcing E-Commerce Right-Sizing 100

Groove Technology

DECEMBER 16, 2024

Cost Efficiency One of the most compelling reasons for outsourcing agile software development is the significant cost savings it offers. Improved Operational Efficiency: With external teams managing high-quality software development, companies can streamline their internal operations, focusing on innovation and growth.

Software 100

Software Outsourcing Collaborations Flexibility 100

Premier BPO

NOVEMBER 15, 2024

According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. 3 The broader impact across supply chains can also disrupt operations and compliance, especially in regulated markets. reached a seven-year high, increasing by 11% from the previous year.

Co-Sourcing 130

Co-Sourcing Outsourcing Regulations Efficiency 130

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. Challenges in 2023 and Beyond For Financial Companies Regulatory Compliance Financial regulations continue to evolve, becoming more complex and stringent.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Groove Technology

DECEMBER 16, 2024

Cost-Efficiency and Flexibility Offering transparent pricing models and flexible engagement structures, Groove allows businesses to scale operations as needed. Clients benefit from optimized costs without compromising on quality or efficiency. Data Security Data security is a top priority for Philippine outsourcing companies.

Software 100

Software E-Commerce Outsourcing Right-Sizing 100

Everest Group

NOVEMBER 27, 2023

In recent years, ServiceNow has significantly expanded its portfolio to move beyond IT Service Management (ITSM) and IT Operations Management (ITOM) to offer comprehensive enterprise solutions that help clients drive business growth, improve employee efficiency and productivity, increase resilience, and enhance customer experience.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

NOVEMBER 27, 2023

In recent years, ServiceNow has significantly expanded its portfolio to move beyond IT Service Management (ITSM) and IT Operations Management (ITOM) to offer comprehensive enterprise solutions that help clients drive business growth, improve employee efficiency and productivity, increase resilience, and enhance customer experience.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

FEBRUARY 26, 2024

If the Capital One merger clears antitrust regulations, the combined entity would become the sixth-largest US bank by assets and a leading card issuer and network provider for the US payments market. Operationally, underwriting, efficiency, risk management, and compliance enhancements will drive data and technology investments.

Banking 147

Banking Risk Management Risk Management Marketing 147

Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. trillion in 2024. If these problems continue, how will BPO companies maintain their competitive advantage in 2024? Moving into 2024, BPOs are still exploring permanent hybrid work strategies.

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

Paysquare

AUGUST 28, 2024

Being modernized and staying updated with the changes in tax laws and labour regulations is vital, ensuring timely adjustments to payroll processes. Automation Automation streamlines payroll processes, reducing manual intervention, minimising errors, and enhancing efficiency.

Payroll 52

Payroll Cybersecurity Data Entry Analytics 52

Everest Group

FEBRUARY 6, 2024

Despite as many as 90% expressing a desire to adopt gen AI, only about 10% of respondents indicated they would significantly invest in the technology during 2024. This involves cost-benefit analyses and identifying areas where gen AI can drive revenue growth and efficiency gains.

Government 173

Government Out-Tasking Automation Software 173

Perficient Digital Transformation

JUNE 19, 2024

Our risk and regulatory compliance experts, Carl Aridas and Chandni Patel, have just returned from XLoD 2024 in New York. The event brought together the world’s top financial institutions and regulators to discuss the future of non-financial risk and control.

Out-Tasking 52

Out-Tasking Automation Risk Management Risk Management 52

31 West

JULY 10, 2024

Let’s find out… Today, we’ll explore the highlights of the CS industry in 2024, and 12 trends for the industry coming into 2025. The Major Shifts in the Customer Support Industry in 2024 Before diving into our predictions for the coming year, let’s stroll down Memory Lane and recall the biggest changes in the CS industry in 2024.

Customer Support 130

Customer Support Customer Service Cybersecurity Sales 130

Paysquare

AUGUST 23, 2024

For efficient payroll management, a business must be equipped with the right tools and systems, as it allows the smooth functioning of the entire payroll management system. Payroll management is not just a legal requirement but also significant for running the business efficiently.

Payroll 52

Payroll Administrative Management Regulations 52

Zinnov

APRIL 29, 2024

Interest rates act as a thermostat for the economy, regulating its temperature. The next Federal Reserve meeting on April 30th and May 1st, 2024 , is not expected to result in rate cuts. in 2024 , with APAC leading the charge and Cybersecurity being a major focus. So, what does this mean for businesses? We’re talking 7.6%

Service 52

Service Cybersecurity Banking Manufacturing 52

Premier BPO

NOVEMBER 22, 2024

Recall Index report, 2024 has already seen 2,454 recalls in key sectors such as automotive, consumer goods, and healthcare. If this pace continues, 2024 can hit a six-year high, clearly showing modern supply chains’ vulnerability. This reduces the risk of penalties and safeguards your brand reputation in regulated markets.

Outsourcing 100

Outsourcing Management Co-Sourcing Regulations 100

SEBPO

DECEMBER 21, 2023

BLOG Four Hot Tips for Automation in 2024 December 21, 2023 As we wrap up an exciting year, the SEBPO Team is taking a moment to reflect on the valuable insights gained from participating in an impressive array of conferences, summits, and industry events in 2023. These big topics are forecasted to monopolize the 2024 automation conversion.”

Automation 52

Automation Out-Tasking Sales Regulations 52

Paysquare

MARCH 3, 2024

Consequently, sound financial management and overall organizational efficiency are enhanced by efficient payroll management. Payroll administration is moving more and more toward HR system integration in 2024 as a way to improve data quality and streamline operations. This integration offers several advantages.

Payroll 52

Payroll Regulations Data Entry Administrative 52

IBM Services

JANUARY 16, 2024

The start of 2024 brings forth many questions as to what we can expect in the year ahead, especially in the financial services industry, where technological advances have skyrocketed and added complexities to an already turbulent landscape. An investment in the tools and infrastructure to combat such threats is likely to occur in 2024.

Service 51

Service Banking Risk Management Risk Management 51

Paysquare

MARCH 3, 2024

Web of Laws and Regulations The complexity of regulatory requirements is a significant risk factor for non-compliance. In today’s global business environment, organizations have to face many laws, regulations, and standards that are spread through various jurisdictions.

Payroll 52

Payroll Regulations Government Insurance 52

Perficient Digital Transformation

FEBRUARY 1, 2024

The conference will take place on February 11-14, 2024, in Orlando, Florida. Life Sciences Leaders Turn to Us Life sciences organizations’ ability to accelerate transformation is crucial to succeeding in a highly competitive, highly regulated, and quickly evolving landscape. SCOPE is only a few weeks away! Still not registered?

Healthcare 59

Healthcare Research Out-Tasking Regulations 59

Mattsen Kumar

OCTOBER 7, 2024

In the UK insurance sector, the quest for providing outstanding CX is not just a pipe dream but a tangible goal for 2024 and beyond. Gone are the days of impersonal transactions and endless hold times—today’s policyholders demand both efficiency and a touch of human warmth and technological savvy. Quick fact! billion ($150.8

Insurance 52

Insurance Call Center Analytics Regulations 52

Perficient Digital Transformation

MARCH 19, 2024

Our experts are closely monitoring nine healthcare trends that are shaping industry leaders’ strategies in 2024. Recommended Approach : Given the tight operating margins many HCOs face, leaders must strike the right balance balance of effectiveness and cost-efficiency. Be sure to also consider your software supply chain security.

Healthcare 52

Healthcare Insurance Cybersecurity Collaborations 52

Perficient Digital Transformation

MARCH 5, 2024

As the new year has begun, the Digital Marketing team at Perficient has identified a number of areas where they expect a continued focus throughout 2024 within their areas of expertise. In 2024, content that is sincere and authentic will stand out. Partner with creators who specialize in short-form content to reach a wider audience.

Marketing 52

Marketing Out-Tasking Sales Engineering 52