Everest Group

SEPTEMBER 30, 2024

Healthcare Payer Business Process as a Service (BPaaS) – Solutions PEAK Matrix® Assessment The healthcare payer outsourcing market is rapidly evolving, driven by healthcare payers’ need to enhance efficiency, manage costs, meet member expectations, and navigate complex regulations.

Healthcare 52

Healthcare Service Streamline Operations Administrative 52

Paysquare

AUGUST 28, 2024

Being modernized and staying updated with the changes in tax laws and labour regulations is vital, ensuring timely adjustments to payroll processes. Automation Automation streamlines payroll processes, reducing manual intervention, minimising errors, and enhancing efficiency.

Payroll 52

Payroll Cybersecurity Data Entry Analytics 52

Amzur

APRIL 18, 2024

From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. 7 CIO Challenges In 2024: 1. AI’s predictive capabilities swiftly adapt to changing regulations and identify potential compliance risks before they escalate.

Cybersecurity 98

Cybersecurity Out-Tasking Automation Research 98

Everest Group

JUNE 5, 2024

Enterprises struggle to navigate complex compliance frameworks, stay updated with emerging regulations, and manage diverse geographical requirements, all vital for achieving regulatory compliance and securing market access. In response, providers are enhancing their capabilities and offerings by investing significantly in technology.

Regulations 59

Regulations Marketing Service Efficiency 59

Paysquare

AUGUST 23, 2024

For efficient payroll management, a business must be equipped with the right tools and systems, as it allows the smooth functioning of the entire payroll management system. Payroll management is not just a legal requirement but also significant for running the business efficiently.

Payroll 52

Payroll Administrative Management Regulations 52

Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. trillion in 2024. If these problems continue, how will BPO companies maintain their competitive advantage in 2024? Moving into 2024, BPOs are still exploring permanent hybrid work strategies.

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. The US Health Insurers Customer Experience Index Rankings, 2024 2. Unfortunately, this is not a one-off occurrence.

Healthcare 52

Healthcare Efficiency BPO Insurance 52

Perficient Digital Transformation

JUNE 19, 2024

Our risk and regulatory compliance experts, Carl Aridas and Chandni Patel, have just returned from XLoD 2024 in New York. The event brought together the world’s top financial institutions and regulators to discuss the future of non-financial risk and control.

Out-Tasking 52

Out-Tasking Automation Risk Management Risk Management 52

Groove Technology

SEPTEMBER 27, 2024

from 2024-2030 (Grand View Research, 2023). Time Zone Compatibility and Work Hours Overlap The impact of time zone differences on project efficiency cannot be overstated. Kearney, India leads the rankings for IT service outsourcing, followed closely by China and Malaysia. The global IT outsourcing market is expected to reach $526.6

Software 130

Software Outsourcing Nearshoring Offshoring 130

Groove Technology

SEPTEMBER 26, 2024

This strategic approach enables companies to focus on their core competencies while leveraging external expertise to accelerate digital transformation initiatives and enhance overall operational efficiency. How can be mitigated common challenges of Offshore Software Development? However, challenges exist that require strategic management.

Offshoring 130

Offshoring Software Outsourcing Right-Sizing 130

Everest Group

FEBRUARY 16, 2024

The introduction of new regulations in the financial sector necessitates a dynamic regulatory compliance framework, posing a global management challenge for these institutions. Stakeholders prioritize efficiency and productivity, aiming to reduce false positives and mitigate potential losses from regulatory fines.

Co-Sourcing 69

Co-Sourcing Banking Service Advisory 69

Mattsen Kumar

OCTOBER 7, 2024

In the UK insurance sector, the quest for providing outstanding CX is not just a pipe dream but a tangible goal for 2024 and beyond. Gone are the days of impersonal transactions and endless hold times—today’s policyholders demand both efficiency and a touch of human warmth and technological savvy. Quick fact! billion ($150.8

Insurance 52

Insurance Call Center Analytics Regulations 52

Groove Technology

SEPTEMBER 26, 2024

As a result, many companies are outsourcing to meet their software development needs efficiently and cost-effectively. Discover how outsourcing to Vietnam can boost your business efficiency and help you achieve scalable growth. However, choosing the right outsourcing partner is a significant challenge.

Software 100

Software Outsourcing E-Commerce Right-Sizing 100

Everest Group

MARCH 11, 2024

Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency. Consumer Packaged Goods (CPG) IT Services PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we assess 23 providers featured on the CPG IT Services PEAK Matrix®.

Service 59

Service Retail Manufacturing Banking 59

Paysquare

MARCH 3, 2024

Consequently, sound financial management and overall organizational efficiency are enhanced by efficient payroll management. Payroll administration is moving more and more toward HR system integration in 2024 as a way to improve data quality and streamline operations. This integration offers several advantages.

Payroll 52

Payroll Regulations Data Entry Administrative 52

Everest Group

MARCH 8, 2024

Equipped with trained workers and robust annotation platforms, these providers efficiently guide enterprises through the DAL landscape. Each profile offers a comprehensive overview of the provider’s strengths and limitations, enabling enterprises to make informed decisions as they navigate the evolving DAL landscape.

Manufacturing 64

Manufacturing Banking Regulations Operational Costs 64

Amzur

JULY 30, 2024

Here are the top 5 cloud strategy trends you must know in 2024 and beyond. In fact, a recent study projects that multi-cloud adoption will skyrocket to 86% by 2024, leveling the playing field for startups and small to medium-sized businesses in the digital landscape. Read our privacy policy for more info.

Healthcare 94

Healthcare Analytics Automation Flexibility 94

SEBPO

DECEMBER 21, 2023

BLOG Four Hot Tips for Automation in 2024 December 21, 2023 As we wrap up an exciting year, the SEBPO Team is taking a moment to reflect on the valuable insights gained from participating in an impressive array of conferences, summits, and industry events in 2023. These big topics are forecasted to monopolize the 2024 automation conversion.”

Automation 52

Automation Out-Tasking Sales Regulations 52

Zinnov

APRIL 29, 2024

Interest rates act as a thermostat for the economy, regulating its temperature. The next Federal Reserve meeting on April 30th and May 1st, 2024 , is not expected to result in rate cuts. in 2024 , with APAC leading the charge and Cybersecurity being a major focus. So, what does this mean for businesses? We’re talking 7.6%

Service 52

Service Cybersecurity Banking Manufacturing 52

Paysquare

MARCH 3, 2024

Web of Laws and Regulations The complexity of regulatory requirements is a significant risk factor for non-compliance. In today’s global business environment, organizations have to face many laws, regulations, and standards that are spread through various jurisdictions.

Payroll 52

Payroll Regulations Government Insurance 52

IBM Services

JANUARY 16, 2024

The start of 2024 brings forth many questions as to what we can expect in the year ahead, especially in the financial services industry, where technological advances have skyrocketed and added complexities to an already turbulent landscape. An investment in the tools and infrastructure to combat such threats is likely to occur in 2024.

Service 51

Service Banking Risk Management Risk Management 51

Zinnov

MAY 17, 2024

Based on our in-depth interactions with platform company CXOs, Enterprise decision-makers, Service Provider practitioners, and industry SMEs, there are eight key trends that we believe will shape the Intelligent Automation landscape in 2024 and beyond. This evolution promises a new era of enhanced interactions and efficiency.

Automation 52

Automation Robotics Process Automation Jobbing Software 52

Perficient Digital Transformation

FEBRUARY 1, 2024

The conference will take place on February 11-14, 2024, in Orlando, Florida. Life Sciences Leaders Turn to Us Life sciences organizations’ ability to accelerate transformation is crucial to succeeding in a highly competitive, highly regulated, and quickly evolving landscape. SCOPE is only a few weeks away! Still not registered?

Healthcare 59

Healthcare Research Out-Tasking Regulations 59

Perficient Digital Transformation

MARCH 19, 2024

Our experts are closely monitoring nine healthcare trends that are shaping industry leaders’ strategies in 2024. Recommended Approach : Given the tight operating margins many HCOs face, leaders must strike the right balance balance of effectiveness and cost-efficiency. Be sure to also consider your software supply chain security.

Healthcare 52

Healthcare Insurance Cybersecurity Collaborations 52

Capgemini

JANUARY 9, 2024

Sustainability in 2024: How businesses can transform for eco-conscious success Miguel Sossa Nov 14, 2023 Facebook Twitter Linkedin A common mistake companies make when transitioning to a green economy is to plan for the world as it currently is, as opposed to the world it’s rapidly becoming. Which tech trends should people follow in 2024?

Government 52

Government Regulations Right-Sizing Collaborations 52

Groove Technology

NOVEMBER 15, 2024

This can be done onshore, nearshore, or offshore, each model providing unique benefits and challenges, from cost efficiency to cultural alignment and time zone overlap. However, choosing the right outsourcing model is crucial, as each can dramatically influence project outcomes, operational efficiency, and budget alignment.

Nearshoring 100

Nearshoring Offshoring Software Outsourcing 100

Perficient Digital Transformation

MARCH 5, 2024

As the new year has begun, the Digital Marketing team at Perficient has identified a number of areas where they expect a continued focus throughout 2024 within their areas of expertise. In 2024, content that is sincere and authentic will stand out. Partner with creators who specialize in short-form content to reach a wider audience.

Marketing 52

Marketing Out-Tasking Sales Engineering 52

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. Challenges in 2023 and Beyond For Financial Companies Regulatory Compliance Financial regulations continue to evolve, becoming more complex and stringent.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

CGS Inc

NOVEMBER 5, 2024

11/05/2024 NEW YORK, November 5, 2024 – CGS ® , a global provider of software applications, enterprise learning, customer experience and call center outsourcing services, today announced two additions to its BlueCherry leadership team to further accelerate global growth.

Supply Chain Management 52

Supply Chain Management Inventory Management Retail Call Center 52

CGS Inc

NOVEMBER 5, 2024

11/05/2024 NEW YORK, November 5, 2024 – CGS ® , a global provider of software applications, enterprise learning, customer experience and call center outsourcing services, today announced two additions to its BlueCherry leadership team to further accelerate global growth.

Supply Chain Management 52

Supply Chain Management Inventory Management Retail Call Center 52

Amzur

JUNE 7, 2023

As we step into 2023-2024, it becomes crucial for CFOs to stay ahead of the curve by embracing emerging trends and understanding the shifting priorities that will shape the financial landscape. This promotes transparency, efficiency, and cross-functional alignment, leading to more effective decision-making and resource optimization.

Finance 52

Finance E-Commerce Analytics Risk Management 52

Everest Group

MAY 9, 2024

LIVE WEBINAR The State of Generative AI in the Retail and CPG Industry May 9, 2024 | 9 a.m. Generative AI (gen AI) presents a crucial solution, enabling rapid product innovation and enhanced operational efficiency. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What is the impact realized from the adoption of gen AI? Who should attend?

Retail 59

Retail BPO Regulations Sourcing 59

Capgemini

SEPTEMBER 13, 2024

How digital assets reshape the post-trade landscape in capital markets George Holt 08 July 2024 Facebook Twitter Linkedin The continued advancement of digital assets, including cryptocurrencies, security tokens, and other blockchain derivatives, is building a new era in the capital markets.

Marketing 52

Marketing Regulations Streamline Operations Reduced Costs 52

Capgemini

SEPTEMBER 12, 2024

Insuring the future with a payer-provider partnership Capgemini 10 September 2024 Facebook Twitter Linkedin New technologies and regulations make collaboration more valuable than ever In brief: New technologies and regulations are changing the healthcare landscape.

Insurance 52

Insurance Healthcare Regulations Administrative 52

Premier BPO

NOVEMBER 15, 2024

According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. 3 The broader impact across supply chains can also disrupt operations and compliance, especially in regulated markets. reached a seven-year high, increasing by 11% from the previous year.

Co-Sourcing 56

Co-Sourcing BPO Outsourcing Regulations 56

31 West

JULY 10, 2024

Let’s find out… Today, we’ll explore the highlights of the CS industry in 2024, and 12 trends for the industry coming into 2025. The Major Shifts in the Customer Support Industry in 2024 Before diving into our predictions for the coming year, let’s stroll down Memory Lane and recall the biggest changes in the CS industry in 2024.

Customer Support 130

Customer Support Cybersecurity Customer Service Sales 130

Capgemini

SEPTEMBER 4, 2024

Sustainable technology: A competitive advantage for businesses Greg Bentham 03 Sept 2024 Facebook Twitter Linkedin The strategic imperative of sustainable technology In today’s fast-paced business environment, sustainable technology isn’t just a nice-to-have – it’s a strategic imperative. trillion over the next decade.

Regulations 52

Regulations Operational Costs Research Reduced Costs 52