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The funding for business servicesinnovation is showing signs of drying up. In short, my thesis is the euphoria that GBS experienced as the hero of the enterprise is over, and the heady trajectory of more people, more scope, and more change is likely on hold in 2024. So, what does this mean for GBS? Am I too negative?
Specifically, generative AI would transform customer care, IT and network optimization and digital labor—all areas in which automation can notably help increase agility and efficiency. CSPs and NEPs usually have huge support centers and IBM has the potential to help transform workflows between all ecosystem players.
To assist in the making of this important choice, we provide a comprehensive list with a guide to the top 20 best outbound call centers in the Philippines for 2024. These companies are being lauded for their expertise, innovative solutions, and unwavering commitment to excellence. Comprehensive training programs for employees.
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