The Hackett Group

FEBRUARY 13, 2024

Finance leaders will also need to do more with less operationally in 2024 because they expect to see a 5% increase in finance workloads and a slight decrease in staffing and operating budget, The Hackett Group ® found. Digital transformation remains a top five priority for finance in 2024, the research found.

Finance 59

Finance Robotics Process Automation Reduced Costs Research 59

Everest Group

JULY 8, 2024

Leading global research firm launches third annual edition of the Top GBS Employers and Top Employers for Tech Talent reports. DALLAS, July 8, 2024 — Everest Group today released the 2024 editions of the Top GBS Employers and Top Employers for Tech Talent reports.

Global Business Services 52

Global Business Services Research Analytics Marketing 52

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? The funding for business services innovation is showing signs of drying up. For the first time in its short history, the model was tested, and it passed with flying colors.

Global Business Services 52

Global Business Services Advisory Jobbing Offshoring 52

Everest Group

DECEMBER 8, 2023

The Everest Group 2024 Key Issues Study reveals revenue growth and cost optimization as the top-most business priorities of enterprise executives for the coming year. DALLAS, December 8, 2023 — 2024 will be the year of doing more with less, according to the results of the Everest Group 2024 Key Issues Study of enterprise executives.

Analytics 52

Analytics Cybersecurity Offshoring Research 52

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Participate in the Key Issues Survey 2024 to better understand the current thinking of industry leaders across the globe. Digital and next-generation technology services continue to witness a mismatch between talent demand and supply.

Service 59

Service Offshoring Global Business Services Information Technology 59

Everest Group

JULY 30, 2024

Leading global research firm, supported by Egyptian Government Agency ITIDA (Information Technology Industry Development Agency), assesses the IT, business processes and engineering research & development potential in Egypt. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Service 52

Service Offshoring Global Business Services Research 52

Everest Group

NOVEMBER 28, 2023

IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. What are the opportunities for GBS organizations in 2024? CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. What’s driving growth?

Global Business Services 59

Global Business Services BPO Shared Services Sourcing 59

Everest Group

JUNE 12, 2024

LINKEDIN LIVE Conversations with leaders | a linkedin live series | edisode 10 June 12, 2024 | 8:30 a.m. IST The Global Business Services (GBS) model can be effective in revolutionizing enterprises, but there is often a disconnect that leads to unsustainable implementation. CDT | 9:30 a.m. EDT | 2:30 p.m. BST | 7:00 p.m.

Global Business Services 52

Global Business Services Service Shared Services 52

Everest Group

SEPTEMBER 24, 2024

Live Webinar GLOBAL SERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS September 24, 2024 | 9 a.m. Join Everest Group experts Vipin Alexander, Udit Anand, Ravneet Kaur, and Akshay Mathur for an insightful session exploring key developments in the global sourcing industry during the first half of 2024.

Marketing 52

Marketing Service Shared Services Sourcing 52

Everest Group

FEBRUARY 23, 2024

Discover the reasons for the optimistic yet cautious outlook of GBS organizations for 2024, foreseeing positive business growth.

Marketing 52

Marketing Shared Services Global Business Services Sourcing 52

V-Soft Consulting

MARCH 8, 2024

The Value of Robotic Process Automation Robotic Process Automation ( RPA ) helps automate processes, allowing early adopters in service delivery and GBS (Global Business Services) to achieve cost efficiencies and create more nimble and competitive businesses.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Efficiency 52

Everest Group

FEBRUARY 23, 2024

Learn how GBS organizations anticipate a 2024 headcount increase, aligning with enterprise expectations and consider the geographical factors involved.

Marketing 52

Marketing Shared Services Global Business Services Sourcing 52

Everest Group

DECEMBER 3, 2024

Live Webinar Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win December 3, 2024 | 7:30 a.m. IST As the global services landscape continues to evolve, 2024 has brought unique challenges. How has the cost of delivering IT and BPO services and pricing changed in 2024?

Outsourcing 52

Outsourcing BPO Service Services Contracting 52

Zinnov

SEPTEMBER 17, 2024

Our research into Global Business Services (GBS) organizations reveals a clear Evolution Trajectory, illustrating how the focus has shifted from narrow efficiency metrics to a broader emphasis on innovation and value generation. In this evolving landscape, productivity has transcended its traditional boundaries.

Global Business Services 52

Global Business Services Government Research Collaborations 52

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. Fissell brings over 20 years of events and information services product leadership experience to the role.

Advisory 72

Advisory Research Shared Services Sourcing 72

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 97

Outsourcing Co-Sourcing BPO Operational Costs 97

The Hackett Group

FEBRUARY 16, 2024

4) returned to the top five priorities for 2024, highlighting procurement executives’ concern over increased expectations for their function. Procurement is once again anticipating an efficiency gap in 2024 as workload is expected to increase by 8% in 2024, while budgets are expected to rise by only 1.6%. spending increase.

Advisory 59

Advisory Research Analytics Risk Management 59

Everest Group

AUGUST 13, 2024

In this report, we assess providers’ capabilities in Poland across three parameters.

Marketing 40

Marketing Service Shared Services Global Business Services 40

Everest Group

AUGUST 13, 2024

In this report, we assess providers’ capabilities in Poland across three parameters.

Marketing 40

Marketing Service Shared Services Global Business Services 40

Everest Group

JANUARY 15, 2025

Move Becomes Effective as of February 1, 2025, with Current CEO and Founder Peter Bendor-Samuel Staying on to Focus on the Firm’s Future Growth Everest Group, a global leader in research and advisory services, has announced the appointment of Jimit Arora as its new Chief Executive Officer, marking a pivotal moment in the firms 35-year history.

Research 52

Research Advisory Global Business Services Sourcing 52

Everest Group

JUNE 18, 2024

Birch to lead global marketing for rapidly growing Everest Group as research firm expands footprint and service portfolio DALLAS, June 18, 2024 — Everest Group today announced that Lucy Birch has joined the firm as (CMO). The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Marketing 52

Marketing Research Global Business Services Healthcare 52

Everest Group

MAY 30, 2024

DALLAS, May 30, 2024 — When business executives take the time to attend a global conference, two objectives outweigh all the rest: they want to learn from real case studies and network with peers. About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

Advisory 52

Advisory Shared Services Research Sourcing 52

Everest Group

MAY 3, 2024

Conference ABSL DACH's 10th Member Meeting: AI & Gen AI in GBS June 24-25, 2024 Catch Everest Group Partner, Rohitashwa Aggarwal, at ABSL DACH’s 10th Member Meeting in Hamburg, Germany. Rohitashwa will join an exciting line up of speakers to present his insights on AI and generative AI in GBS.

Shared Services 52

Shared Services Global Business Services Service 52

Everest Group

JULY 9, 2024

Live Webinar Evaluating Brand Perception Data to Improve EVP and Talent Attraction July 9, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST A distinctive employee value proposition (EVP) is proving to be the deciding factor in GBS and tech employers’ differentiation, particularly in a market with slowing talent demand.

Marketing 52

Marketing Service Shared Services Global Business Services 52

Everest Group

SEPTEMBER 30, 2024

From an industry vertical perspective as well, we are seeing growth across most major segments including financial services, telecom, media & technology, retail and consumer goods, etc. Reach out to us to discuss this topic further with our expert analysts.

Supply Chain Management 59

Supply Chain Management Collaborations Advisory Nearshoring 59

Zinnov

SEPTEMBER 24, 2024

Bengaluru, 19 September 2024 : In the face of mounting macro-economic challenges, Global Business Services (GBS) organizations are at a pivotal moment. The study highlights that 53% of GBS leaders rank productivity improvement as their top priority for 2024.

Analytics 40

Analytics Efficiency Global Business Services Management 40

The Hackett Group

FEBRUARY 29, 2024

In 2024, developing effective leaders remains the top priority for HR, marking its second consecutive year in the top spot, according to The Hackett Group ®. The need to create and maintain a high-performing organizational culture climbed three spots in 2024 to become priority No.

Advisory 59

Advisory Human Resources Research Efficiency 59

Everest Group

JANUARY 15, 2024

I’ll keep this newsletter short and to the point – I know how busy everyone is preparing for the end of 2023 and the beginning of 2024. Thank you also to my co-presenters, Molly Norton , Global Client Director at Everest Group, and Allan Racey , Global Talent Services Lead, Accenture. Hello AR colleagues!

Research 52

Research Sales Cybersecurity Retail 52

Everest Group

JANUARY 15, 2024

I’ll keep this newsletter short and to the point – I know how busy everyone is preparing for the end of 2023 and the beginning of 2024. Thank you also to my co-presenters, Molly Norton , Global Client Director at Everest Group, and Allan Racey , Global Talent Services Lead, Accenture. Hello AR colleagues!

Research 52

Research Sales Cybersecurity Retail 52

Chazey Partners

OCTOBER 6, 2020

CALIFORNIA– October 2020 – Chazey Partners, a leading management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA) , has been expanding its RPA team globally to meet the increasing demand of the RPA implementation projects.

Robotics Process Automation 52

Robotics Process Automation Facilities Management Global Management Consulting Advisory 52

The Hackett Group

OCTOBER 22, 2024

Digital World Class ® Finance Organizations Operate With 47% Lower Process Costs and 50% Fewer Full-Time Staff Compared to Peers MIAMI, FL – October 22, 2024 – Generative artificial intelligence (Gen AI) is reshaping the finance landscape, disrupting traditional operations and pushing the boundaries of what’s possible.

Finance 59

Finance Advisory Marketing Reduced Costs 59

Everest Group

DECEMBER 2, 2024

INVITE ONLY From Concept to Value: Strengthening GCCs Through Innovation December 2, 2024 | 9:00 am – 12:00 pm IST Facilitated by Everest Group This in-person roundtable will focus on how GCCs are strengthening their value proposition by fostering an innovation-driven mindset to drive impact and growth for enterprises. 

Service 52

Service Shared Services Global Business Services 52

The Hackett Group

NOVEMBER 6, 2024

bp Earns Recognition for Best Certification Program Improving Employee Retention and Promotion Rates in Partnership With The Hackett Group and Thought Industries MIAMI, FL – NOVEMBER 6, 2024 – The Hackett Group, Inc. We are proud to be a key learning partner of bp and look forward to continuing to support it with its GBS learning journey.”

Advisory 69

Advisory Research Collaborations Design 69