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The Top 10 Predictions That Will Revolutionize CXM in 2025 | Blog

Everest Group

The Customer Experience Management (CXM) market in 2024 saw a lot of exciting developments, many of which will transform the way we work, think and act as customers. These systems are expected to increasingly take over parts of customer journeys, providing more personalized experiences while reducing operational strain.

article thumbnail

The Top 10 Predictions That Will Revolutionize CXM in 2025 | Blog

Everest Group

The Customer Experience Management (CXM) market in 2024 saw a lot of exciting developments, many of which will transform the way we work, think and act as customers. These systems are expected to increasingly take over parts of customer journeys, providing more personalized experiences while reducing operational strain.