Everest Group

MAY 28, 2024

I hope that you’re off to a good start for 2024! REQUEST NOW Price Genius Price Genius is a web-based platform that provides service providers with an outside-in perspective on key commercials and solution sizing elements. If you missed that event or would like to share it with colleagues, you can find the replay here.

Retail 130

Retail Healthcare Right-Sizing Research 130

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. This shift towards cloud-based solutions will have a significant impact on the IT outsourcing industry, as more companies will look to outsource their IT needs to cloud service providers.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. This shift towards cloud-based solutions will have a significant impact on the IT outsourcing industry, as more companies will look to outsource their IT needs to cloud service providers.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. This shift towards cloud-based solutions will have a significant impact on the IT outsourcing industry, as more companies will look to outsource their IT needs to cloud service providers.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Everest Group

JANUARY 18, 2024

DALLAS, January 18, 2024 — If chief information officers (CIOs) have their way in 2024, expect to see more enterprises making adoption of generative artificial intelligence (gen AI) a strategic priority with an aim to move past small pilots to scaled implementations. is a WBENC-certified woman-owned business.

Research 162

Research Government Retail Healthcare 162

Everest Group

SEPTEMBER 27, 2024

Only providers with diversified portfolios, focusing on strategic solutions, managed services, and other strategic investments, were able to effectively navigate these challenges. As we look forward to 2024-25, there is cautious optimism for the UK economy.

Impact Sourcing 130

Impact Sourcing Marketing Government Jobbing 130

Amzur

SEPTEMBER 13, 2024

Introduction SuiteWorld 2024, NetSuite’s highly anticipated flagship conference, brought a host of exciting updates, reaffirming the platform’s commitment to innovation and AI-driven solutions. In this article, we’ll dive into the key highlights from SuiteWorld 2024, focusing on the groundbreaking AI innovations introduced at the event.

Analytics 98

Analytics Advisory Automation Streamline Operations 98

Everest Group

NOVEMBER 17, 2023

Network voice managed services can make up a sizable portion of an enterprise’s IT infrastructure outsourcing expenditure – consisting of up to 10% of the overall network managed services spend and as high as 5% of the overall IT infrastructure outsourcing spend. While traditional network RUs like switches, routers, etc.,

Outsourcing 147

Outsourcing Managed Services Management Service 147

Everest Group

SEPTEMBER 5, 2024

Live Webinar Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense September 5, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Generative AI (gen AI) is growing in popularity and is rapidly reshaping the cybersecurity landscape with its innovative capabilities.

Cybersecurity 130

Cybersecurity Research Outsourcing Managed Services 130

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. Both large and small providers need to strategically adapt in the FAO market due to increased competition from the Big Four.

Service 162

Service Advisory Finance Accounting 162

The Hackett Group

AUGUST 1, 2024

Miami, FL – August 1, 2024 – The Hackett Group, Inc. NASDAQ: HCKT) is collaborating with Oracle to offer a new Hackett Pay managed services solution for Oracle Payroll. It will be the first offering recommended by Oracle for payroll-managed services in this market.

Payroll 78

Payroll Managed Services Collaborations Management 78

Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

OCTOBER 19, 2023

The report assesses the conversational AI technology providers landscape across various dimensions, including: The key trends shaping the global services landscape Risk watch The Locations PEAK Matrix®: it features an objective, data-driven, and comparative assessment of locations specific to a market segment (function and process); the key market (..)

Nearshoring 147

Nearshoring Marketing Offshoring Information Technology 147

Everest Group

JANUARY 22, 2024

Telecom service providers: If HPE continues to focus on its enterprise strategy, existing telecom customers of Juniper might lose out on possible innovations and receive less attention. Despite these challenges, the HPE-Juniper acquisition will significantly impact the market.

Automation 162

Automation Marketing Sales Flexibility 162

Premier BPO

JUNE 7, 2024

To underscore how an external partner well versed in Tech-related expertise can improve operational efficiency, resulting in significant cost savings, improved scalability, and exceptional customer service, we will demonstrate Premier BPO’s collaborative approach and customized solutions to help the client transform their Help Desk Services.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Mattsen Kumar

AUGUST 27, 2024

In the ever-evolving landscape of business finance, efficient account receivables management (ARM) remains crucial for maintaining healthy cash flow and ensuring the financial stability of an organization. This blog explains the meaning of account receivables management. billion.

Finance 52

Finance Accounting Management Analytics 52

Everest Group

OCTOBER 2, 2023

What Service Provider Executives Should Know Learn More Blog Insights on Challenges and Opportunities from Oracle CloudWorld and the Oracle Health Conference Learn More What is the PEAK Matrix®?

Business Process Outsourcing 147

Business Process Outsourcing Manufacturing Healthcare Regulations 147

Mercans

SEPTEMBER 18, 2024

ISG Provider Lens™ 2024 We are delighted to announce that Mercans has been recognized as a Leader in Global Managed Payroll Services (Multi-Country) in the ISG Provider Lens™ 2024 report. This flexibility allows clients to transition between models effortlessly, ensuring no disruption to payroll data.

Payroll 52

Payroll Management Service Business Process Outsourcing 52

Everest Group

JANUARY 5, 2024

With very few major tech vendors providing professional services for content supply chain product offerings, Global System Integrators (GSIs) have become essential. While GSIs offer consulting, implementation, or managed services for individual content supply chain components, the fragmented nature often can lead to integration issues.

Marketing 162

Marketing Reduced Costs Efficiency Managed Services 162

Everest Group

OCTOBER 5, 2023

What Service Provider Executives Should Know Learn More What is the PEAK Matrix®?

Supply Chain Management 130

Supply Chain Management Streamline Operations Research Marketing 130

Everest Group

DECEMBER 7, 2023

To learn more about the progress made in 2023 to build a more sustainable future and key takeaways from the COP28 conference, watch our LinkedIn Live session, Building a Sustainable Future: Reflections on COP28 and Insights for 2024.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

Everest Group

SEPTEMBER 30, 2024

These companies have been serving GCCs historically across the life cycle including GCC set-up support, primarily on the services side Big-4 consulting firms: Firms like EY, Deloitte, PwC, and KPMG fall into this category. Enterprises must carefully assess their options and choose partners that align with their strategic goals.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Premier BPO

OCTOBER 23, 2024

The Importance of ETL in Transforming Raw Data into Actionable Insights The vast amount of raw data modern organizations generate can quickly overwhelm systems without proper management. A 2024 Oracle survey revealed that 74% of respondents have seen their daily decision-making increase tenfold over the past three years.

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

31 West

JANUARY 25, 2023

Founded by Fred Luddy in 2024, the ServiceNow help desk is built on the Now platform and is one of the most trusted and widely implemented ITSM solutions. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams. In addition to IT services, the solution helps manage security operations.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

Perficient Digital Transformation

JULY 2, 2024

We are thrilled to announce that Perficient has been named a Major Player in the IDC MarketScape: Worldwide Cloud Professional Services 2024 Vendor Assessment (Doc #US51406224, June 2024). Navigating the complexities of cloud technology requires an exceptional partner. What Does This Inclusion Mean for Perficient?

Service 59

Service Automation Analytics Efficiency 59

3Pillar Global

MAY 3, 2024

In Mercer , Aon , and WTW surveys of healthcare benefit leaders showed a typical premium increase in 2023 of ~6 and between 6-8% in 2024, far outpacing inflation. The challenge is that in 2024 any change requires building or adapting digital products and infrastructure. Healthcare costs are rising dramatically.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

IBM Services

FEBRUARY 12, 2024

By combining IBM Power Virtual Server on IBM Cloud with our advisory, implementation, application, security and technical managed services, we simplify customer’s move to S/4HANA. This allows IBM to manage end-to-end workflows that include SAP and supported non-SAP applications.

Advisory 72

Advisory Flexibility Managed Services Management 72

Amzur

FEBRUARY 20, 2025

According to IBMs 2024 report, the healthcare sector faces the highest average cost of data breaches at $9.77 Key Data Breach Statistics: According to IBMs 2024 Cost of a Data Breach Report, the healthcare sector experiences the highest average cost of data breaches$9.77 million per incidentfor the 14th consecutive year.

Healthcare 59

Healthcare Cybersecurity Automation Government 59

IBM Services

NOVEMBER 8, 2023

Separately, in 2024, clients will be able to look forward to continued enhancements to the AIX, IBM i and Linux roadmaps. SAP is accelerating this journey by offering the current ERP, S/4HANA, as a managed service offering with SAP RISE.

Advisory 96

Advisory Banking Automation Design 96

Mercans

FEBRUARY 23, 2023

billion by 2024, growing at a CAGR of 5.5% from 2020 to 2024. This pertains to any corporate function, certainly including the one in focus within this blog: global payroll. Industry Tidbit #2 Global multi-country payroll (MCP) market is expected to reach $4.8

Payroll 58

Payroll Outsourcing Robotics Process Automation Software 58

Capgemini

APRIL 20, 2022

Gartner predicts most organizations will leverage contactless technologies for up to 80 percent of their ordering and replenishment activities by 2024. Capgemini is an AWS Premier Tier Services Partner and Managed Service Provider (MSP) with a multicultural team of 325,000 people in nearly 55 countries.

Labor Costs 52

Labor Costs Software Streamline Operations Sales 52

Magellan Solutions

MAY 8, 2024

AreGet ready to have your mind blown by IT services examples! billion in revenue by 2024, companies are turning to external experts for innovative solutions that give them a serious competitive advantage. Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth.

Service 52

Service Cybersecurity Robotics Process Automation Inventory Management 52

Obobo

MARCH 19, 2023

With the rise of technology, companies are turning to contract management systems (CMS) to automate their contractual processes. Expertise and Experience: According to Gartner, “by 2024, 90% of contracting will be aided by AI, up from 50% today.” What are the different types of contract management systems?

Management 40

Management Automation Out-Tasking Administrative 40

Everest Group

MAY 24, 2024

To embark on this journey, HSBC recently partnered with a European consulting firm, Zühlke, to revamp its mobile wealth management services for UK clients. Zühlke’s experts conducted a study on the investment preferences of British customers, providing insights that enabled HSBC to tailor its services to better meet their needs.

Advisory 147

Advisory Management Banking Infrastructure Costs 147

Everest Group

OCTOBER 17, 2024

Loyalty Solutions PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report The synergy between loyalty platforms and MarTech not only enhances the overall customer experience, but also provides enterprises with powerful insights into consumer preferences and behaviors.

Healthcare 130

Healthcare Marketing Service Managed Services 130

Mattsen Kumar

SEPTEMBER 16, 2024

At Bill Gosling Outsourcing, we are committed to helping our clients harness technological advancements to deliver exceptional customer experience services. from 2024 to 2030 * ​​. This explosive growth underscores the critical role edge computing will play in the future of data management. million in 2024 to $5714.80

Supply Chain Management 52

Supply Chain Management Cybersecurity Managed Services Outsourcing 52