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Pharmacovigilance (PV) Operations PEAK Matrix® Assessment

Everest Group

Regional variations in drug safety reporting requirements further compound compliance challenges across diverse markets. These providers bring proven drug safety process frameworks, highly trained PV professionals, and localized regulatory expertise, including qualified persons for PV, ensuring seamless compliance across global markets.

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Capital Markets IT Services PEAK Matrix® Assessment 2024

Everest Group

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. There is a significant shift toward emerging technologies. Learn More What is the PEAK Matrix®? LEARN MORE ABOUT Top Service Providers

Marketing 130
professionals

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Perficient Named in Forrester’s App Modernization and Multicloud Managed Services Landscape, Q4 2024

Perficient Digital Transformation

Forrester’s 2024 report recognizes 42 notable providers– and we’re proud to announce that Perficient is among them. Reduce costs associated with legacy technologies and systems.” Gain access to technical and transformational skills and capabilities.

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Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 – APAC

Everest Group

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

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Insurance Technology Market Trends: Reflecting on the Recent Guidewire Kufri Release | Blog

Everest Group

The latest “Kufri” release, the second of three planned releases for 2024, marks another significant milestone for the company. This release emphasizes process efficiency, accelerated time to market, and enhanced data analytics capabilities, all while expanding Guidewire’s reach beyond North America.

Insurance 162
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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

Premier BPO’s analysis of Forrester’s 2024 US CX Index has garnered valuable insights that executives can leverage to transform their brand’s CX and tread the path to sustainable growth. Increasing customer dissatisfaction with AI-driven solutions hinders companies from fully capitalizing on the potential cost reductions. References 1.

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Efficient CX Delivery: A Tech-driven Approach | Webinar

Everest Group

WEBINAR Efficient CX delivery: A tech-driven approach September 26, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.