Remove 2024 Remove Outsourcing Remove Services Contracting
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Embracing Strategic Business Outcomes in Digital CX: A New Benchmark for Success in CXM Service Delivery | Blog

Everest Group

Developing effective measurement mechanisms for these outcomes can be complex Contractual adjustments : Traditional service contracts may need restructuring to accommodate the shared responsibility model. Moreover, limited information to establish the baseline metric or outcome might pose a challenge.

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Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA | Webinar

Everest Group

Live Webinar Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA November 26, 2024 | 10 a.m. IST In today’s IT services landscape, early signs of recovery are beginning to emerge. How has the demand for IT services in EMEA evolved in 2024, and what’s the outlook for 2025?

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Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win | Webinar

Everest Group

Live Webinar Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win December 3, 2024 | 7:30 a.m. IST As the global services landscape continues to evolve, 2024 has brought unique challenges. How has the cost of delivering IT and BPO services and pricing changed in 2024?