Remove 2024 Remove Reduced Costs Remove Service
article thumbnail

Perficient Named in Forrester’s App Modernization and Multicloud Managed Services Landscape, Q4 2024

Perficient Digital Transformation

Forrester’s 2024 report recognizes 42 notable providers– and we’re proud to announce that Perficient is among them. According to the report, “Cloud leaders and sourcing professionals implement application modernization and multicloud managed services to: Deliver superior customer experiences.

article thumbnail

Capital Markets IT Services PEAK Matrix® Assessment 2024

Everest Group

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions.

Marketing 130
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 – APAC

Everest Group

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

article thumbnail

AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

Premier BPO’s analysis of Forrester’s 2024 US CX Index has garnered valuable insights that executives can leverage to transform their brand’s CX and tread the path to sustainable growth. Max Ball, principal analyst at Forrester, says, “ People just look at the cost savings, and they don’t look at the customer experience.”

article thumbnail

IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

article thumbnail

IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

article thumbnail

IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.