Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. LEARN MORE ABOUT Top Service Providers

Service 147

Service Retail Manufacturing Banking 147

Everest Group

SEPTEMBER 30, 2024

Healthcare Payer Business Process as a Service (BPaaS) – Solutions PEAK Matrix® Assessment The healthcare payer outsourcing market is rapidly evolving, driven by healthcare payers’ need to enhance efficiency, manage costs, meet member expectations, and navigate complex regulations. LEARN MORE ABOUT Top Service Providers

Healthcare 130

Healthcare Service Streamline Operations Administrative 130

Everest Group

JUNE 5, 2024

Enterprises struggle to navigate complex compliance frameworks, stay updated with emerging regulations, and manage diverse geographical requirements, all vital for achieving regulatory compliance and securing market access. LEARN MORE ABOUT Top Service Providers

Regulations 147

Regulations Marketing Service Efficiency 147

Everest Group

MAY 21, 2024

Discover the pivotal moments of RSA Conference 2024 in San Francisco, where AI’s transformative potential took center stage alongside the rise of cybersecurity platformization and the urgent focus on industrial security. We also see large system integrators building platforms to enable service delivery.

Cybersecurity 173

Cybersecurity Government Manufacturing Regulations 173

Everest Group

MARCH 8, 2024

However, at the core of AI development lies the need for large training datasets, a challenge met by Data Annotation and Labeling (DAL) services. LEARN MORE ABOUT Top Service Providers However, managing DAL capabilities in-house appears to be costly, time-intensive, and resource-draining for enterprises.

Manufacturing 162

Manufacturing Banking Operational Costs Regulations 162

Everest Group

OCTOBER 22, 2024

Live webinar How Sustainable Engineering is Shaping a Responsible Future October 22, 2024 | 9 a.m. IST ER&D enterprises are undergoing a significant shift in customer preferences due to growing environmental awareness, social opportunities, and government regulations, which is dramatically reshaping engineering priorities.

Engineering 130

Engineering Regulations Outsourcing Sourcing 130

Everest Group

AUGUST 6, 2024

Live Webinar Mindset Shift: Embracing Sustainability as a GDP Growth Lever August 6, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Climate change and the volatility it can cause has a demonstrable impact on GDP. What methods can be used to integrate environmental and social costs into GDP calculations effectively?

Research 246

Research Finance Regulations Government 246

Everest Group

MAY 28, 2024

I hope that you’re off to a good start for 2024! In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. The first report focuses on IT-ADM and CXM services delivery from Mexico.

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

MAY 28, 2024

I hope that you’re off to a good start for 2024! In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. The first report focuses on IT-ADM and CXM services delivery from Mexico.

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

SEPTEMBER 20, 2024

Additionally, recent labor regulations further disrupted the industrial staffing sector. US Contingent Talent and Strategic Solutions PEAK Matrix® Assessment 2024 – Industrial What is in this PEAK Matrix® Report This report explores the industrial contingent staffing provider landscape’s dynamics in the US and its market impact in 2023.

E-Commerce 130

E-Commerce Manufacturing Regulations Marketing 130

Everest Group

SEPTEMBER 21, 2022

Organizations that use or provide metaverse services will need to think hard about the implications and work to align with T&S policies, laws, and regulations in parallel to metaverse initiatives to inspire a safe, privacy-sensitive, and regulated environment. It will take a village to regulate the metaverse.

Regulations 246

Regulations Government Collaborations Service 246

3Pillar Global

JANUARY 9, 2024

On this episode of The Innovation Engine , we dig into the recent past and upcoming future of innovation in the Financial Services industry. Tune in to this robust conversation as Rob, Jennifer, and Albert lay out a roadmap for the future of innovation in Financial Services.

Service 105

Service Right-Sizing Analytics Regulations 105

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Accessibility and Self-Service for a More Patient-Centric Experience Patients want to be in control throughout their patient journey.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

Everest Group

MARCH 22, 2024

LIVE WEBINAR Analyzing the EU AI Act Impact for Global Businesses April 18, 2024 | 10:30 a.m. IST Regulation in the AI space is about to change significantly with the introduction of the EU AI Act. BST | 11:30 a.m. CEST | 12:30 p.m. EEST | 3:00 p.m. How will this new legislation affect enterprises in the EU and beyond?

Regulations 173

Regulations Automation Service Management 173

Everest Group

MAY 23, 2024

Live Webinar Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts May 23, 2024 | 9 a.m. IST In light of the current economic landscape, regulatory changes, and technology-led disruption, the need for an evolution in Trust and Safety (T&S) Business Process Services (BPS) has become apparent. CDT | 10 a.m.

BPO 162

BPO Regulations Sales Outsourcing 162

Everest Group

MAY 9, 2024

LIVE WEBINAR The State of Generative AI in the Retail and CPG Industry May 9, 2024 | 9 a.m. ” This webinar offers buyers and service providers valuable insights into real-world use cases where pilots progress to full production, key challenges, and the enterprise playbook around AI governance. CDT | 10 a.m. EDT | 3 p.m.

Retail 147

Retail BPO Regulations Sourcing 147

Premier BPO

JULY 16, 2024

Missing this deadline could lead to a shutdown of critical services, impacting revenue and potentially jeopardizing their business. The deadline to securing an ISO certification meant compressing months’ worth of training on complex regulations into mere weeks. Awards are a great validation, but client success and an overall 85.3%

Co-Sourcing 246

Co-Sourcing BPO Sourcing Customer Service 246

Amzur

SEPTEMBER 10, 2024

Before that, let’s look into the top CIOs and CTOs’ priorities for 2024 – 2025 and dive deep into the AI tool’s list. Top 10 Priorities List Of CIOs and CTOs: 2024 – 2025 When selecting tools for your business, it’s important to remember that choosing mediocre tools will yield mediocre results. We don’t spam!

Robotics Process Automation 104

Robotics Process Automation Cybersecurity Analytics Government 104

IBM Services

FEBRUARY 7, 2024

In 2024, sustainability is taking center stage. And they could drive economic gains: Research shows markets for carbon-neutral goods and services may be worth $10.3 With regulated documentation, consumers, governments and other stakeholders can make better decisions based on trustworthy information.

Government 95

Government Software Regulations Sourcing 95

Amzur

APRIL 18, 2024

7 CIO Challenges In 2024: 1. By facilitating smarter resource management, optimizing operations, and enabling a more responsive customer service framework, AI not only supports but accelerates the digital transformation journey, making enterprises more agile, innovative, and equipped to meet the challenges of the digital age.

Cybersecurity 105

Cybersecurity Out-Tasking Automation Research 105

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

OCTOBER 8, 2024

Live Webinar Harnessing Digital Workplace Investments for 2025 October 8, 2024 | 9 a.m. IST For many enterprises, the previously cautious investment environment of 2024, caused by economic pressures, recessionary sentiments, and geopolitical uncertainties, is now shifting towards a more aggressive and strategic focus for 2025.

Regulations 130

Regulations Sales Research Outsourcing 130

Amzur

JULY 30, 2024

Numerous factors, such as the growing demand for as-a-service models, hyper-automation, faster development and deployment, and low maintenance in the long run will drive this. Here are the top 5 cloud strategy trends you must know in 2024 and beyond. The public cloud market saw end-user spending of about 561 billion U.S.

Healthcare 105

Healthcare Analytics Automation Flexibility 105

Everest Group

DECEMBER 11, 2023

Our Everest Group team is pleased to share their analysis of positive developments from the first two days of COP28, with a specific focus on the global technology and tech services industries, in this blog. What does this mean for the sustainability enablement services market?

Regulations 162

Regulations Collaborations Accounting Analytics 162

Groove Technology

SEPTEMBER 26, 2024

Access Control: Role-based access and multi-factor authentication regulate who can view or modify sensitive data, ensuring that only authorized personnel can access critical information. These strategies help offshore teams mitigate challenges and deliver effective software development services.

Offshoring 130

Offshoring Software Outsourcing Right-Sizing 130

Everest Group

OCTOBER 26, 2023

Companies are increasingly prioritizing ESG reporting to manage risk, enhance their reputation, and comply with regulations. We proudly announced that in just the first year of the commitment, the global services industry is within striking distance of the three-year target.

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

Everest Group

OCTOBER 2, 2023

The potential uncertainties with the implementation of the Inflation Regulation Act (IRA) and the rise in federal interest rates to curb inflation, compounded by an ongoing war resulting in the shifting of clinical trials from Russia and Ukraine, have forced enterprises to rethink their strategies.

Business Process Outsourcing 147

Business Process Outsourcing Manufacturing Healthcare Regulations 147

Everest Group

DECEMBER 7, 2023

Inconsistent or unclear regulations can create uncertainty and hinder long-term planning for energy transition strategies Limited availability of suitable infrastructure : The implementation of renewable energy projects often requires ample space and specific geographical conditions.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

IBM Services

FEBRUARY 26, 2024

The financial services industry has been in the process of modernizing its data governance for more than a decade. How can banks, credit unions, and financial advisors keep up with demanding regulations while battling restricted budgets and higher employee turnover? Regulatory compliance The financial space is highly regulated.

Service 97

Service Regulations Engineering Banking 97

Zinnov

APRIL 29, 2024

Interest rates act as a thermostat for the economy, regulating its temperature. The next Federal Reserve meeting on April 30th and May 1st, 2024 , is not expected to result in rate cuts. in 2024 , with APAC leading the charge and Cybersecurity being a major focus. So, what does this mean for businesses?

Service 52

Service Cybersecurity Banking Manufacturing 52

Groove Technology

DECEMBER 16, 2024

You'll discover the advantages of outsourcing to the Philippines, including cost savings of up to 70%, favorable time zones, and international-standard service quality. Employing over 45,000 professionals locally, this BPO company excels in delivering cloud computing, enterprise architecture, and digital transformation services.

Software 100

Software E-Commerce Outsourcing Right-Sizing 100

IBM Services

JANUARY 16, 2024

The start of 2024 brings forth many questions as to what we can expect in the year ahead, especially in the financial services industry, where technological advances have skyrocketed and added complexities to an already turbulent landscape.

Service 51

Service Banking Risk Management Risk Management 51

31 West

JULY 10, 2024

Customer Service (CS) and support have underpinned the success of leading businesses in recent years. Will an after hours call center be manned by AI service agents? Let’s find out… Today, we’ll explore the highlights of the CS industry in 2024, and 12 trends for the industry coming into 2025. Is my job in CS secure?

Customer Support 130

Customer Support Customer Service Cybersecurity Sales 130

Groove Technology

SEPTEMBER 26, 2024

Understanding financial regulations, security protocols, and payment gateway integrations in fintech is crucial. Key Services: Custom software development, web and mobile app development, IoT solutions, DevOps, and QA services. Key Services: Software development, cloud services, data analytics, and digital transformation.

Software 100

Software Outsourcing E-Commerce Right-Sizing 100

Everest Group

SEPTEMBER 25, 2023

If the UAW strike continues for more than four weeks, it could delay EV development plans and extend production schedules to 2024. The three auto OEMs contend that they must shift towards manufacturing EVs to comply with government regulations and maintain competitiveness in the automotive industry.

Manufacturing 162

Manufacturing Out-Tasking Engineering Jobbing 162

Everest Group

APRIL 10, 2024

PE firms see the potential to acquire and merge these companies to create powerhouse vendors with broader service offerings and a larger client base, promising rapid growth and scalability. While multiple drivers beyond labor shortages are pushing providers to outsource, a few factors stand out.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. We will also emphasize the importance of partnerships and providing exceptional service through contact centers as a key strategy.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130