Everest Group

JULY 16, 2024

LEARN MORE ABOUT Top Service Providers Consequently, organizations are increasingly adopting conversational AI platforms, especially to support IT management, uncover growth opportunities, and expand in IT management.

Management 279

Management Automation Marketing Service 279

Groove Technology

NOVEMBER 15, 2024

Readers will gain a comprehensive understanding of the software development outsourcing landscape in 2024, equipping them with valuable insights for strategic decision-making in this dynamic field. billion and continues to expand. These cost savings enable businesses to reinvest in other strategic areas, further driving innovation and growth.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

The Global Small Business Blog

DECEMBER 13, 2024

iStock/metamorworks The report, Global Trends in Government Innovation 2024 , analyzes nearly 800 case studies from 83 countries and identifies five critical trends in government innovation that are reshaping public services. The report will be released December 16, 2024. Check back here. Abstract available now here.

Government 251

Government Service 251

Everest Group

JULY 1, 2024

Care management platforms have improved healthcare services due to reduced healthcare costs, migration to value-based care models, and increased demand for patient-centered care. LEARN MORE ABOUT Top Service Providers

Management 217

Management Healthcare Sourcing Analytics 217

Everest Group

MAY 28, 2024

Adobe Services Enterprises are increasingly adopting an experience-first strategy, prioritizing personalized experiences at scale. IT service providers are strategically aligning with Adobe’s vision and strengthening their partnerships with Adobe through AI-led joint go-to-market strategies to capitalize on this growing market opportunity.

Service 162

Service Marketing Research Design 162

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 195

Service Manufacturing Sourcing Engineering 195

Everest Group

JULY 16, 2024

Private Equity (PE) IT Services PEAK Matrix ® Assessment As the digital landscape continues to evolve, IT services have become indispensable for Private Equity (PE) firms and their portfolio companies to drive value creation and operational excellence.

Service 162

Service Streamline Operations Banking Analytics 162

Everest Group

APRIL 23, 2024

Insurance Intermediaries Services Amid evolving market dynamics, the insurance intermediary sector is transforming significantly. The report also examines the global insurance intermediary services market and its provider landscape.

Insurance 162

Insurance Service BPO Finance 162

Everest Group

JULY 1, 2024

Guidewire Services PEAK Matrix® Assessment In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. LEARN MORE ABOUT Top Service Providers

Insurance 147

Insurance Service Offshoring Analytics 147

Everest Group

MAY 17, 2024

Sustainability Enablement Technology Services In today’s business environment, sustainability has evolved from a mere buzzword to a vital imperative for enterprises across diverse industries. These technologies encompass various applications, including renewable energy, supply chain optimization, and waste reduction strategies.

Service 162

Service Impact Sourcing Marketing Outsourcing 162

Everest Group

MAY 22, 2024

Duck Creek Services In the Property & Casualty (P&C) insurance sector, digital transformation is the key to enhancing operational efficiencies and underwriting profitability. IT service providers are aligning their strategies and investments with Duck Creek’s vision to capitalize on this growing market opportunity.

Service 147

Service Insurance Marketing Outsourcing 147

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

APRIL 2, 2024

Application Transformation Services – Europe As customers’ needs evolve and businesses strive for greater efficiency, the importance of application transformation has substantially increased for enterprises. Furthermore, there is a persistent emphasis on sustainability, compliance, and regulatory adherence.

Service 162

Service Manufacturing Engineering Marketing 162

Everest Group

APRIL 3, 2024

Navigating the Platform Odyssey: Software Product Engineering Services In the product engineering space, software remains the largest area of expenditure, maintaining its upward trajectory despite a slower pace.

Engineering 162

Engineering Software Service Impact Sourcing 162

Everest Group

JULY 1, 2024

Healthcare Industry Cloud Services PEAK Matrix® Assessment The healthcare industry is significantly investing in cloud services to implement use cases in health data analytics, value-based care, population health, and interoperability. LEARN MORE ABOUT Top Service Providers

Healthcare 147

Healthcare Service Insurance Analytics 147

Everest Group

APRIL 15, 2024

Enterprise Immersive Experience Services As the immersive experience landscape evolves from its initial stages to a fully realized state, it promises to transform both consumer and enterprise digital experiences. indicating a promising future for immersive experience services across industries.

Service 147

Service Manufacturing Retail Insurance 147

Everest Group

JANUARY 24, 2025

Sustainable Engineering Services PEAK Matrix Assessment 2025 In this report, we examine the current sustainable engineering services market, highlighting trends and key drivers shaping demand-supply dynamics. LEARN MORE ABOUT Top Service Providers

Engineering 130

Engineering Service Manufacturing Marketing 130

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. LEARN MORE ABOUT Top Service Providers

Co-Sourcing 173

Co-Sourcing Banking Service Advisory 173

Everest Group

SEPTEMBER 26, 2023

Live Webinar Planning for 2024? What Service Provider Executives Should Know September 26, 2023 | 9 a.m. Service providers, in particular, need to consider how the demand for their offerings will evolve in 2024 and where they should focus their time, attention, and investments to best serve this demand. CDT | 10 a.m.

Service 162

Service Retail Engineering Marketing 162

Everest Group

MARCH 25, 2024

Our inaugural Forces & Foresight research uncovers three factors we predict will drive a gradual recovery in tech services this calendar year. Continue reading to understand the projected path for the IT services industry’s rebound and implications for providers. Learn more about Forces & Foresight.

Research 173

Research Service Cybersecurity Banking 173

Everest Group

APRIL 16, 2024

Mainframe Services Mainframe services remain a cornerstone of enterprise IT infrastructure due to their unparalleled capacity to handle massive processing requirements. LEARN MORE ABOUT Top Service Providers In response, providers are evolving their offerings to meet these demands and provide value-added solutions.

Service 130

Service Insurance Sourcing Research 130

Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. LEARN MORE ABOUT Top Service Providers

Marketing 147

Marketing Service Insurance Finance 147

Everest Group

MARCH 18, 2024

Unified Communication & Collaboration (UCC) Specialist Services As the hybrid workplace model solidifies its position as the new norm for enterprises, the demand for seamless communication and collaboration services continues to surge unabated.

Collaborations 162

Collaborations Service Manufacturing Banking 162

Everest Group

AUGUST 7, 2024

Life & Annuity (L&A) Insurance IT Services PEAK Matrix® Assessment The Life and Annuity (L&A) insurance industry is rapidly transforming, driven by technology advances and evolving customer expectations. Further, they are integrating AI and gen AI solutions in their core offerings.

Insurance 147

Insurance Service Marketing Collaborations 147

Everest Group

AUGUST 26, 2024

Digital Commerce Services PEAK Matrix® Assessment The digital commerce landscape is evolving rapidly due to the surge in online shopping, the growth of new channels, and rapid technological advances. Enterprises’ growing adaption to evolving customer expectations drives the demand for integrated and seamless digital commerce experiences.

Service 130

Service Flexibility Marketing Efficiency 130

Everest Group

DECEMBER 24, 2024

Google Cloud Services PEAK Matrix Assessment The public cloud market is rapidly growing, driven by enterprises’ heightened focus on digital transformation, scalability, and resilience to thrive in a competitive business environment.

Service 130

Service Sourcing Automation Analytics 130

Everest Group

APRIL 22, 2024

SAP Business Application Services for Mid-market Enterprises SAP’s mid-market services market has already made a significant impact, contributing an impressive US$10+ billion with a double-digit YoY growth rate. LEARN MORE ABOUT Top Service Providers

Marketing 147

Marketing Service Manufacturing Efficiency 147

Everest Group

NOVEMBER 7, 2023

LIVE WEBINAR The Services Pricing Outlook for 2024: Are the Waters Finally Calming? IST The slowdown in demand in 2023 had a significant impact on services pricing trends. How has outsourcing services demand evolved in 2023? November 7, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. Who should attend?

Service 162

Service BPO Outsourcing Management 162

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions.

Marketing 130

Marketing Service Cybersecurity Banking 130

Everest Group

MAY 8, 2024

Data Observability Technology Provider PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we assess 20 providers featured on the Data Observability Technology Provider PEAK Matrix® 2024. LEARN MORE ABOUT Top Service Providers

Research 162

Research Marketing Sourcing Service 162

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP) Products PEAK Matrix® Assesment 2024 What is in this PEAK Matrix® Report In this report, we examine 26 leading technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations.

Insurance 195

Insurance Banking Research Automation 195

Everest Group

SEPTEMBER 18, 2024

Cybersecurity Services PEAK Matrix® Assessment – North America The increasing reliance on digital technologies has driven a significant rise in robust cybersecurity services’ demand in North America. This has created urgent challenges such as skilled professionals’ shortage and strict regulatory requirements for enterprises.

Cybersecurity 130

Cybersecurity Service Research Marketing 130

Perficient Digital Transformation

OCTOBER 25, 2024

Forrester’s 2024 report recognizes 42 notable providers– and we’re proud to announce that Perficient is among them. According to the report, “Cloud leaders and sourcing professionals implement application modernization and multicloud managed services to: Deliver superior customer experiences.

Managed Services 64

Managed Services Management Service Reduced Costs 64

The Global Small Business Blog

JUNE 25, 2024

©iStock/hirun Gartner predicts that by 2027, chatbots will play a major role in customer service for 25% of companies. There are three types of technology to meet the challenges of the industry: Based on artificial intelligence Rule-based Hybrid Learn about all the other top digital marketplace trends 2024.

Customer Service 251

Customer Service Service 251

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities.

Service 173

Service Advisory Outsourcing Managed Services 173

Everest Group

MARCH 5, 2024

live webinar Engineering Services in 2024: The Market Outlook and Commercial Trends March 5, 2024 | 9 A.M. IST While the professional services market experienced a slowdown last year, engineering services emerged as a standout performer among other segments. How did the engineering services market perform in 2023?

Engineering 147

Engineering Marketing Service Advisory 147

Everest Group

JANUARY 19, 2024

Life Sciences Digital Services Specialists As life sciences enterprises adapt to the post-pandemic market, global macroeconomic uncertainties and geopolitical disruptions are compelling biopharmaceutical and medical devices enterprises to rethink their future growth strategy. LEARN MORE ABOUT Top Service Providers

Service 147

Service Sourcing Marketing Healthcare 147