Everest Group

OCTOBER 28, 2024

Quality Engineering Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market enterprises are trying to strengthen their Quality Engineering (QE) foundations while simultaneously exploring fresh frontiers through cutting-edge technologies such as generative AI.

Engineering 52

Engineering Marketing Service Advisory 52

Everest Group

MAY 2, 2024

live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. IST As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. CDT | 10 a.m. EDT | 3 p.m.

Sourcing 59

Sourcing Service Strategic Sourcing BPO 59

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions.

Marketing 52

Marketing Service Banking Cybersecurity 52

Perficient Digital Transformation

OCTOBER 25, 2024

Forrester’s 2024 report recognizes 42 notable providers– and we’re proud to announce that Perficient is among them. According to the report, “Cloud leaders and sourcing professionals implement application modernization and multicloud managed services to: Deliver superior customer experiences.

Managed Services 64

Managed Services Management Service Reduced Costs 64

Everest Group

SEPTEMBER 11, 2024

Lending Services Operations PEAK Matrix® Assessment The lending services operations market has experienced significant turmoil in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity.

Service 52

Service Banking Human Resources Sourcing 52

Everest Group

JULY 23, 2024

Live Webinar What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations July 23, 2024 | 8 a.m. What are the IT and sourcing implications of the business and operating model transformations that BFSI firms are undertaking? PT | 10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8:30 p.m.

Sourcing 64

Sourcing Insurance Service BPO 64

Everest Group

SEPTEMBER 18, 2024

Cybersecurity Services PEAK Matrix® Assessment – North America The increasing reliance on digital technologies has driven a significant rise in robust cybersecurity services’ demand in North America. This has created urgent challenges such as skilled professionals’ shortage and strict regulatory requirements for enterprises.

Cybersecurity 52

Cybersecurity Service Research Marketing 52

Everest Group

JULY 16, 2024

Private Equity (PE) IT Services PEAK Matrix ® Assessment As the digital landscape continues to evolve, IT services have become indispensable for Private Equity (PE) firms and their portfolio companies to drive value creation and operational excellence.

Service 64

Service Banking Streamline Operations Analytics 64

Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. ACT Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. Who should attend?

Sourcing 64

Sourcing Outsourcing Strategic Sourcing BPO 64

Perficient Digital Transformation

SEPTEMBER 4, 2024

In June 2024, Oracle announced fiscal 2024 Q4 and full year financial results revealing the market demand for Oracle Cloud Applications remains strong with Oracle Q4 Cloud Application (SaaS) revenue up 10% and Q4 Fusion Cloud ERP (SaaS) revenue up 14%.

Supply Chain Management 52

Supply Chain Management Service Strategic Sourcing Manufacturing 52

Intelligent Sourcing

JUNE 28, 2024

For more information visit www.ecccsa.com The award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry.

Customer Service 52

Customer Service Service Sourcing 52

Everest Group

SEPTEMBER 18, 2024

In-Person event CLINTON GLOBAL INITIATIVE | 2024 September 23-24, 2024 Everest Group’s Rita N. Soni , Principal Analyst for Impact Sourcing and Sustainability, will be in attendance at the Clinton Global Initiative 2024 meeting on September 23-24, held in New York City. This year, the focus is  what’s working.

Impact Sourcing 52

Impact Sourcing Sourcing Government Research 52

Everest Group

MAY 28, 2024

Adobe Services Enterprises are increasingly adopting an experience-first strategy, prioritizing personalized experiences at scale. IT service providers are strategically aligning with Adobe’s vision and strengthening their partnerships with Adobe through AI-led joint go-to-market strategies to capitalize on this growing market opportunity.

Service 64

Service Marketing Research Design 64

Everest Group

JULY 1, 2024

Healthcare Industry Cloud Services PEAK Matrix® Assessment The healthcare industry is significantly investing in cloud services to implement use cases in health data analytics, value-based care, population health, and interoperability. The research will enable enterprises to select the best-fit provider for their sourcing needs.

Healthcare 59

Healthcare Service Insurance Analytics 59

Everest Group

JULY 1, 2024

Care management platforms have improved healthcare services due to reduced healthcare costs, migration to value-based care models, and increased demand for patient-centered care. LEARN MORE ABOUT Top Service Providers

Management 86

Management Healthcare Sourcing Analytics 86

Everest Group

APRIL 16, 2024

Mainframe Services Mainframe services remain a cornerstone of enterprise IT infrastructure due to their unparalleled capacity to handle massive processing requirements. LEARN MORE ABOUT Top Service Providers In response, providers are evolving their offerings to meet these demands and provide value-added solutions.

Service 52

Service Insurance Sourcing Research 52

31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Service Cloud : Salesforce Service Cloud is for customer management.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Everest Group

SEPTEMBER 20, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – EMEA The Customer Experience Management (CXM) market in the EMEA region has been resilient in the face of a difficult macroeconomic environment, driven by the diverse economic landscape and accelerated digital transformation.

Management 52

Management Service Marketing Sourcing 52

Everest Group

AUGUST 26, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment The Customer Experience Management (CXM) market in the Americas experienced moderate growth due to a stable economy, especially in the US. Each profile examines the provider’s service focus, key IP and solutions, domain investments, and case studies.

Co-Sourcing 52

Co-Sourcing Management Service Sourcing 52

Everest Group

SEPTEMBER 17, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

E-Commerce 52

E-Commerce Management Service Retail 52

Everest Group

MAY 17, 2024

Sustainability Enablement Technology Services In today’s business environment, sustainability has evolved from a mere buzzword to a vital imperative for enterprises across diverse industries. These technologies encompass various applications, including renewable energy, supply chain optimization, and waste reduction strategies.

Service 64

Service Impact Sourcing Marketing Outsourcing 64

Everest Group

AUGUST 26, 2024

Digital Commerce Services PEAK Matrix® Assessment The digital commerce landscape is evolving rapidly due to the surge in online shopping, the growth of new channels, and rapid technological advances. Enterprises’ growing adaption to evolving customer expectations drives the demand for integrated and seamless digital commerce experiences.

Service 52

Service Flexibility Marketing Efficiency 52

Everest Group

AUGUST 7, 2024

Life & Annuity (L&A) Insurance IT Services PEAK Matrix® Assessment The Life and Annuity (L&A) insurance industry is rapidly transforming, driven by technology advances and evolving customer expectations. Further, they are integrating AI and gen AI solutions in their core offerings.

Insurance 59

Insurance Service Marketing Collaborations 59

Everest Group

SEPTEMBER 27, 2024

Key Verticals, Value Chain Elements, and Nearshore Delivery Software Product Engineering Services PEAK Matrix® Assessment In the product engineering domain, software remains the largest expenditure, continuing its upward momentum in the face of recessionary pressures, geopolitical conflicts, talent shortages, and delayed enterprise decision-making.

Nearshoring 52

Nearshoring Engineering Software Service 52

Everest Group

SEPTEMBER 16, 2024

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences. In this report, we assess 27 providers featured on the RCPG DAAI Services PEAK Matrix®.

Retail 52

Retail Analytics Service Streamline Operations 52

Everest Group

FEBRUARY 15, 2024

Live Webinar Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends February 15, 2024 | 10 AM GMT | 11 AM CET | 12 PM EET | 3:30 PM IST In an era characterized by continual change, evolving market dynamics, and an unwavering demand for progress, enterprises must embrace innovation while effectively managing change.

Sourcing 52

Sourcing Marketing Service Management 52

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Retail 69

Retail E-Commerce Service Sourcing 69

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. LEARN MORE ABOUT Top Service Providers

Co-Sourcing 69

Co-Sourcing Banking Service Advisory 69

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 78

Service Manufacturing Sourcing Engineering 78

Everest Group

APRIL 3, 2024

Navigating the Platform Odyssey: Software Product Engineering Services In the product engineering space, software remains the largest area of expenditure, maintaining its upward trajectory despite a slower pace.

Engineering 64

Engineering Software Service Impact Sourcing 64

Perficient Digital Transformation

MAY 28, 2024

On Sunday, May 19th, 2024, 21 individuals consisting of Perficient employees and their family members, participated in the 2024 Michigan Kidney Walk at the Detroit Zoo. Making a Difference Kidney Walks are a vital source of support as we provide real-time assistance for those in need.

Healthcare 98

Healthcare Research Sourcing Service 98

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Everest Group

SEPTEMBER 27, 2024

Digital Transformation Services for Mid-market Enterprises PEAK Matrix® Assessment As digital transformation moves from initial adoption to broad integration, it is poised to significantly reshape enterprise operations and customer interactions. LEARN MORE ABOUT Top Service Providers

Marketing 52

Marketing Service Analytics Efficiency 52

Everest Group

JANUARY 31, 2024

conference GSA’S SUSTAINABLE SOURCING SYMPOSIUM January 31, 2024 The GSA Symposium 2024 will kick-start your year with all the insights and tools you need to drive more sustainable sourcing throughout 2024.

Sourcing 64

Sourcing Outsourcing Service 64

Everest Group

SEPTEMBER 11, 2024

Digital Transformation Consulting Services PEAK Matrix® Assessment North American enterprises are investing heavily in customer experience, process and cost optimization, growth, and sustainability.

Service 52

Service Marketing Software Sourcing 52