Everest Group

AUGUST 27, 2024

Live Webinar Elevating CX: Trends and Insights for a Unified CX Tech Strategy August 27, 2024 | 9 a.m. Who should attend Enterprises Service Providers CIO, CTO, CX leaders Procurement heads Anubhav Das Practice Director Sharang Sharma Vice President CDT | 10 a.m. EDT | 3 p.m. BST | 7.30 How can I unify end-to-end CX?

Streamline Operations 130

Streamline Operations Sales Collaborations Sourcing 130

Everest Group

OCTOBER 17, 2023

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. Service provider leaders are grappling to help the IT industry find new avenues of growth.

Streamline Operations 162

Streamline Operations Insurance Reduced Costs Banking 162

Everest Group

APRIL 10, 2024

These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins. PE firms see the potential to acquire and merge these companies to create powerhouse vendors with broader service offerings and a larger client base, promising rapid growth and scalability.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Premier BPO

OCTOBER 23, 2024

Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. A 2024 Oracle survey revealed that 74% of respondents have seen their daily decision-making increase tenfold over the past three years. By optimizing ETL processes for efficiency and reduced costs, Premier helps streamline operations.

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Perficient Digital Transformation

APRIL 16, 2024

IDC Market Glance: Payer, 2Q24 Perficient is excited to be included in the IDC Market Glance: Payer, 2Q24 (doc #US51961724, April 2024) report. We were included in the categories of IT Services and Interoperability.

Marketing 107

Marketing Healthcare Insurance Advisory 107

Everest Group

OCTOBER 5, 2023

This progress is leading to a host of benefits, including enhanced customer experiences, streamlined operational processes, and improved accessibility. What Service Provider Executives Should Know Learn More What is the PEAK Matrix®? LEARN MORE ABOUT Top Service Providers

Supply Chain Management 130

Supply Chain Management Streamline Operations Research Marketing 130

Premier BPO

JUNE 18, 2024

So, to fulfill these considerations, companies need to deliver Customer Satisfaction through Customer service excellence. companies leverage outsourcing to streamline operations and gain a competitive edge 1. Unresolved cases, long wait times, and high internal costs pointed to substantial operational inefficiencies.

Co-Sourcing 130

Co-Sourcing BPO Out-Tasking Outsourcing 130

Groove Technology

AUGUST 15, 2024

Additionally, you only pay for the services you need, whether it’s for the entire development cycle or specific phases like design, development, or testing. Enhanced Quality Assurance Outsourcing firms often include rigorous quality assurance (QA) and testing processes as part of their development services.

Outsourcing 100

Outsourcing Flexibility Labor Costs Design 100

Perficient Digital Transformation

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

Insurance 52

Insurance Streamline Operations Analytics Efficiency 52

Unosquare

SEPTEMBER 14, 2023

The life sciences industry leverages various software solutions to provide better patient care, streamline operations, and enhance medical research. In today’s post, we will unravel the intricacies surrounding the software solutions intended to make waves in the healthcare sector in 2024.

Healthcare 98

Healthcare Software Analytics Administrative 98

Perficient Digital Transformation

SEPTEMBER 10, 2024

At Dreamforce 2024, Kristen has curated her top sessions to showcase cutting-edge strategies for leveraging AI, cloud solutions, and digital transformation to drive success in healthcare and life sciences. Learn how Life Sciences Cloud can streamline operations and improve patient engagement. Why Schedule a Consultation?

Healthcare 52

Healthcare Pharmaceuticals Streamline Operations Customer Service 52

SEBPO

JULY 17, 2024

BLOG Amplify Your Competitive Edge with Onshoring, Offshoring, Nearshoring, Smartshoring, or Outsourcing July 17, 2024 Onshoring | Offshoring | Nearshoring | Smartshoring | Outsourcing Companies want every advantage possible to surpass their competition, prompting them to explore alternative business strategies that bolster year-over-year growth.

Nearshoring 104

Nearshoring Offshoring Outsourcing Out-Tasking 104

Paysquare

MARCH 3, 2024

Payroll administration is moving more and more toward HR system integration in 2024 as a way to improve data quality and streamline operations. This pattern is part of a larger shift in labor management toward digital transformation, which helps businesses increase their operations and streamline procedures.

Payroll 52

Payroll Regulations Data Entry Administrative 52

Premier BPO

NOVEMBER 22, 2024

Recall Index report, 2024 has already seen 2,454 recalls in key sectors such as automotive, consumer goods, and healthcare. If this pace continues, 2024 can hit a six-year high, clearly showing modern supply chains’ vulnerability. This ensures streamlined operations, revenue protection, and enhanced efficiency.

Outsourcing 100

Outsourcing Management Co-Sourcing Regulations 100

Zinnov

FEBRUARY 29, 2024

At Davos 2024, a pivotal insight emerged: the business landscape is ripe for collaboration, far beyond what many leaders previously recognized. This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs).

Service 64

Service Collaborations Advisory Resource Optimizing 64

Magellan Solutions

MAY 8, 2024

AreGet ready to have your mind blown by IT services examples! billion in revenue by 2024, companies are turning to external experts for innovative solutions that give them a serious competitive advantage. Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth.

Service 52

Service Cybersecurity Robotics Process Automation Inventory Management 52

Capgemini

SEPTEMBER 13, 2024

How digital assets reshape the post-trade landscape in capital markets George Holt 08 July 2024 Facebook Twitter Linkedin The continued advancement of digital assets, including cryptocurrencies, security tokens, and other blockchain derivatives, is building a new era in the capital markets.

Marketing 52

Marketing Regulations Streamline Operations Reduced Costs 52

WebCreek

JUNE 18, 2021

Even in situations when an enterprise is not solely based on sales or services, the lack of Business Intelligence can still leave it exposed to inefficiencies regarding operations. 55 percent of mobile subscriptions in North America are expected to be for 5G in 2024.

Analytics 90

Analytics Software Nearshoring Out-Tasking 90

CGS Inc

MARCH 6, 2024

Brands need to deliver the highest quality goods and services quickly and sustainably, and more than ever, production time must be fast and cost-effective. BlueCherry is designed to help brands overcome operational complexity.

Supply Chain Management 52

Supply Chain Management Retail Manufacturing Streamline Operations 52

Mattsen Kumar

OCTOBER 1, 2024

This transformation is not just about keeping up with technological trends; it’s about fundamentally reshaping how utilities interact with their customers and deliver services. from 2024 to 2030. Predictive Maintenance and Reliability AI’s predictive capabilities are enhancing the dependability of utility services. out of 100.

Streamline Operations 52

Streamline Operations Customer Service Efficiency Operational Costs 52

Mercans

DECEMBER 22, 2023

In the dynamic realm of global payroll, Mercans has carved a distinguished path, emerging as a Leader in Avasant’s Payroll Business Process Transformation 2023–2024 RadarView. Its partnerships with HCM and ancillary HR platform vendors enable it to offer comprehensive HR services through a unified portal.

Payroll 52

Payroll Engineering Streamline Operations BPO 52

NoonDalton

AUGUST 26, 2024

As the business landscape becomes increasingly competitive, companies of all sizes are searching for ways to streamline operations, reduce costs, and focus on core activities that drive growth. Among the myriad of functions that can be outsourced, accounting services stand out as one of the most impactful.

Accounting 52

Accounting Outsourcing Streamline Operations Risk Management 52

Capgemini

JUNE 3, 2024

Five ways generative AI can help retailers improve the automotive customer experience Matt Desmond Jun 4, 2024 Facebook Linkedin Generative AI can help retailers improve customer and vehicle knowledge to boost sales and service Customers in today’s digitally enabled world expect seamless, convenient, and personalized retail experiences.

Retail 52

Retail Insurance Finance Sales 52

SEBPO

SEPTEMBER 24, 2024

BLOG Evolve Your Resource Strategy Effectively with AI September 24, 2024 By: Kathleen Katz, Vice President of Marketing Improving operational efficiency leads to higher productivity and cost savings—key objectives that are at the top of most annual business strategies. While AI can streamline operations, it can’t replace employees.

Out-Tasking 52

Out-Tasking Outsourcing Nearshoring Business Process Outsourcing 52

Capgemini

AUGUST 9, 2024

Resilient supply chains Order management Gilles Bacquet 14 May 2024 Facebook Linkedin Resilience is essential to survive the global ‘black swan’ events which are becoming more frequent and severe, impacting both top and bottom lines. Struggling with on time delivery or supplier visibility?

Order Management 52

Order Management Management Out-Tasking Streamline Operations 52

Capgemini

APRIL 20, 2022

Gartner predicts most organizations will leverage contactless technologies for up to 80 percent of their ordering and replenishment activities by 2024. Restaurant businesses must prepare to meet the operational requirements of the new normal and drive supply-chain efficiency. Solution architecture. Figure 6 – DCP architecture on AWS.

Labor Costs 52

Labor Costs Software Streamline Operations Sales 52

Capgemini

FEBRUARY 28, 2024

How Gen AI will revolutionize Telecom Network Operations Yannick Martel Feb 1, 2024 Facebook Twitter Linkedin The launch of ChatGPT in late 2022 propelled Generative AI to prominence, gaining significant visibility and popularity among both consumers and organizations.

Automation 52

Automation Streamline Operations Engineering Management 52

Perficient Digital Transformation

DECEMBER 28, 2023

to Perficient in 2024. Through our partnerships, Perficient can leverage our core competencies, enhance and extend our service offerings, and improve time to market. In the last few years, we completed expansion efforts in India, Latin America, and Eastern Europe. Additionally, we’re looking forward to welcoming SMEDIX, Inc.,

Collaborations 52

Collaborations Healthcare Streamline Operations Offshoring 52

Obobo

MARCH 19, 2023

By centralizing and automating contract management processes, organizations can streamline operations, mitigate risk, and improve their bottom line. key Takeaway: In summary, contract management systems are essential tools for organizations looking to streamline their contract management processes, improve compliance, and reduce risk.

Management 40

Management Automation Out-Tasking Administrative 40

Everest Group

NOVEMBER 8, 2024

Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment Banking and Financial Services (BFS) firms are increasingly seeking providers that offer integrated front- and back-office solutions to optimize costs, streamline operations, and enhance customer experiences.

Banking 130

Banking Streamline Operations Retail Marketing 130

Zinnov

SEPTEMBER 26, 2024

Private Equity (PE) firms have made bold moves in Automation, completing nearly 70 strategic acquisitions as of August 2024. These strategies enable PE firms to pinpoint high-potential opportunities, optimize operations, and ultimately drive substantial value creation within their portfolios. Intelligent Automation 2.0

Automation 52

Automation Streamline Operations Marketing Efficiency 52

Premier BPO

OCTOBER 23, 2024

Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. A 2024 Oracle survey revealed that 74% of respondents have seen their daily decision-making increase tenfold over the past three years. By optimizing ETL processes for efficiency and reduced costs, Premier BPO helps streamline operations.

BPO 245

BPO Co-Sourcing Streamline Operations Government 245

Everest Group

OCTOBER 24, 2024

While they may be smaller than Fortune 500 companies, MMEs are often more agile and willing to adopt innovative technologies to gain a competitive edge. This has led service providers to recognize the untapped potential of this market and tailor their solutions to meet the specific needs of mid-sized businesses.

Marketing 130

Marketing Service Flexibility Streamline Operations 130

Everest Group

OCTOBER 17, 2024

By combining the strengths of The Rawlings Group, Apixio, and Varis, the merged company has the potential to meet buyers’ demands more effectively, driving innovation and raising the overall standard of service in the payment integrity market. Addressing Key Market Demands The merger aligns well with the evolving demands of healthcare payers.

Marketing 147

Marketing Healthcare Management Administrative 147

Everest Group

JANUARY 13, 2025

The Customer Experience Management (CXM) market in 2024 saw a lot of exciting developments, many of which will transform the way we work, think and act as customers. Businesses will begin to leverage Emotion-as-a-Service (EaaS) as a key differentiator, offering personalized and empathetic experiences that stand out in competitive markets.

Out-Tasking 130

Out-Tasking Streamline Operations Regulations Automation 130

Everest Group

JANUARY 9, 2025

The Customer Experience Management (CXM) market in 2024 saw a lot of exciting developments, many of which will transform the way we work, think and act as customers. Businesses will begin to leverage Emotion-as-a-Service (EaaS) as a key differentiator, offering personalized and empathetic experiences that stand out in competitive markets.

Out-Tasking 130

Out-Tasking Streamline Operations Regulations Automation 130

Everest Group

NOVEMBER 8, 2024

Similarly, 40-45% of business leaders of mega enterprises (revenue exceeding US$ 1 billion) have reported successful implementation of gen AI across various operations in this Everest Group viewpoint.

Retail 130

Retail Out-Tasking Human Resources Automation 130