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Embracing Strategic Business Outcomes in Digital CX: A New Benchmark for Success in CXM Service Delivery | Blog

Everest Group

Developing effective measurement mechanisms for these outcomes can be complex Contractual adjustments : Traditional service contracts may need restructuring to accommodate the shared responsibility model. Moreover, limited information to establish the baseline metric or outcome might pose a challenge.

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Unlocking financial benefits through data monetization

IBM Services

from 2024 to 2032. Managed as products, these data assets come with defined service contracts, repeatable delivery methods and a clear value proposition. In 2023, the global data monetization market was valued at USD 3.5 billion, and experts project it to reach USD 14.4

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8 steps to build a successful multicloud strategy

IBM Services

According to a recent forecast from Gartner (link resides outside ibm.com) worldwide end-user spending on public cloud services is expected to grow 20.4% billion in 2024, up from $563.6 Carefully review service contracts as some cloud service providers offer more flexible contracts and lower starting costs.

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Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win | Webinar

Everest Group

Live Webinar Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win December 3, 2024 | 7:30 a.m. IST As the global services landscape continues to evolve, 2024 has brought unique challenges. How has the cost of delivering IT and BPO services and pricing changed in 2024? PST | 9.30

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Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA | Webinar

Everest Group

Live Webinar Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA November 26, 2024 | 10 a.m. IST In today’s IT services landscape, early signs of recovery are beginning to emerge. How has the demand for IT services in EMEA evolved in 2024, and what’s the outlook for 2025? GMT | 11 a.m.