Everest Group

APRIL 7, 2025

Recognizing the need for enhanced efficiency, providers are investing in AI, automation, and advanced analytics to optimize case processing, adverse event management, and signal detection, all while reducing costs and improving operational scalability.

Pharmaceuticals 130

Pharmaceuticals Event Management Reduced Costs Sourcing 130

Perficient Digital Transformation

MARCH 24, 2025

Adobe Summit 2025 is officially a wrap, and I have pages and pages of notes to go through with my team to plan out our year! Marketo can be used for automated marketing campaigns, account nurturing, interactive webinars, and dynamic chat. The two terms that appear the most in my notes are Performance and Personalization.

Accounting 52

Accounting Engineering Operational Costs Service 52

31 West

FEBRUARY 16, 2023

Experts estimate that it will become an $864 billion market by 2025. Cloud technologies include artificial intelligence, machine learning, edge computing, virtual desktops, automation, SASE, and disaster recovery. It also simplifies the IT help desk outsourcing process by automating the procedures.

Flexibility 130

Flexibility Analytics Outsourcing Software 130

Metasource

MARCH 6, 2025

Secure document management software that automates HR workflows. How Automated Document Management Simplifies HR Compliance Manual document management has long been a source of inefficiency and risk for HR teams. Now, HR document best practices include automation tools to transform workflows and compliance management.

Automation 52

Automation Management Human Resources Right-Sizing 52

Raya Contact Center

FEBRUARY 23, 2025

Our expertise in automation, analytics, and omnichannel support ensures that we stay ahead in a constantly evolving industry, empowering businesses to enhance customer engagement. SEND The post IAOP Recognizes RAYA CX a Leader in the 2025 Global 100 Outsourcing List appeared first on RAYA CX. Field is required! Field is required!

Outsourcing 56

Outsourcing Global Outsourcing Outsourcing Professionals Business Process Outsourcing 56

Perficient Digital Transformation

MARCH 30, 2023

Recently, I attended the 2023 Bank Automation Summit , where one of the significant topics of discussion was how banks navigate their transition to the cloud. For these reasons, Gartner predicts that by 2025, 85% of enterprises will have a cloud-first principle. Cloud computing makes data more accessible, cheaper, and scalable.

Banking 115

Banking Automation Regulations Sourcing 115

Zinnov

AUGUST 5, 2021

Conversation between Nischay Mittal, Principal & Global Head – Automation/AI, Zinnov; Vansh Kukreja, Project Lead – Automation/AI, Zinnov; Anudeep Gill, Consultant, Zinnov and Omid Aslani, Director Product Management, Kofax. In fact, LC/NC developers are set to amplify and become almost 3X the number of Pro Code developers by 2025.

Automation 98

Automation Collaborations Government Out-Tasking 98

Automation Anywhere

JULY 6, 2021

Intelligent automation that combines Robotic Process Automation (RPA), artificial intelligence (AI), and machine learning (ML) is providing a solution. The fact is, intelligent automation has become a big industry in helping agriculture, including farmers, traders, and distributors, meet production needs. PLANT THE SEED.

Automation 95

Automation Robotics Process Automation Sourcing Jobbing 95

Everest Group

MARCH 7, 2025

The unseen cost of intelligence: Generative AIs (gen AIs) growing environmental footprint Gen AI is rewriting the rules of innovation, pushing the boundaries of what machines can create, automate, and enhance. Large-scale AI applications in cloud, chatbots, and automation platforms contribute heavily to energy drain.

Regulations 130

Regulations Co-Sourcing Manufacturing Government 130

Automation Anywhere

OCTOBER 27, 2021

There is a difference though: It's in the future, 2025, and J is a robot. From 2021 into 2025 J might still be more a dream than a reality, but intelligent automation , combining Robotic Process Automation (RPA) and artificial intelligence (AI), is bringing it closer. Should I book that time? Your calendar is open.

Automation 75

Automation Robotics Process Automation Out-Tasking Engineering 75

Amzur

MARCH 6, 2024

AI-powered low-code automation holds the key. Automation, artificial intelligence (AI), and the rise of citizen developers are reshaping industries and redefining the way we work. In this blog, our goal is to look into the rise of AI-powered low-code automation and the ways it makes that happen in a work setting.

Efficiency 105

Efficiency Automation Collaborations Data Entry 105

Influx

MARCH 7, 2025

Customer service automation has always been the dream scenario for founders and operators, but its a game of tradeoffs. Enter 2025, and AI chatbots are rewriting the rules of CX. If youre thinking about automating support in 2025, this is the list for you! Competitive pay-per-fully-automated resolutions pricing.

Customer Service 52

Customer Service Automation E-Commerce Service 52

IBM Services

DECEMBER 21, 2023

AI, automation and digital labor can help tackle these challenges. To address this challenge, companies can use digital labor to supplement the existing workforce by automating repetitive, dangerous or complex tasks. A report by Forrester found that businesses that implemented automation were able to reduce operational costs by 25-50%.

Manufacturing 84

Manufacturing Automation Out-Tasking Jobbing 84

NoonDalton

DECEMBER 9, 2024

However, as we approach 2025, the landscape of BPO is rapidly transforming. In this comprehensive guide, well explore the trends driving BPO in 2025, highlighting how businesses can stay ahead by leveraging these developments. These technologies are no longer limited to reducing costs or handling repetitive tasks.

BPO 52

BPO Outsourcing Robotics Process Automation Cybersecurity 52

Everest Group

AUGUST 27, 2024

Adoption of digital CX solutions – 2023 vs 2024 Propelled by gen AI, a significant shift has been observed in the adoption of digital CX solutions such as automation, self-service, conversational artificial intelligence (AI), data and analytics, and migration to cloud contact centers.

Outsourcing 147

Outsourcing Analytics Research Automation 147

Perficient Digital Transformation

JANUARY 17, 2023

Robotic Process Automation (RPA) is the method through which a software bot automates repetitive, high-volume, rule-based, and trigger-driven processes using a combination of automation, computer vision, and machine learning. . billion by 2025. . Know What Needs to Be Automated . Automate in Stages .

Robotics Process Automation 64

Robotics Process Automation Automation Government Administrative 64

Everest Group

DECEMBER 24, 2024

These providers enable organizations to fully leverage Google Cloud, providing specialized expertise in migration, automation, and scalability and delivering industry-specific insights directly aligned with client objectives.

Service 130

Service Sourcing Automation Analytics 130

NoonDalton

DECEMBER 2, 2024

The landscape of Human Resource Outsourcing (HRO) is transforming rapidly as businesses prepare for the challenges and opportunities of 2025. From leveraging advanced technology to promoting inclusivity and sustainability, the trends shaping HRO in 2025 are focused on enabling businesses to thrive in an ever-changing environment.

Management 52

Management Robotics Process Automation Human Resources Analytics 52

Jonajo Blog

SEPTEMBER 24, 2024

If you’re running a business or thinking about starting one, 2025 is bringing some exciting changes you’ll want to know about. By 2025, small businesses will be able to use AI like a pro. Customers Want You to Know Them (and Not in a Creepy Way) In 2025, people expect more than just generic marketing. Why Not Both?

Cybersecurity 52

Cybersecurity Sales Out-Tasking Automation 52

The Hackett Group

FEBRUARY 25, 2025

New research from The Hackett Group shows that while 2024 was still largely experimental, more and more companies are now using generative artificial intelligence (Gen AI) for automation and knowledge management.

Research 52

Research Sourcing Automation Management 52

Groove Technology

DECEMBER 16, 2024

Furthermore, the article delves into emerging trends in agile software outsourcing, including automation, distributed teams, and hybrid outsourcing models. As businesses seek ways to enhance productivity, improve software quality, and streamline development processes, automation is playing a critical role.

Software 100

Software Outsourcing Collaborations Flexibility 100

Metasource

DECEMBER 14, 2021

In fact, Gartner estimates that by 2025, over 80% of organizations will shift their paper-based data centers to the cloud. Those businesses that continue having manual or paper-based processes and don’t automate will fall behind. Which workflows are top companies prioritizing for intelligent process automation?

Automation 52

Automation Out-Tasking BPO Accounting 52

Everest Group

JUNE 27, 2024

Bank Year of shutdown Number of branches closed in the UK Virgin Money 2023 40 Natwest 2024 98 Barclays 2024 & 2025 96 Lloyds Bank (including Halifax and Bank of Scotland) 2024 & 2025 176 How are banks planning to restructure their operations? A representative list of such branch closures is mentioned below.

Banking 147

Banking Outsourcing Service Sales 147

Influx

MARCH 7, 2025

Customer service automation has always been the dream scenario for founders and operators, but its a game of tradeoffs. Enter 2025, and AI agents are rewriting the rules of CX. If youre thinking about automating support in 2025, this is the list for you! Competitive pay-per-fully-automated resolutions pricing.

Customer Support 52

Customer Support Automation Analytics Customer Service 52

Everest Group

AUGUST 29, 2023

Respond – High: There is rapid adoption of extended detection and response (XDR) tools in the market, and service providers too are now focusing on automated incident response to cut down on the standard metric of Mean Time to Resolution (MTTR).

Cybersecurity 130

Cybersecurity Research Marketing Information Technology 130

Perficient Digital Transformation

DECEMBER 12, 2024

Welcome to 2025, where Salesforces Einstein GPT is transforming CRM as we know it. Automates tasks : It takes care of repetitive work, letting you focus on what mattersgrowing your business. Whats New in 2025? Your CRM didnt just sit thereit worked while you slept. Sounds incredible, right? Why Does Einstein GPT Matter?

Out-Tasking 52

Out-Tasking Right-Sizing Sales Jobbing 52

Amzur

JANUARY 21, 2025

For example, in the healthcare industry, AI is automating administrative tasks like patient intake and appointment scheduling, freeing up valuable time for medical staff to focus on direct patient care. The post AI in 2025: Realistic Timelines, Challenges, and Measurable Success appeared first on Amzur Technologies.

Robotics Process Automation 52

Robotics Process Automation E-Commerce Supply Chain Management Finance 52

Influx

MARCH 7, 2025

Customer service automation has always been the dream scenario for founders and operators, but its a game of tradeoffs. Enter 2025, and AI agents are rewriting the rules of CX. If youre thinking about automating support in 2025, this is the list for you! Competitive pay-per-fully-automated resolutions pricing.

Automation 52

Automation Analytics Customer Support Customer Service 52

Amzur

SEPTEMBER 10, 2024

Before that, let’s look into the top CIOs and CTOs’ priorities for 2024 – 2025 and dive deep into the AI tool’s list. Top 10 Priorities List Of CIOs and CTOs: 2024 – 2025 When selecting tools for your business, it’s important to remember that choosing mediocre tools will yield mediocre results.

Robotics Process Automation 104

Robotics Process Automation Cybersecurity Analytics Government 104

Automation Anywhere

SEPTEMBER 9, 2021

Intelligent automation has the potential to help telecommunications companies make their operation more efficient and responsive to customer needs. Field service is one of the operational areas that can benefit the most from automation. Field service is one of the operational areas that can benefit the most from automation.

Service 97

Service Robotics Process Automation Out-Tasking Jobbing 97

Automation Anywhere

OCTOBER 1, 2022

HMI is a critical factor in the future of automation. The rise of automation has significantly impacted the workforce and the economy. Read more to learn about the future of automation and HMI. The continued advancement of automation technologies and how we use them in the workforce will shape the future of automation.

Automation 52

Automation Manufacturing Engineering Marketing 52

Influx

MARCH 7, 2025

Customer service automation has always been the dream scenario for founders and operators, but its a game of tradeoffs. Enter 2025, and AI agents are rewriting the rules of CX. If youre thinking about automating support in 2025, this is the list for you! Competitive pay-per-fully-automated resolutions pricing.

Customer Support 52

Customer Support E-Commerce Automation Customer Service 52

Everest Group

JANUARY 18, 2024

Our research clearly documents that most organizations are in what we call ‘Wave 1’ or the pilot phase of gen AI adoption; however, in 2024 and 2025 we fully expect more organizations to advance to the ‘Wave 2’ phase of production-grade deployments. is a WBENC-certified woman-owned business.

Research 162

Research Government Retail Healthcare 162

Amzur

JANUARY 30, 2025

Key Takeaways Retailers should focus on strategic automation points like inventory management , order processing , and demand forecasting to optimize efficiency while maintaining human oversight for complex decision-making. Full-scale automation demands hefty investments in technology , infrastructure , and training.

Retail 59

Retail Automation Supply Chain Management Inventory Management 59

Raya Contact Center

APRIL 19, 2022

Myth: AI and automation are going to replace all jobs! Fact: The rise of AI will eliminate 85 million jobs and create 97 million new ones by 2025. Fact: 90% of commercial enterprise apps will use AI by 2025 (IDC) and 9/10 of top businesses have an ongoing investment in AI. 3- Not a job killer. – World Economic Forum.

Jobbing 98

Jobbing Sales Automation Marketing 98

31 West

JANUARY 12, 2023

Furthermore, the incorporation of automated innovations such as chatbots speeds up customer relation processes cutting down long response times as well as the need for numerous call centers and customer representatives who have limited working hours. Automation processes are likewise playing crucial roles in core banking operations.

Banking 130

Banking Finance Automation Human Resources 130

Hyland

JULY 21, 2022

In this piece: What is low-code process automation? Benefits of using a low-code platform for automation. Leverage a low-code platform to automate for digital transformation. Most organizations understand the urgency to automate processes for smart, strategic growth. What is low-code process automation?

Automation 52

Automation Reduced Overhead Software Engineering 52