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AI To Data Security – 12 Trends For The Customer Support Industry In 2025

31 West

Customer Service (CS) and support have underpinned the success of leading businesses in recent years. Gearing up for 2025, the CS industry is expected to revolutionize the way B2C relationships are formed, strengthened, and maintained. Will an after hours call center be manned by AI service agents? Is my job in CS secure?

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How Big Will Be The CRM Market In 2025?

31 West

This enables businesses to provide more personalized customer service to each prospect. It’s also made it possible for businesses to provide unparalleled customer service. The CRM solutions available today are based on three main aspects: customer service, sales, and marketing. Top CRM Trends in 2025 1.

Marketing 130
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Future Of Cloud Computing 2025 : 10 Trends And Predictions

31 West

In simple words, cloud computing refers to the delivery of adding up services over the Internet. This pack of services aims for a fast outcome, adaptable resources, and economizing of scale. Organizations are looking for outsourced IT help desk Services to avail of more cloud services at a lower price.

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Cloud Takes Center Stage at 2023 Bank Automation Summit

Perficient Digital Transformation

Recently, I attended the 2023 Bank Automation Summit , where one of the significant topics of discussion was how banks navigate their transition to the cloud. For these reasons, Gartner predicts that by 2025, 85% of enterprises will have a cloud-first principle. For many, this means starting their journey using microservices.

Banking 115
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Fixing Telecommunications Field Service

Automation Anywhere

Intelligent automation has the potential to help telecommunications companies make their operation more efficient and responsive to customer needs. Field service is one of the operational areas that can benefit the most from automation. Field service is one of the operational areas that can benefit the most from automation.

Service 97
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What Is The Future of IT Managed Services?

31 West

The global managed services market is projected to grow from $243.33 By giving a glance at this blog post knitted with thick beads reflecting on the irrefutable essentiality of the IT managed services, you will know that the above report is not unreasonable at all. What is an IT Managed Service Provider (MSP) and What do they Provide?

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Applying AI for Good | Automation Anywhere

Automation Anywhere

AI spent in the manufacturing industry will exceed $2 billion by 2025, with a compound annual growth rate (CAGR) of more than 40% since 2019. With Robotic Process Automation (RPA) in particular, the benefits of integrating with AI technology are considerable. All these capabilities have been enabled by AI.