2025 Co-Sourcing Operational Costs 
Everest Group
MARCH 7, 2025
gigatons of CO emissions annually by 2035. This means AI’s projected emissions could account for roughly 1% to 4% of current global CO emissions, and with gen AI being an integral part of AI ecosystem, we can expect it to have a significant share in these emissions. But today, the numbers are impossible to ignore.
Premier BPO
MARCH 20, 2025
The Revenue Growth Challenge in 2025 Economic uncertainty and rapid industry shifts in 2025 require businesses to remain flexible and cost-efficient. However, managing in-house back-office operations presents challenges, from high overhead expenses to talent shortages and outdated processes.
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Everest Group
FEBRUARY 27, 2025
Payments enterprisesfrom issuing and acquiring banks to PayTechs and card networksare increasingly looking to BPS providers as strategic partners to help them navigate complexity, tame operational costs, and power new revenue streams. Continuous innovation The technology stack for modern payments is evolving at a breakneck speed.
Everest Group
MARCH 20, 2025
One of the most notable additions to this is the co-browse capability , which allows agents to see what customers are viewing in real time during a voice or web interaction. This reduces unnecessary back and forth and accelerates resolution times, making it particularly valuable for complex support scenarios.
Planergy Software
MARCH 20, 2025
How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. Rising operational costs, dependency on government funding, and the complexities of managing multiple schools create a fragile financial ecosystem. Business partnerships often lead to win-win scenarios.
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