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AI To Data Security – 12 Trends For The Customer Support Industry In 2025

31 West

Customer Service (CS) and support have underpinned the success of leading businesses in recent years. Gearing up for 2025, the CS industry is expected to revolutionize the way B2C relationships are formed, strengthened, and maintained. Will an after hours call center be manned by AI service agents? Is my job in CS secure?

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What is Everest Group Engage and the Pragmatic Edge? Announcing Everest Group Engage 2025 – London | Blog

Everest Group

The event, which offered a deep dive into the evolving world of outsourcing and service delivery, brought together industry veterans, thought leaders, and Everest Group advisors, all of whom explored the past, present, and future of global services. What was the goal of this you may ask?

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Clinical Operations 2025: Adapting to Market Shifts and Provider Strategy | LinkedIn Live

Everest Group

LINKEDIN LIVE Clinical Operations 2025: Adapting to Market Shifts and Provider Strategy October 23, 2024 | 9:00 AM CDT | 10:00 AM EDT | 3:00 PM GMT | 7:30 PM IST Pharma enterprises are facing multiple challenges, including loss of exclusivity and declining R&D productivity, pushing them to rethink their clinical operations strategies.

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Understanding the Different Types of Outsourcing for Custom Software Development

Groove Technology

Function-Based Outsourcing Types Function-based outsourcing categorizes services based on the specific business functions they support. Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to external service providers.

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8 Digital Healthcare Trends For 2025

Perficient Digital Transformation

Our experts are closely monitoring eight healthcare trends that are shaping industry leaders’ strategies in 2025. Engaging directly with end-users ensures their voices inform your modernization efforts , fostering a culture of collaboration that can drive meaningful change. And this year is especially interesting, as 2024’s U.S.

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Offshore development services in India: the ultimate guide

The Scalers

If you’re looking for an updated guide on offshore development services in India, you’re in the right place. But first, let’s start by defining offshore development services and why they’ve become a solution for Western companies looking for the specialised talent they can’t find at home. What are offshore development services?

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Salesforce and IQVIA’s Partnership – A Match Made in Heaven? | Blog

Everest Group

However, the recent collaboration between IQVIA and Salesforce has fostered innovation and equipped Salesforce with data management expertise to leverage. Service providers must look beyond consultation and implementation by taking up change management initiatives that deliver long-term value for their clients.