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AI To Data Security – 12 Trends For The Customer Support Industry In 2025

31 West

Customer Service (CS) and support have underpinned the success of leading businesses in recent years. Gearing up for 2025, the CS industry is expected to revolutionize the way B2C relationships are formed, strengthened, and maintained. Will an after hours call center be manned by AI service agents? Is my job in CS secure?

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Clinical Operations 2025: Adapting to Market Shifts and Provider Strategy | LinkedIn Live

Everest Group

LINKEDIN LIVE Clinical Operations 2025: Adapting to Market Shifts and Provider Strategy October 23, 2024 | 9:00 AM CDT | 10:00 AM EDT | 3:00 PM GMT | 7:30 PM IST Pharma enterprises are facing multiple challenges, including loss of exclusivity and declining R&D productivity, pushing them to rethink their clinical operations strategies.

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Salesforce and IQVIA’s Partnership – A Match Made in Heaven? | Blog

Everest Group

However, the recent collaboration between IQVIA and Salesforce has fostered innovation and equipped Salesforce with data management expertise to leverage. Service providers must look beyond consultation and implementation by taking up change management initiatives that deliver long-term value for their clients.

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Decoding the Location Mystery for Technology Services Talent Delivery | Blog

Everest Group

The technology surge has created a talent war for digital skills, making selecting the right service delivery locations more crucial than ever. Based on our latest research, here are some of the established and emerging talent tech hubs to watch: Top Markets for Technology Services Talent. Asia-Pacific (APAC).

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GBS Leadership Exchange: Shaping Success for Automotive, Manufacturing, Logistics, and Energy & Utilities GBS

Everest Group

The next wave of evolution for GBS will focus on reaching value beyond arbitrage, growing the enterprise’s top line, and reducing barriers inhibiting GBS-enterprise collaboration. In this collaborative session, our analysts will lead a conversation exploring the transformation needed to position AMLEU GBS organizations for sustained success.

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Offshore development services in India: the ultimate guide

The Scalers

If you’re looking for an updated guide on offshore development services in India, you’re in the right place. But first, let’s start by defining offshore development services and why they’ve become a solution for Western companies looking for the specialised talent they can’t find at home. What are offshore development services?

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Enterprises Aim to Move Beyond Pilots, Accelerate Consumption of AI in 2024—Everest Group, Yates Ltd.

Everest Group

This forecast summarizes the sentiments of more than 50 CIOs interviewed by Everest Group in collaboration with Yates Ltd. Our areas of focus include enterprise networks, software, managed services, end user services and automation. is a WBENC-certified woman-owned business.

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