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Key Opportunities for GBS Leaders: 2024 Learnings and 2025 Outlook | Webinar

Everest Group

Live Webinar Key Opportunities for GBS Leaders: 2024 Learnings and 2025 Outlook November 19, 2024 | 9 a.m. Moving past GBS model evaluations based on outdated metrics, such as cost efficiency and operational performance, offers businesses the opportunity to drive strategic value and innovate for greater capabilities. CDT | 10 a.m.

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AI To Data Security – 12 Trends For The Customer Support Industry In 2025

31 West

Customer Service (CS) and support have underpinned the success of leading businesses in recent years. Gearing up for 2025, the CS industry is expected to revolutionize the way B2C relationships are formed, strengthened, and maintained. Will an after hours call center be manned by AI service agents? Is my job in CS secure?

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How Big Will Be The CRM Market In 2025?

31 West

It has brought about significant changes, including the evolution of marketing channels, the methods for fostering customer loyalty, and the technological advancements that have made management more efficient. This enables businesses to provide more personalized customer service to each prospect. Top CRM Trends in 2025 1.

Marketing 130
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Future Of Cloud Computing 2025 : 10 Trends And Predictions

31 West

In simple words, cloud computing refers to the delivery of adding up services over the Internet. This pack of services aims for a fast outcome, adaptable resources, and economizing of scale. Organizations are looking for outsourced IT help desk Services to avail of more cloud services at a lower price.

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The Rise of Cloud Marketplaces as a Procurement Channel for Software, SAAS, and Services Solutions | Blog

Everest Group

These platforms are revolutionizing IT procurement by providing a seamless way for organizations to discover, purchase, deploy, and manage software, Software as a Service (SaaS) solution, and related services. Cloud marketplaces enable buyers to discover, evaluate, test, and purchase software, SaaS solutions, and related services.

Software 147
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Digital Transformation Services for Mid-market Enterprises PEAK Matrix® Assessment 2024

Everest Group

Digital Transformation Services for Mid-market Enterprises PEAK Matrix® Assessment As digital transformation moves from initial adoption to broad integration, it is poised to significantly reshape enterprise operations and customer interactions.

Marketing 130
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Navigating the Challenges and Opportunities in Salesforce Industry Clouds: Service Partner Imperatives in 2024 | Blog

Everest Group

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities.

Service 173