Everest Group

NOVEMBER 8, 2024

The event, which offered a deep dive into the evolving world of outsourcing and service delivery, brought together industry veterans, thought leaders, and Everest Group advisors, all of whom explored the past, present, and future of global services. What was the goal of this you may ask?

Co-Sourcing 52

Co-Sourcing Automation Flexibility Collaborations 52

Everest Group

OCTOBER 8, 2024

Live Webinar Harnessing Digital Workplace Investments for 2025 October 8, 2024 | 9 a.m. IST For many enterprises, the previously cautious investment environment of 2024, caused by economic pressures, recessionary sentiments, and geopolitical uncertainties, is now shifting towards a more aggressive and strategic focus for 2025.

Regulations 52

Regulations Sales Research Outsourcing 52

Everest Group

NOVEMBER 5, 2024

Live Webinar The Year in Review for CXM: Market Developments and the Outlook for 2025 November 5, 2024 | 9 a.m. Enterprises are now more cautious about their spending, pushing service providers to do more with less. What should we expect from the CXM market in 2025? CST | 10 a.m. EST | 3 p.m. GMT | 8.30 Who should attend?

Marketing 52

Marketing BPO Sales Outsourcing 52

Mercans

OCTOBER 7, 2024

On 1 October 2024, the minster of Ministers for Finance and Public Expenditure, NDP Delivery and Reform presented the 2025 budget statement. The following changes have been announced and are due to take effect from 1 January 2025. for people aged 20 and above per hour in respect of hours worked on or after 1 January 2025.

Payroll 40

Payroll Finance Marketing Service 40

Go4Customer

OCTOBER 18, 2024

As we approach 2025, the realm of help desk services is on the cusp of a profound transformation. Help desk services, once viewed as mere problem-solving functions, are now integral to shaping customer experiences and enhancing brand loyalty.

Service 40

Service 40

Everest Group

OCTOBER 23, 2024

LINKEDIN LIVE Clinical Operations 2025: Adapting to Market Shifts and Provider Strategy October 23, 2024 | 9:00 AM CDT | 10:00 AM EDT | 3:00 PM GMT | 7:30 PM IST Pharma enterprises are facing multiple challenges, including loss of exclusivity and declining R&D productivity, pushing them to rethink their clinical operations strategies.

Marketing 52

Marketing Sourcing Collaborations Service 52

31 West

FEBRUARY 16, 2023

In simple words, cloud computing refers to the delivery of adding up services over the Internet. This pack of services aims for a fast outcome, adaptable resources, and economizing of scale. Organizations are looking for outsourced IT help desk Services to avail of more cloud services at a lower price.

Flexibility 130

Flexibility Analytics Outsourcing Automation 130

Everest Group

NOVEMBER 12, 2024

Live Webinar 2025 CPO Objectives: Facing Challenges, Achieving Business Goals, and Future Aspirations November 12, 2024 | 8:00 a.m. PST | 10:00 a.m. CST | 11:00 a.m. EST | 4:00 p.m. GMT | 9:30 p.m.

Sourcing 52

Sourcing Outsourcing Management Automation 52

Jonajo Blog

SEPTEMBER 24, 2024

If you’re running a business or thinking about starting one, 2025 is bringing some exciting changes you’ll want to know about. By 2025, small businesses will be able to use AI like a pro. Subscriptions: Not Just for Netflix Subscription services are blowing up, and not just for entertainment.

Cybersecurity 52

Cybersecurity Sales Out-Tasking Automation 52

Everest Group

AUGUST 22, 2024

live webinar Mid-market Digital Transformation: Insights and Outlook for 2025 August 22, 2024 | 9 a.m. What are the anticipated challenges and opportunities in digital transformation for mid-market enterprises heading into 2025, and how should CXOs prepare to navigate them? CDT | 10 a.m. EDT | 3 p.m. GMT | 7:30 p.m. Who should attend?

Marketing 52

Marketing Analytics Service 52

McKinsey and Company

FEBRUARY 1, 2022

Up to $265 billion worth of care services for Medicare fee-for-service and Medicare Advantage beneficiaries could shift to the home by 2025.

Healthcare 131

Healthcare Service 131

31 West

MAY 11, 2024

Digital customer service increases satisfaction, trust, and retention. Zendesk reports that 75% of customers buy more from a company that offers good service. To improve service, companies use the tools to collect customer data. Prioritizing data security is important in service. You will improve efficiency and service.

Customer Service 130

Customer Service Service Cybersecurity Sales 130

Everest Group

NOVEMBER 5, 2024

Semiconductor Engineering Services PEAK Matrix® Assessment The increasing adoption of AI, internet of things, and 5G is significantly driving Engineering Research and Development (ER&D) investments in the semiconductor industry.

Engineering 52

Engineering Service Nearshoring Manufacturing 52

Go4Customer

MAY 3, 2022

What will the call center service look like in 2025? s talk about the call center in the future. As we know, today technologies are becoming popular day by day. Every year, it comes with something new that makes call center life easier. To begin with, it is improbable that there will ever be a physical 'center.'

Call Center 40

Call Center Customer Service Service 40

Everest Group

SEPTEMBER 27, 2024

Digital Transformation Services for Mid-market Enterprises PEAK Matrix® Assessment As digital transformation moves from initial adoption to broad integration, it is poised to significantly reshape enterprise operations and customer interactions. LEARN MORE ABOUT Top Service Providers

Marketing 52

Marketing Service Analytics Efficiency 52

The Global Small Business Blog

MAY 6, 2024

A quick view of what Lumiere is capable of ( Google AI generating video service ). Economic outlook from OECD : Steady global growth expected for 2024 and 2025.

E-Commerce 161

E-Commerce Service 161

Wirtek

OCTOBER 25, 2024

With an initial order value exceeding DKK 3 million in 2025, Wirtek will deliver IoT hardware, software development, and operation of a full-service solution to a larger Danish industrial customer with significant international growth potential.

Service 52

Service Software 52

Everest Group

OCTOBER 28, 2024

Quality Engineering Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market enterprises are trying to strengthen their Quality Engineering (QE) foundations while simultaneously exploring fresh frontiers through cutting-edge technologies such as generative AI.

Engineering 52

Engineering Marketing Service Advisory 52

Everest Group

NOVEMBER 4, 2024

Quality Engineering (QE) Services for AI Applications and Systems PEAK Matrix® Assessment Organizations are grappling with ensuring quality and reliability in their AI applications and systems, while keeping pace with rapid technology advances and evolving regulatory requirements.

Engineering 52

Engineering Service Nearshoring Regulations 52

Go4Customer

SEPTEMBER 20, 2024

8 billion by 2025. This is through knowledge based services which the country has specialized in offering, besides having liberal policies that boost its standings against other outsourcing locations such as the Philippines and Mexico.

BPO 40

BPO Service Outsourcing Marketing 40

Go4Customer

JULY 25, 2024

Global virtual assistant services market is projected to touch $25 billion by 2031 with the 6 billion by 2025, it is believed that such strategic staffing approaches are gradually gaining higher popularity among various companies, which shifted their focus on the outsourcing of the administra.

Service 40

Service Outsourcing Efficiency Marketing 40

Everest Group

FEBRUARY 22, 2024

With the deadline for the European Union’s Digital Operational Resilience Act (DORA) less than a year away, financial entities and service providers need to begin acting to reach compliance. Financial institutions and authorities are working toward meeting the implementation deadline of January 17, 2025. Let’s explore this further.

Regulations 59

Regulations Cybersecurity Service Risk Management 59

Perficient Digital Transformation

OCTOBER 31, 2024

The Federal Deposit Insurance Corporation (“FDIC”) recently announced that it is providing financial institutions additional time to get new process and systems in place by extending the compliance date for the new FDIC signage and advertising rule (Part 328, subpart A) from January 1, 2025, to May 1, 2025.

Banking 52

Banking Insurance Automation Service 52

Everest Group

NOVEMBER 18, 2022

It is against this backdrop that the Employee Experience Management (EXM) platforms market is expected to experience a compound annual growth rate of 35-50% through 2025, according to Everest Group. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

Management 52

Management Right-Sizing Human Resources Research 52

Automation Anywhere

SEPTEMBER 9, 2021

Field service is one of the operational areas that can benefit the most from automation. When the trucks start rolling A customer’s service goes down. A field service technician is dispatched to investigate the problem. Say a company handles 1,000 service calls a day, with a conservative $250 for each truck roll.

Service 97

Service Robotics Process Automation Out-Tasking Jobbing 97

Perficient Digital Transformation

OCTOBER 15, 2024

Lets talk about data governance in banking and financial services, one area I have loved working in and in various areas of it … where data isn’t just data, numbers aren’t just numbers … They’re sacred artifacts that need to be protected, documented, and, of course, regulated within an inch of their lives.

Banking 52

Banking Government Service Regulations 52

31 West

SEPTEMBER 15, 2022

The global managed services market is projected to grow from $243.33 By giving a glance at this blog post knitted with thick beads reflecting on the irrefutable essentiality of the IT managed services, you will know that the above report is not unreasonable at all. What is an IT Managed Service Provider (MSP) and What do they Provide?

Managed Services 130

Managed Services Management Service Administrative 130

Everest Group

SEPTEMBER 12, 2024

As the Engineering Services market continues to evolve, the Everest Group’s Engineering Services Top 50 2024 report offers valuable insights into the shifting dynamics and emerging trends shaping the industry. Despite the global economic challenges that have slowed growth, the engineering services market has shown resilience.

Engineering 52

Engineering Service Manufacturing Nearshoring 52

Everest Group

MAY 22, 2024

The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. How a service provider aligns with the right set of forces will become key to competitive success. While the differential still exists, we are seeing more confidence in service providers.

Service 69

Service Banking Right-Sizing Research 69

Everest Group

JUNE 27, 2024

UK Banks Ramp Up Digital Banking Services and Redefine Operations. The UK financial sector is under pressure amid high inflation, lower interest margins, shrinking profits, and a rise in digital banking services. Catch our webinar, What’s Next in Financial Services? What are the Implications for the Outsourcing Industry?

Banking 59

Banking Outsourcing Service Sales 59

Everest Group

NOVEMBER 11, 2024

IT and technology services companies are eyeing to expand and double down investments into emerging/ rest of the world (RoW) markets including India, Japan, Middle East and Latin America, among other countries in 2025; as core markets like the US and Europe continue to grapple with macroeconomic uncertainties.

Marketing 40

Marketing Service 40

The Scalers

AUGUST 7, 2024

If you’re looking for an updated guide on offshore development services in India, you’re in the right place. But first, let’s start by defining offshore development services and why they’ve become a solution for Western companies looking for the specialised talent they can’t find at home. What are offshore development services?

Offshoring 83

Offshoring Service Engineering Cybersecurity 83

SEBPO

NOVEMBER 15, 2024

Let’s talk about the industry, the issues we face, our goals and plans for 2025, and ways we could help your business today. Work with us to create a fully customized business services package, because there’s no one-size-fits-all path to growth. Don’t just hope for the best in the ballroom.

Sales 59

Sales Accounting Outsourcing Automation 59

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. This growth goes beyond the mature North American and European markets.

Service 64

Service Advisory Finance Accounting 64

Groove Technology

OCTOBER 1, 2024

Function-Based Outsourcing Types Function-based outsourcing categorizes services based on the specific business functions they support. Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to external service providers.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities.

Service 69

Service Advisory Outsourcing Managed Services 69

Go4Customer

SEPTEMBER 24, 2021

0utsourcing secondary and monotonous tasks to a third-party BPO services provider have become the IT thing today. billion mark by 2025, it is no wonder that its potential is accelerating at a lightning-fast speed. Factoring the strength and power of the BPO industry, which is about to touch the $343.2

BPO 59

BPO Service Management 59