Everest Group

NOVEMBER 12, 2024

Live Webinar 2025 CPO Objectives: Facing Challenges, Achieving Business Goals, and Future Aspirations November 12, 2024 | 8:00 a.m. PST | 10:00 a.m. CST | 11:00 a.m. EST | 4:00 p.m. GMT | 9:30 p.m.

Sourcing 130

Sourcing Outsourcing Management Automation 130

Everest Group

MARCH 7, 2025

Generative AI is rapidly transforming IT and BPO services, reshaping cost structures, workforce dynamics, and contracting strategies. As service providers integrate AI-driven solutions, sourcing professionals must adapt to new pricing models and evolving contract terms to maximize value while mitigating risks.

BPO 130

BPO Sourcing Service 130

Everest Group

JANUARY 24, 2025

Sustainable Engineering Services PEAK Matrix Assessment 2025 In this report, we examine the current sustainable engineering services market, highlighting trends and key drivers shaping demand-supply dynamics. LEARN MORE ABOUT Top Service Providers

Engineering 130

Engineering Service Manufacturing Marketing 130

Everest Group

MARCH 6, 2025

Over years of tracking outsourcing demand patterns and service provider performance, Everest Group has noted a persistent trend: value from outsourced services often falls short of organizations expectations. Despite long-term engagements, organizations frequently find inadequacies in services delivered by their suppliers.

Outsourcing 130

Outsourcing Accounting Service Sales 130

Everest Group

OCTOBER 8, 2024

Live Webinar Harnessing Digital Workplace Investments for 2025 October 8, 2024 | 9 a.m. IST For many enterprises, the previously cautious investment environment of 2024, caused by economic pressures, recessionary sentiments, and geopolitical uncertainties, is now shifting towards a more aggressive and strategic focus for 2025.

Regulations 130

Regulations Sales Research Outsourcing 130

Everest Group

JANUARY 1, 2025

The Pragmatic Edge: Global Impact The next chapter of Everest Group Engage is coming to London, March 31 April 1 , 2025. day event will connect executives from GBS, sourcing, vendor management, IT services, global locations, and next-gen technology with top experts and thought leaders to co-create solutions for future challenges.

Co-Sourcing 130

Co-Sourcing Sourcing Management Service 130

Everest Group

JANUARY 28, 2025

Get ready for a deep dive into the transformative trends due to shape engineering and IT services in 2025. Expect engaging discussions, bold predictions, and data-driven insights designed to empower enterprises and service providers to navigate this key era. Dont miss this high-impact sessionyour roadmap to 2025 starts here.

BPO 130

BPO Engineering Sourcing Outsourcing 130

31 West

JULY 10, 2024

Customer Service (CS) and support have underpinned the success of leading businesses in recent years. Gearing up for 2025, the CS industry is expected to revolutionize the way B2C relationships are formed, strengthened, and maintained. Will an after hours call center be manned by AI service agents? Is my job in CS secure?

Customer Support 130

Customer Support Customer Service Cybersecurity Sales 130

Perficient Digital Transformation

JANUARY 14, 2025

Its that time of year when everyone comes out with their trends to watch for 2025. While it may seem a bit of a cliche, 2025 has several innovations taking hold that should prove exciting for anyone willing to grab the opportunity. trillion in 2025 to $60.49 This shift isnt just a trendits a revolution.

E-Commerce 52

E-Commerce Sales Research Inventory Management 52

Everest Group

AUGUST 22, 2024

live webinar Mid-market Digital Transformation: Insights and Outlook for 2025 August 22, 2024 | 9 a.m. What are the anticipated challenges and opportunities in digital transformation for mid-market enterprises heading into 2025, and how should CXOs prepare to navigate them? CDT | 10 a.m. EDT | 3 p.m. GMT | 7:30 p.m. Who should attend?

Marketing 130

Marketing Analytics Service 130

31 West

JUNE 11, 2024

This enables businesses to provide more personalized customer service to each prospect. It’s also made it possible for businesses to provide unparalleled customer service. The CRM solutions available today are based on three main aspects: customer service, sales, and marketing. Top CRM Trends in 2025 1.

Marketing 130

Marketing Customer Service Software Sales 130

McKinsey & Company

FEBRUARY 1, 2022

Up to $265 billion worth of care services for Medicare fee-for-service and Medicare Advantage beneficiaries could shift to the home by 2025.

Healthcare 133

Healthcare Service 133

Everest Group

JANUARY 15, 2025

Move Becomes Effective as of February 1, 2025, with Current CEO and Founder Peter Bendor-Samuel Staying on to Focus on the Firm’s Future Growth Everest Group, a global leader in research and advisory services, has announced the appointment of Jimit Arora as its new Chief Executive Officer, marking a pivotal moment in the firms 35-year history.

Research 130

Research Advisory Global Business Services Sourcing 130

Everest Group

FEBRUARY 10, 2025

This allows them to achieve: Quicker time-to-value Faster return on investment (Return on Investment – ROI) Lower upfront financial risk Factor 2: Stagnating enterprise satisfaction Enterprise satisfaction with IT-BP service providers is stuck in the mediocre range, making long-term, single-provider commitments increasingly difficult.

Outsourcing 130

Outsourcing Information Technology Marketing Engineering 130

Raya Contact Center

FEBRUARY 23, 2025

With a workforce of 7,000+ employees and a strong presence across the Middle East, Africa, and Eastern Europe, Raya CX partners with Fortune 500 clients in telecommunications, education, and financial services to drive outstanding customer experiences.

Outsourcing 56

Outsourcing Global Outsourcing Outsourcing Professionals Business Process Outsourcing 56

31 West

FEBRUARY 16, 2023

In simple words, cloud computing refers to the delivery of adding up services over the Internet. This pack of services aims for a fast outcome, adaptable resources, and economizing of scale. Organizations are looking for outsourced IT help desk Services to avail of more cloud services at a lower price.

Flexibility 130

Flexibility Analytics Outsourcing Automation 130

Everest Group

MARCH 6, 2025

The demand for Payments Business Process Services (BPS) continues to surge as enterprises navigate intensifying cost pressures, growing compliance complexities, and shifting customer expectations. Stay tuned for the upcoming launch of our inaugural Payments Operations Services PEAK Assessment 2025 , set to release next quarter.

Banking 130

Banking Out-Tasking Healthcare Retail 130

Everest Group

MAY 22, 2024

The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. How a service provider aligns with the right set of forces will become key to competitive success. While the differential still exists, we are seeing more confidence in service providers.

Service 173

Service Banking Right-Sizing Research 173

Everest Group

SEPTEMBER 27, 2024

Digital Transformation Services for Mid-market Enterprises PEAK Matrix® Assessment As digital transformation moves from initial adoption to broad integration, it is poised to significantly reshape enterprise operations and customer interactions. LEARN MORE ABOUT Top Service Providers

Marketing 130

Marketing Service Analytics Efficiency 130

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. This growth goes beyond the mature North American and European markets.

Service 162

Service Advisory Finance Accounting 162

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities.

Service 173

Service Advisory Outsourcing Managed Services 173

Everest Group

DECEMBER 24, 2024

Google Cloud Services PEAK Matrix Assessment The public cloud market is rapidly growing, driven by enterprises’ heightened focus on digital transformation, scalability, and resilience to thrive in a competitive business environment.

Service 130

Service Sourcing Automation Analytics 130

Groove Technology

JANUARY 15, 2025

2025 will see the emergence of 13 groundbreaking AI tools for Java developers. According to Gartner research, by 2025, more than 75% of enterprises will move from the testing phase to deploying AI in production. Recommendation Engines : AI-powered recommendation systems analyze user behavior to suggest products, services, or content.

Automation 130

Automation Software Analytics E-Commerce 130

Everest Group

NOVEMBER 18, 2022

It is against this backdrop that the Employee Experience Management (EXM) platforms market is expected to experience a compound annual growth rate of 35-50% through 2025, according to Everest Group. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

Management 130

Management Right-Sizing Human Resources Research 130

Everest Group

JUNE 27, 2024

UK Banks Ramp Up Digital Banking Services and Redefine Operations. The UK financial sector is under pressure amid high inflation, lower interest margins, shrinking profits, and a rise in digital banking services. Catch our webinar, What’s Next in Financial Services? What are the Implications for the Outsourcing Industry?

Banking 147

Banking Outsourcing Service Sales 147

Everest Group

JUNE 3, 2024

Amid the transition journey, the selection of appropriate SI will be paramount The world of CRM is seeing a gigantic wave of customer-centricity, and service providers who still hold on to horizontal approaches will be swept under it.

Collaborations 290

Collaborations Streamline Operations Marketing Analytics 290

31 West

MAY 11, 2024

Digital customer service increases satisfaction, trust, and retention. Zendesk reports that 75% of customers buy more from a company that offers good service. To improve service, companies use the tools to collect customer data. Prioritizing data security is important in service. You will improve efficiency and service.

Customer Service 130

Customer Service Service Cybersecurity Sales 130

The Global Small Business Blog

MAY 6, 2024

A quick view of what Lumiere is capable of ( Google AI generating video service ). Economic outlook from OECD : Steady global growth expected for 2024 and 2025.

E-Commerce 161

E-Commerce Service 161

Everest Group

SEPTEMBER 12, 2024

As the Engineering Services market continues to evolve, the Everest Group’s Engineering Services Top 50 2024 report offers valuable insights into the shifting dynamics and emerging trends shaping the industry. Despite the global economic challenges that have slowed growth, the engineering services market has shown resilience.

Engineering 130

Engineering Service Manufacturing Nearshoring 130

Avasant

FEBRUARY 27, 2025

Los Angeles, CA February 17, 2025 Avasant is proud to announce its inclusion in the prestigious 2025 Global Outsourcing 100, recognizing the worlds best outsourcing service providers and advisors.

Global Outsourcing 52

Global Outsourcing Advisory Outsourcing Service 52

Everest Group

FEBRUARY 1, 2022

The technology surge has created a talent war for digital skills, making selecting the right service delivery locations more crucial than ever. Based on our latest research, here are some of the established and emerging talent tech hubs to watch: Top Markets for Technology Services Talent. Asia-Pacific (APAC).

Service 130

Service Cybersecurity E-Commerce Nearshoring 130

Automation Anywhere

SEPTEMBER 9, 2021

Field service is one of the operational areas that can benefit the most from automation. When the trucks start rolling A customer’s service goes down. A field service technician is dispatched to investigate the problem. Say a company handles 1,000 service calls a day, with a conservative $250 for each truck roll.

Service 97

Service Robotics Process Automation Out-Tasking Jobbing 97

31 West

SEPTEMBER 15, 2022

The global managed services market is projected to grow from $243.33 By giving a glance at this blog post knitted with thick beads reflecting on the irrefutable essentiality of the IT managed services, you will know that the above report is not unreasonable at all. What is an IT Managed Service Provider (MSP) and What do they Provide?

Managed Services 130

Managed Services Management Service Administrative 130

Everest Group

FEBRUARY 15, 2023

With the Veeva-Salesforce marriage splitting in 2025, can the two long-time partners remain business friends? In its Q3 earnings call for 2022, Veeva announced that it will not renew its Salesforce partnership when it expires in September 2025. The fairy-tale beginning!

Pharmaceuticals 130

Pharmaceuticals Marketing Service Engineering 130

Everest Group

JANUARY 24, 2025

The region prioritizes digital advisory platforms and seamless client engagement tools, with firms increasingly leveraging artificial intelligence (AI) and data analytics to offer hyper-personalized services. As the industry continues to evolve, tailored regional strategies and partnerships will remain critical to success in 2025 and beyond.

Advisory 130

Advisory Management Banking Government 130

McKinsey & Company

MARCH 21, 2025

Private companies are already playing a role in Italys healthcare system. A number of factors could help investors evaluate opportunities to improve care delivery and outcomes.

Healthcare 64

Healthcare Marketing Service 64

Perficient Digital Transformation

MARCH 24, 2025

Adobe Summit 2025 is officially a wrap, and I have pages and pages of notes to go through with my team to plan out our year! ADOBE COMMERCE AS A CLOUD SERVICE This summer, Adobe Commerce as a Cloud Service will officially be available. The two terms that appear the most in my notes are Performance and Personalization.

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