31 West

MAY 11, 2024

Digital customer service increases satisfaction, trust, and retention. Zendesk reports that 75% of customers buy more from a company that offers good service. To improve service, companies use the tools to collect customer data. Prioritizing data security is important in service. You will improve efficiency and service.

Customer Service 130

Customer Service Service Cybersecurity Sales 130

The Global Small Business Blog

MAY 6, 2024

A quick view of what Lumiere is capable of ( Google AI generating video service ). Economic outlook from OECD : Steady global growth expected for 2024 and 2025.

E-Commerce 156

E-Commerce Service 156

Perficient Digital Transformation

JANUARY 14, 2025

Its that time of year when everyone comes out with their trends to watch for 2025. While it may seem a bit of a cliche, 2025 has several innovations taking hold that should prove exciting for anyone willing to grab the opportunity. trillion in 2025 to $60.49 This shift isnt just a trendits a revolution.

E-Commerce 52

E-Commerce Sales Inventory Management Research 52

Everest Group

JANUARY 1, 2025

The Pragmatic Edge: Global Impact The next chapter of Everest Group Engage is coming to London, March 31 April 1 , 2025. day event will connect executives from GBS, sourcing, vendor management, IT services, global locations, and next-gen technology with top experts and thought leaders to co-create solutions for future challenges.

Co-Sourcing 52

Co-Sourcing Sourcing Management Service 52

Automation Anywhere

SEPTEMBER 9, 2021

Field service is one of the operational areas that can benefit the most from automation. When the trucks start rolling A customer’s service goes down. A field service technician is dispatched to investigate the problem. Say a company handles 1,000 service calls a day, with a conservative $250 for each truck roll.

Service 97

Service Robotics Process Automation Out-Tasking Jobbing 97

Everest Group

OCTOBER 8, 2024

Live Webinar Harnessing Digital Workplace Investments for 2025 October 8, 2024 | 9 a.m. IST For many enterprises, the previously cautious investment environment of 2024, caused by economic pressures, recessionary sentiments, and geopolitical uncertainties, is now shifting towards a more aggressive and strategic focus for 2025.

Regulations 52

Regulations Sales Research Outsourcing 52

31 West

SEPTEMBER 15, 2022

The global managed services market is projected to grow from $243.33 By giving a glance at this blog post knitted with thick beads reflecting on the irrefutable essentiality of the IT managed services, you will know that the above report is not unreasonable at all. What is an IT Managed Service Provider (MSP) and What do they Provide?

Managed Services 130

Managed Services Management Service Administrative 130

NoonDalton

DECEMBER 9, 2024

However, as we approach 2025, the landscape of BPO is rapidly transforming. In this comprehensive guide, well explore the trends driving BPO in 2025, highlighting how businesses can stay ahead by leveraging these developments. They are driving innovation, improving service delivery, and providing critical insights for decision-making.

BPO 52

BPO Outsourcing Robotics Process Automation Cybersecurity 52

Everest Group

NOVEMBER 19, 2024

Live Webinar Key Opportunities for GBS Leaders: 2024 Learnings and 2025 Outlook November 19, 2024 | 9 a.m. What are the opportunities for GBS organizations in 2025? CDT | 10 a.m. EDT | 3 p.m. GMT | 8:30 p.m. IST Global businesses are at a unique inflection point of growth. Who should attend?

Global Business Services 52

Global Business Services Shared Services Sourcing Marketing 52

Everest Group

JANUARY 14, 2025

Join this virtual session as they decode the market shifts transforming the IT-BP services industry in APAC. In this data-led session, powered by insights from our flagship Mapping the Next: Key Priorities for 2025 survey, our experts dive deep into APAC-specific trends and reveal the must-know shifts defining the IT-BP services future.

Sourcing 52

Sourcing Regulations Outsourcing Marketing 52

Everest Group

NOVEMBER 8, 2024

The event, which offered a deep dive into the evolving world of outsourcing and service delivery, brought together industry veterans, thought leaders, and Everest Group advisors, all of whom explored the past, present, and future of global services. What was the goal of this you may ask?

Co-Sourcing 52

Co-Sourcing Automation Flexibility Collaborations 52

Everest Group

AUGUST 22, 2024

live webinar Mid-market Digital Transformation: Insights and Outlook for 2025 August 22, 2024 | 9 a.m. What are the anticipated challenges and opportunities in digital transformation for mid-market enterprises heading into 2025, and how should CXOs prepare to navigate them? CDT | 10 a.m. EDT | 3 p.m. GMT | 7:30 p.m. Who should attend?

Marketing 52

Marketing Analytics Service 52

NoonDalton

DECEMBER 2, 2024

The landscape of Human Resource Outsourcing (HRO) is transforming rapidly as businesses prepare for the challenges and opportunities of 2025. From leveraging advanced technology to promoting inclusivity and sustainability, the trends shaping HRO in 2025 are focused on enabling businesses to thrive in an ever-changing environment.

Management 52

Management Robotics Process Automation Human Resources Administrative 52

Jonajo Blog

SEPTEMBER 24, 2024

If you’re running a business or thinking about starting one, 2025 is bringing some exciting changes you’ll want to know about. By 2025, small businesses will be able to use AI like a pro. Subscriptions: Not Just for Netflix Subscription services are blowing up, and not just for entertainment.

Cybersecurity 52

Cybersecurity Sales Out-Tasking Automation 52

Mercans

OCTOBER 7, 2024

On 1 October 2024, the minster of Ministers for Finance and Public Expenditure, NDP Delivery and Reform presented the 2025 budget statement. The following changes have been announced and are due to take effect from 1 January 2025. for people aged 20 and above per hour in respect of hours worked on or after 1 January 2025.

Payroll 40

Payroll Finance Marketing Service 40

Perficient Digital Transformation

DECEMBER 12, 2024

Welcome to 2025, where Salesforces Einstein GPT is transforming CRM as we know it. Whats New in 2025? Heres what makes it even better in 2025: Deeper Integrations : Einstein GPT now works seamlessly across all Salesforce CloudsSales, Marketing, Service, and more. Your CRM didnt just sit thereit worked while you slept.

Out-Tasking 52

Out-Tasking Right-Sizing Sales Jobbing 52

Everest Group

OCTOBER 23, 2024

LINKEDIN LIVE Clinical Operations 2025: Adapting to Market Shifts and Provider Strategy October 23, 2024 | 9:00 AM CDT | 10:00 AM EDT | 3:00 PM GMT | 7:30 PM IST Pharma enterprises are facing multiple challenges, including loss of exclusivity and declining R&D productivity, pushing them to rethink their clinical operations strategies.

Marketing 52

Marketing Sourcing Collaborations Service 52

Perficient Digital Transformation

NOVEMBER 15, 2024

Our experts are closely monitoring eight healthcare trends that are shaping industry leaders’ strategies in 2025. 2025 will see the continued push to meet healthcare consumers’ demand for convenience and personalized digital experiences. And this year is especially interesting, as 2024’s U.S. billion by 2030.

Healthcare 64

Healthcare Insurance Regulations Analytics 64

Groove Technology

JANUARY 15, 2025

2025 will see the emergence of 13 groundbreaking AI tools for Java developers. According to Gartner research, by 2025, more than 75% of enterprises will move from the testing phase to deploying AI in production. Recommendation Engines : AI-powered recommendation systems analyze user behavior to suggest products, services, or content.

Automation 130

Automation Analytics Software E-Commerce 130

V-Soft Consulting

MARCH 21, 2023

According to a forecast by International Data Corporation (IDC) , the worldwide spending on cloud services will exceed $1.3 trillion by 2025. Organizations are adopting multicloud environments to leverage the advantages of multiple cloud providers.

Management 98

Management Service 98

Perficient Digital Transformation

MARCH 30, 2023

For these reasons, Gartner predicts that by 2025, 85% of enterprises will have a cloud-first principle. However, due to their sensitive and regulated natures, some industries – especially the financial services industry – have had more complicated cloud transformation journeys than others.

Banking 115

Banking Automation Regulations Sourcing 115

The Scalers

AUGUST 7, 2024

If you’re looking for an updated guide on offshore development services in India, you’re in the right place. But first, let’s start by defining offshore development services and why they’ve become a solution for Western companies looking for the specialised talent they can’t find at home. What are offshore development services?

Offshoring 85

Offshoring Service Engineering Cybersecurity 85

Everest Group

FEBRUARY 22, 2024

With the deadline for the European Union’s Digital Operational Resilience Act (DORA) less than a year away, financial entities and service providers need to begin acting to reach compliance. Financial institutions and authorities are working toward meeting the implementation deadline of January 17, 2025. Let’s explore this further.

Regulations 59

Regulations Cybersecurity Service Risk Management 59

Everest Group

JANUARY 13, 2025

Addressing these challenges requires collaboration with credible IT service providers who can implement innovative strategies to reduce emissions, optimize IT estates, and enhance operational efficiencies. LEARN MORE ABOUT Top Service Providers

Service 52

Service Collaborations Marketing Sourcing 52

Groove Technology

OCTOBER 1, 2024

Function-Based Outsourcing Types Function-based outsourcing categorizes services based on the specific business functions they support. Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to external service providers.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Everest Group

NOVEMBER 12, 2024

Live Webinar 2025 CPO Objectives: Facing Challenges, Achieving Business Goals, and Future Aspirations November 12, 2024 | 8:00 a.m. PST | 10:00 a.m. CST | 11:00 a.m. EST | 4:00 p.m. GMT | 9:30 p.m.

Sourcing 52

Sourcing Outsourcing Management Automation 52

31 West

SEPTEMBER 14, 2022

Based on the current situation, it’s not hard to assume that the demand for outsourced IT services will keep increasing. The market for managed services has grown worldwide over the last few years. billion by the year 2025. Managed services include analyzing market demands, customer needs, and available resources.

IT Outsourcing 130

IT Outsourcing Outsourcing Managed Services Operational Costs 130

Everest Group

DECEMBER 24, 2024

Google Cloud Services PEAK Matrix Assessment The public cloud market is rapidly growing, driven by enterprises’ heightened focus on digital transformation, scalability, and resilience to thrive in a competitive business environment.

Service 52

Service Sourcing Automation Analytics 52

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. billion in 2021.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. billion in 2021.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Everest Group

MAY 22, 2024

The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. How a service provider aligns with the right set of forces will become key to competitive success. While the differential still exists, we are seeing more confidence in service providers.

Service 69

Service Banking Right-Sizing Research 69

3Pillar Global

AUGUST 5, 2024

According to Gartner Research, 60% of new custom business applications will rely on composable products by 2025. Join 3Pillar Chief Innovation Officer Pankaj Chawla, Information Services Industry Lead Bernie Doone, and Field CTOs Scott Young and Rich Waller as they break down everything you need to know about composable products.

Engineering 98

Engineering Software Research Service 98

Everest Group

DECEMBER 18, 2024

These platforms are revolutionizing IT procurement by providing a seamless way for organizations to discover, purchase, deploy, and manage software, Software as a Service (SaaS) solution, and related services. Cloud marketplaces enable buyers to discover, evaluate, test, and purchase software, SaaS solutions, and related services.

Software 59

Software Service Sourcing Flexibility 59

Everest Group

SEPTEMBER 27, 2024

Digital Transformation Services for Mid-market Enterprises PEAK Matrix® Assessment As digital transformation moves from initial adoption to broad integration, it is poised to significantly reshape enterprise operations and customer interactions. LEARN MORE ABOUT Top Service Providers

Marketing 52

Marketing Service Analytics Efficiency 52

Everest Group

NOVEMBER 18, 2022

It is against this backdrop that the Employee Experience Management (EXM) platforms market is expected to experience a compound annual growth rate of 35-50% through 2025, according to Everest Group. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

Management 52

Management Right-Sizing Human Resources Research 52

31 West

NOVEMBER 20, 2022

Businesses are turning to MSPs ( Managed Service Providers ) for IT operations and security. Price your services too high, and you’ll have trouble finding clients. Build a solid website, showcase your portfolio of past work or the current clients you are helping, and mention the services with a clear price chart.

Analytics 130

Analytics Research Cybersecurity Managed Services 130

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. This growth goes beyond the mature North American and European markets.

Service 64

Service Advisory Finance Accounting 64