Everest Group

MARCH 7, 2025

Join Everest Group experts Amy Fong and Prateek Gupta for an insightful session on the commercial implications of generative AI in sourcing. Generative AI is rapidly transforming IT and BPO services, reshaping cost structures, workforce dynamics, and contracting strategies.

BPO 130

BPO Sourcing Service 130

Everest Group

DECEMBER 18, 2024

Our survey of procurement professionals reveals that, along with maximizing the value of unused spend commitments, cloud marketplaces are increasingly favored as a sourcing and purchasing channel for their ability to streamline acquisition and accelerate time-to-market.

Software 147

Software Service Sourcing Flexibility 147

Everest Group

NOVEMBER 12, 2024

Live Webinar 2025 CPO Objectives: Facing Challenges, Achieving Business Goals, and Future Aspirations November 12, 2024 | 8:00 a.m. PST | 10:00 a.m. CST | 11:00 a.m. EST | 4:00 p.m. GMT | 9:30 p.m.

Sourcing 130

Sourcing Outsourcing Management Automation 130

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. This growth goes beyond the mature North American and European markets.

Service 162

Service Advisory Finance Accounting 162

Everest Group

DECEMBER 24, 2024

Google Cloud Services PEAK Matrix Assessment The public cloud market is rapidly growing, driven by enterprises’ heightened focus on digital transformation, scalability, and resilience to thrive in a competitive business environment.

Service 130

Service Sourcing Automation Analytics 130

Everest Group

JUNE 27, 2024

UK Banks Ramp Up Digital Banking Services and Redefine Operations. The UK financial sector is under pressure amid high inflation, lower interest margins, shrinking profits, and a rise in digital banking services. For instance, new business divisions may warrant a new sourcing plan.

Banking 147

Banking Outsourcing Service Sales 147

Everest Group

MAY 1, 2023

Seeing impact sourcing in action at Vindhya e-Infomedia validated to Everest Group that this growing business practice is more than a feel-good story but a win-win for individuals, companies, and communities. Highlights of the trip were meeting Vindhya e-Infomedia Founder and Managing Director Pavithra Y. The team was truly inspired!

Impact Sourcing 130

Impact Sourcing Sourcing Jobbing BPO 130

Everest Group

SEPTEMBER 27, 2024

Digital Transformation Services for Mid-market Enterprises PEAK Matrix® Assessment As digital transformation moves from initial adoption to broad integration, it is poised to significantly reshape enterprise operations and customer interactions. LEARN MORE ABOUT Top Service Providers

Marketing 130

Marketing Service Analytics Efficiency 130

Everest Group

NOVEMBER 18, 2022

It is against this backdrop that the Employee Experience Management (EXM) platforms market is expected to experience a compound annual growth rate of 35-50% through 2025, according to Everest Group. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

Management 130

Management Right-Sizing Human Resources Research 130

Everest Group

FEBRUARY 1, 2022

The technology surge has created a talent war for digital skills, making selecting the right service delivery locations more crucial than ever. Based on our latest research, here are some of the established and emerging talent tech hubs to watch: Top Markets for Technology Services Talent. Asia-Pacific (APAC).

Service 130

Service Cybersecurity E-Commerce Nearshoring 130

Automation Anywhere

SEPTEMBER 9, 2021

Field service is one of the operational areas that can benefit the most from automation. When the trucks start rolling A customer’s service goes down. A field service technician is dispatched to investigate the problem. Say a company handles 1,000 service calls a day, with a conservative $250 for each truck roll.

Service 97

Service Robotics Process Automation Out-Tasking Jobbing 97

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. Notable Global Services Trends in Q3 2021: North America experienced a decrease in its share of outsourcing deals. Rest of Europe” (excludes U.K.) Rest of Europe” (excludes U.K.)

Offshoring 100

Offshoring Sourcing Outsourcing Global Business Services 100

31 West

SEPTEMBER 15, 2022

The global managed services market is projected to grow from $243.33 By giving a glance at this blog post knitted with thick beads reflecting on the irrefutable essentiality of the IT managed services, you will know that the above report is not unreasonable at all. What is an IT Managed Service Provider (MSP) and What do they Provide?

Managed Services 130

Managed Services Management Service Administrative 130

Everest Group

JANUARY 15, 2025

Move Becomes Effective as of February 1, 2025, with Current CEO and Founder Peter Bendor-Samuel Staying on to Focus on the Firm’s Future Growth Everest Group, a global leader in research and advisory services, has announced the appointment of Jimit Arora as its new Chief Executive Officer, marking a pivotal moment in the firms 35-year history.

Research 130

Research Advisory Global Business Services Sourcing 130

Everest Group

MAY 30, 2024

The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. The theme of the conference is “The Pragmatic Edge: Designing Your Future.” Find further details and in-depth content at www.everestgrp.com.

Advisory 130

Advisory Shared Services Research Sourcing 130

Everest Group

JANUARY 18, 2024

“Our research clearly documents that most organizations are in what we call ‘Wave 1’ or the pilot phase of gen AI adoption; however, in 2024 and 2025 we fully expect more organizations to advance to the ‘Wave 2’ phase of production-grade deployments. is a WBENC-certified woman-owned business.

Research 162

Research Government Retail Healthcare 162

Everest Group

AUGUST 29, 2023

According to Everest Group, an enterprise shift from mere awareness of cyber threats to actively working toward resilience has the potential to redefine the future of cybersecurity services. Everest Group issues this call to action in its recently published “State of the Market Report” on cybersecurity services.

Cybersecurity 130

Cybersecurity Research Marketing Information Technology 130

Groove Technology

OCTOBER 1, 2024

Function-Based Outsourcing Types Function-based outsourcing categorizes services based on the specific business functions they support. Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to external service providers.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Everest Group

MARCH 6, 2025

The demand for Payments Business Process Services (BPS) continues to surge as enterprises navigate intensifying cost pressures, growing compliance complexities, and shifting customer expectations. Stay tuned for the upcoming launch of our inaugural Payments Operations Services PEAK Assessment 2025 , set to release next quarter.

Banking 130

Banking Out-Tasking Healthcare Retail 130

Perficient Digital Transformation

MARCH 30, 2023

The computing and storage of cloud data occur in a data center, rather than on a locally sourced device. For these reasons, Gartner predicts that by 2025, 85% of enterprises will have a cloud-first principle. Given their unique vulnerabilities, what do financial services institutions need to consider when migrating to the cloud?

Banking 115

Banking Automation Regulations Sourcing 115

Everest Group

DECEMBER 2, 2021

While not new concepts to the services industry, the COVID-19 pandemic has increased the number of boardroom discussions on diverse hiring practices, especially with the ongoing talent shortage. Having a diverse workforce can provide numerous benefits, making it the way forward for the Business Process Services (BPS) industry.

Impact Sourcing 130

Impact Sourcing BPO Sourcing Business Process Outsourcing 130

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

NoonDalton

DECEMBER 2, 2024

The landscape of Human Resource Outsourcing (HRO) is transforming rapidly as businesses prepare for the challenges and opportunities of 2025. From leveraging advanced technology to promoting inclusivity and sustainability, the trends shaping HRO in 2025 are focused on enabling businesses to thrive in an ever-changing environment.

Management 52

Management Robotics Process Automation Human Resources Administrative 52

Everest Group

FEBRUARY 21, 2023

Enterprises are discovering that Employer of Record (EOR) arrangements can ease the burden of international expansion; accordingly, the EOR market swelled 170% in 2020 and 120% in 2022 and is expected to continue to grow at a compound annual growth rate of 40-50% through 2025 according to Everest Group.

Global Hiring 130

Global Hiring Administrative Payroll Regulations 130

Mattsen Kumar

AUGUST 6, 2024

8 Amazing Workforce Management Trends You Must Know Source: The Business Blocks The statistics clearly show a significant boost in the usage and growth of WFM software solutions. Companies invest in reliable hardware such as laptops and monitors, software like VPNs, collaboration tools, and customized services. Source ) 2.

Management 98

Management Sourcing Software Labor Costs 98

Premier BPO

AUGUST 17, 2021

Ironically, the global pandemic has shown a dramatic example of why Pakistan is a source of superior providers of outsourcing capabilities and processes which many Fortune 500, Inc. IT products and services exports to over 120+ countries – MOIT. The Government offers zero income tax on IT exports till June 2025.

Offshoring 246

Offshoring BPO Outsourcing Government 246

Groove Technology

OCTOBER 1, 2024

Conversely, outsourcing provides diverse pricing models, allowing organizations to engage services based on demand and project requirements. Faster Time-to-Market: Collaboration with external partners can accelerate development cycles, enabling quicker launches of products and services.

Software 130

Software Reduced Costs Outsourcing Infrastructure Costs 130

31 West

JANUARY 31, 2023

It has a proven track record for generating leads, predicting business trends, or providing insights that lead to better IT help desk services. By 2025, these numbers are estimated to grow to 181 zettabytes. Understanding Data Discovery Data discovery is the collection and analysis of data from different sources.

Risk Management 130

Risk Management Risk Management Sourcing Regulations 130

Groove Technology

JANUARY 15, 2025

2025 will see the emergence of 13 groundbreaking AI tools for Java developers. According to Gartner research, by 2025, more than 75% of enterprises will move from the testing phase to deploying AI in production. Recommendation Engines : AI-powered recommendation systems analyze user behavior to suggest products, services, or content.

Automation 130

Automation Analytics Software E-Commerce 130

Automation Anywhere

FEBRUARY 17, 2021

According to Everest Group, a global consulting and research firm focused on strategic IT, business services, engineering services, and sourcing, the market for cloud-based application modernization will grow between 19 to 21% by 2022. What should you look for when evaluating RPA-as-a-Service providers and their technology?

Robotics Process Automation 98

Robotics Process Automation Flexibility Automation Regulations 98

Amzur

JANUARY 5, 2022

By 2025, there will likely be more than 27 billion IoT connections. Rather than transmitting all data gathered from devices, edge computing technology avoids last-mile latency problems by allowing you to process data locally at the source. Brings computation closer to the network edge where the data is gathered at the source.

Right-Sizing 97

Right-Sizing Sourcing Analytics Software 97

Amzur

DECEMBER 9, 2021

According to Gartner , global spending on cloud services is expected to reach over $482 billion in 2022, up from $313 billion in 2020. Additionally, cloud service providers strive to build better future enterprises by infusing modern technologies. In this model, you can scale up or down cloud services as per your business needs.

Flexibility 105

Flexibility Sourcing Manufacturing Efficiency 105

IBM Services

OCTOBER 4, 2023

A report from Gartner ® predicted that by 2025, more than 50% of enterprises will use GraphQL in production, up from less than 10% in 2021. GraphQL is often implemented as a gateway or middleware for different data sources, which means that the API performance and security depend on these downstream sources.

Sourcing 82

Sourcing Flexibility Software Management 82

Avasant

AUGUST 26, 2022

The IDB’s Vision 2025 to accelerate recovery in the region prioritizes inclusive development and digital transformation, and this program has certainly delivered in this regard.”. About Avasant Digital Skills Training.

Advisory 98

Advisory Banking Jobbing Government 98

IBM Services

APRIL 10, 2024

IDC estimates that 750 million cloud native will be built by 2025. By 2026, approximately 80% of software engineering organizations will establish platform teams as internal providers of reusable services, components and tools for application delivery. It is a lightweight, fast Java runtime.

Software 94

Software Efficiency Flexibility Insurance 94

Amzur

SEPTEMBER 23, 2021

trillion by 2025, many digital transformation initiatives will fail — up to 84% according to Forbes. Your tech stack should foster unification between sales and marketing teams, driving results with all the tools, services, and analytics needed to execute larger organizational strategies. Source: Forbes ]. No worries.

Analytics 98

Analytics Design Sales Efficiency 98

IBM Services

MAY 12, 2023

Its aggressive sustainability goals included achieving net zero emissions by 2050, making all packaging reusable or recyclable by 2025 and investing more than USD 3 billion globally over several years to drive momentum. Currently, data centers are a significant source of organizations’ energy usage and carbon emissions.

Right-Sizing 78

Right-Sizing Managed Services Design Accounting 78