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Costs One of the primary drivers for outsourcing is cost savings. A study by Accelerance found that companies can save up to 40-70% on development costs by outsourcing to countries with lower laborcosts. However, it's crucial to consider hidden costs such as communication overheads and potential quality issues.
Consequently, this rise in laborcosts is often passed onto the consumer via price hikes. Overall, Germany’s tech sector is projected to hit a valuation of USD 133 billion by 2026. Yet, to make this ambition a reality, Germany will need more tech workers than ever.
By 2026, conversational artificial intelligence deployments within contact centers will reduce agent laborcosts by $80 billion. Regulatory Compliance: Ensuring that all customer interactions and transactions comply with financial services regulations, reducing the risk of non-compliance penalties.
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