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Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and SharedServices 2019-2023 Report. Spending on business process outsourcing (BPO) is anticipated to reach US$212 billion in 2023, up by 19% from 2019.
The next normal in business sees shared-services morphing into global business services (GBS) – but whatever the level of operations – these organizations share the same concerns. Automation has become a key focus for GBS, with research showing that by 2030 it will likely affect 60% of all jobs.
Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and SharedServices 2019-2023 Report. Spending on business process outsourcing (BPO) is anticipated to reach US$212 billion in 2023, up by 19% from 2019.
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