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In fact, research shows that nearly all in-branch roles will decline over the next decade, and by 2030, the average branch size is expected to shrink from six full-time equivalents to four. And as it turns out – many of those pivots are here to stay.
The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. By leveraging global talent, you can assemble the right team to support your business needs, regardless of geographical location. One popular tactic is outsourcing to other countries to make operations more efficient.
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