article thumbnail

Cost-Efficient Customer Service: Quality without the Price

Simplr

[ Updated: June 5, 202 3] Training and onboarding of customer service staff can be costly and time-consuming. Can you reduce customer service costs without sacrificing the quality of your customer’s experience? See how Simplr is helping enterprise brands increase revenue through customer engagement.

article thumbnail

Questions to Ask When Evaluating a Generative AI (LLM) Chatbot Provider

Simplr

As businesses navigate the ever-changing world of customer service, the use of ChatGPT , generative AI, and large language models (LLMs) is becoming increasingly important. Especially in customer service. At Simplr, we believe that 90% of customer service interactions will be automated by 2033.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Retention Equation: UK Telecom Industry Insights

Mattsen Kumar

The UK government plans to provide 5G signal to most of the population by 2027, 15 million additional premises connected to full fibre by 2025, and total fibre coverage across the country by 2033. Proactive Customer Service : Timely resolution and proactive communication can prevent customer dissatisfaction.

article thumbnail

The Retention Equation: UK Telecom Industry Insights

Mattsen Kumar

The UK government plans to provide 5G signal to most of the population by 2027, 15 million additional premises connected to full fibre by 2025, and total fibre coverage across the country by 2033. Proactive Customer Service : Timely resolution and proactive communication can prevent customer dissatisfaction.

article thumbnail

The Retention Equation: Insights from the UK Telecom Sector

Mattsen Kumar

The UK government plans to provide 5G signal to most of the population by 2027, 15 million additional premises connected to full fibre by 2025, and total fibre coverage across the country by 2033. Proactive Customer Service : Timely resolution and proactive communication can prevent customer dissatisfaction.