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The Retention Equation: UK Telecom Industry Insights

Mattsen Kumar

Source Loyal customers provide a steady revenue stream, are more certain to buy additional products or services, and can become brand advocates, bringing in new customers through positive word-of-mouth. Regarding about word-of-mouth promotion, 60% of loyal customers share their favorite brand with friends and family.

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The Retention Equation: UK Telecom Industry Insights

Mattsen Kumar

Source Loyal customers provide a steady revenue stream, are more certain to buy additional products or services, and can become brand advocates, bringing in new customers through positive word-of-mouth. Regarding about word-of-mouth promotion, 60% of loyal customers share their favorite brand with friends and family.

article thumbnail

The Retention Equation: Insights from the UK Telecom Sector

Mattsen Kumar

Source Loyal customers provide a steady revenue stream, are more certain to buy additional products or services, and can become brand advocates, bringing in new customers through positive word-of-mouth. Regarding about word-of-mouth promotion, 60% of loyal customers share their favorite brand with friends and family.