Cost-Efficient Customer Service: Quality without the Price
Simplr
JUNE 5, 2023
Outsourcing to offshore call centers ensured cheap labor on a global scale. The Work Institute predicted that in 2020, 47 million people, or 1 in 3 workers, would voluntarily quit their jobs. In fact, here at Simplr, we believe that 90% of customer service interactions will be automated by 2033. The worst part? today is $15,000.
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