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[ Updated: June 5, 202 3] Training and onboarding of customer service staff can be costly and time-consuming. As more businesses look to cut costs wherever possible, especially within CX, it presents challenging questions for management: Is outsourcing to a legacy call center sustainable anymore? Is customer service a cost center?
The strategy, in this case, is the outsourcing of B2B collections. Debt collection agencies have come onto the scene for businesses seeking professional services collecting overdue payments. Debt collection agencies have come onto the scene for businesses seeking professional services collecting overdue payments.
According to a report from Future Market Insights (link resides outside ibm.com), the global private cloud services market is forecast to grow to USD 405.30 billion by 2033, up from USD 92.64 In a public cloud , a third-party service provides computing resources (e.g., billion in 2023. What is a private cloud?
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