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billion by 2034, a dramatic leap from $5.2 This also expands service capabilities. Research indicates that 60 percent of consumers would pay more for premium customer service, highlighting the value of these enhanced capabilities. If employees fear job losses, they will be less inclined to engage with companies using AI agents.
Evolving MRO strategies: Key trends, investments, and challenges Maintenance, Repair, and Overhaul (MRO) operations are the backbone of aviation, ensuring aircraft remain airworthy, safe, and available for service. MRO is often associated with heavy maintenance cycles, which require aircraft to be taken out of service for months at a time.
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