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And now, perhaps more than ever, the design and application of tech products and services is a strategic topic for governments globally. Thus, GovTech is not just about digitizing processes to make public service delivery more efficient and to improve the citizen experience it is a central catalyst in redefining government for the future.
billion by 2034, a dramatic leap from $5.2 The impact is already evident: according to the Capgemini Research Institute , 31 percent of organizations using generative AI see faster response times, and 58 percent anticipate further improvements. This also expands service capabilities. billion last year.
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