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Role of AI in Revolutionizing Customer Experience in the Utility Sector

Mattsen Kumar

IBM’s global study results demonstrate that 74% of Energy & Utility companies surveyed have implemented or are analyzing using AI in their operations. The promise of AI goes far beyond mere automation; it’s about creating a more dynamic, responsive, and personalized customer experience.

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The different types of renewable energy 

IBM Services

offshore wind energy production by 2035 using large-scale floating turbines that can be placed in deeper water. Together, nuclear power and hydropower provide three quarters of the world’s low-carbon energy, but due to safety concerns and operating costs, nuclear power generation is being reduced in advanced economies.

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The Sustainability Standoff: Industry Players, Regulators, and the Carbon Question of AI | Blog

Everest Group

The unseen cost of intelligence: Generative AIs (gen AIs) growing environmental footprint Gen AI is rewriting the rules of innovation, pushing the boundaries of what machines can create, automate, and enhance. gigatons of CO emissions annually by 2035. But today, the numbers are impossible to ignore.