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Role of AI in Revolutionizing Customer Experience in the Utility Sector

Mattsen Kumar

According to Market research by the Institute of Customer Service data on UK utility companies, in January 2024, the Customer Satisfaction Index scored the Utilities sector at 69.5 According to PwC AI-driven predictive maintenance can reduce operational costs by up to 30%. out of 100.

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The different types of renewable energy 

IBM Services

offshore wind energy production by 2035 using large-scale floating turbines that can be placed in deeper water. Several tidal power technologies are currently being researched and developed including: Tidal barrage : Dams with turbines are placed at the entrance to bays or estuaries so that when water is released through it generates power.