2035, Service and Streamline Operations

Role of AI in Revolutionizing Customer Experience in the Utility Sector

Mattsen Kumar

OCTOBER 1, 2024

This transformation is not just about keeping up with technological trends; it’s about fundamentally reshaping how utilities interact with their customers and deliver services. IBM’s global study results demonstrate that 74% of Energy & Utility companies surveyed have implemented or are analyzing using AI in their operations.

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However, more organizations are moving away from traditional processes, embracing online platforms to streamline operations, expand their reach, and deliver better customer experiences. And dont forget your teamsales, support, and marketing must be aligned to provide consistent messaging and service across channels.

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Role of AI in Revolutionizing Customer Experience in the Utility Sector

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