article thumbnail

Role of AI in Revolutionizing Customer Experience in the Utility Sector

Mattsen Kumar

AI-powered energy management systems have the potential to achieve a 20% growth in energy efficiency by the year 2035. AI systems streamline billing processes, ensuring accuracy and transparency. According to report by KPMG personalized communication based on AI insights can improve customer satisfaction scores by up to 20%.

article thumbnail

Four B2B E-Commerce Trends for 2025

Perficient Digital Transformation

However, more organizations are moving away from traditional processes, embracing online platforms to streamline operations, expand their reach, and deliver better customer experiences. billion by 2035 ( Modern Diplomacy ). Its a segment of business that is often slow to change and adopt new practices. trillion in 2025 to $60.49