Everest Group

OCTOBER 26, 2023

Read on for insights from our analyst team, who attended and presented at these pivotal gatherings that fostered collaboration and dialogue with the international community to advance sustainability efforts. Together, we are embarking on a collaborative mission to enhance lives through impact sourcing.

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

Capgemini

SEPTEMBER 4, 2024

Rising consumer demand : Consumers are increasingly prioritizing eco-friendly products and services. This innovation is driven by a collaborative ecosystem of technology providers, startups, NGOs, and academia. The European Green Deal, aiming to make Europe the first climate-neutral continent by 2050, exemplifies these efforts.

Operational Costs 52

Operational Costs Regulations Research Reduced Costs 52

IBM Services

APRIL 18, 2024

A world where computer minds pilot self-driving cars, delve into complex scientific research, provide personalized customer service and even explore the unknown. On a smaller scale, some organizations are reallocating gen AI budgets towards headcount savings, particularly in customer service.

Research 93

Research Out-Tasking Manufacturing Customer Service 93

Infosys Consulting

AUGUST 22, 2023

Setting the stage for the conversation is the fact that: Energy Information Administration (EIA) projects there will be a demand for 50% more energy by 2050 based on today’s forecast. Diverse candidates are also too often lost to other industries, as oil field services historically has been more male dominated.

Co-Sourcing 52

Co-Sourcing Government Sourcing Engineering 52

Capgemini

MARCH 16, 2023

driving change: inclusion as a key esg agenda Sreeram Yegappan 16 Mar 2023 Facebook Twitter Linkedin ESG transformation is the current buzzword across all industries, and Financial Services (FS) play a bigger role than most in building this sustainable future. However, FS still lags on the ‘S’ of ESG!

Banking 52

Banking Accounting Finance Risk Management 52

Zinnov

JANUARY 7, 2022

At present, the goal is to take strategic leaps to achieve Net Zero by 2050. Experimenting with new remote/ hybrid models and incorporating innovative technological advances has become a critical focus to ensure a secure and collaborative work environment, rethinking conventional engagement models.

E-Commerce 52

E-Commerce Manufacturing Pharmaceuticals Cybersecurity 52

31 West

DECEMBER 15, 2024

AI is changing how call center services operate by analyzing calls to detect trends. They can be inbound, accepting customer inquests at different stages of the purchase and service cycle, or outbound conducting sales-related outreach, also known as telemarketing. Curious to pick an assistant that will make a difference?

Call Center 100

Call Center Analytics Out-Tasking Automation 100