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Top Emerging Customer Experience Trends in the Gulf Region

Raya Contact Center

A growing diverse workforce, technological advancements, and the need for cost efficiencies, also position other upcoming North African countries such as Rwanda and Ghana as attractive delivery locations for CX services. These locations also offer an opportunity to meet impact sourcing goals.

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Top 2025 Customer Experience Trends: A Focus on The Gulf RegionĀ 

Everest Group

A growing diverse workforce, technological advancements, and the need for cost efficiencies, also position other upcoming North African countries such as Rwanda and Ghana as attractive delivery locations for CX services. These locations also offer an opportunity to meet impact sourcing goals.