Everest Group

SEPTEMBER 14, 2023

Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries. Accounting for 40% of the country’s contact center jobs, as per BPESA, Johannesburg ensures abundant resources for efficient outsourcing operations.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

MAY 11, 2023

Furthermore, it is important to note that healthcare provider businesses face a considerable amount of exposure to labor costs. This is especially true for more labor-intensive provider businesses like home health, personal care services, and hospice, where labor can account for more than 50% of costs.

Healthcare 130

Healthcare Analytics Outsourcing Insurance 130

Ivemsa

APRIL 14, 2023

Since 2020, a rising number of companies have begun to diversify their portfolios or completely move their outsourced operations from China to Mexico. and other foreign manufacturers to operate in a more cost-effective way. Read more: What Are 2023 Skilled Labor Costs for Manufacturing in Mexico?

Nearshoring 52

Nearshoring Manufacturing Labor Costs Outsourcing Operations 52