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These are often the contact types that are bogging down the customer care queues or back-office workflows, creating process bottlenecks and lower rates of first contact resolution. For financial service providers, this can range from basic account management to general service inquiries, loan processing support, and payment solutions.
These are often the contact types that are bogging down the customer care queues or back-office workflows, creating process bottlenecks and lower rates of first contact resolution. For financial service providers, this can range from basic account management to general service inquiries, loan processing support, and payment solutions.
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