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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

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Healthcare Cloud-based Core Administration Platforms PEAK Matrix® Assessment

Everest Group

Healthcare Cloud-based Core Administration Platforms PEAK Matrix® Assessment Health plans and payer organizations rely on core administration platforms as the foundation of their operations. The report also outlines the strengths and limitations of each provider.

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AI-Powered Healthcare: Boosting Patient Experience and Efficiency

Premier BPO

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

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Reducing administrative burden in the healthcare industry with AI and interoperability

IBM Services

This means large amounts of data being produced, stored, and exchanged every second, which is also subject of inefficiencies and gaps in its access between patients, providers, and payers given the inconsistencies in how healthcare data interoperability standards are implemented. Why is data interoperability an imperative?

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The Recessionary Conundrum: What Lies Ahead for Healthcare Payers?

Everest Group

Let’s take a look at the healthcare trends influencing decision-making by payers, the markets most likely to be affected, and the actions payers can take with the uncertain outlook. The healthcare industry historically has weathered economic collapses better than core industries that are generally more severely impacted.

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BigTechs’ Play in Generative AI in Healthcare | Blog

Everest Group

The healthcare sector is increasingly interested in harnessing generative AI capabilities to drive operational and cost efficiencies. Leading technology players are heavily investing in this space and partnering with healthcare enterprises to take advantage of its potential. Let’s explore this further.

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The Growth of Software Bots in Healthcare

Automation Anywhere

In the face of post-pandemic recovery, healthcare organizations need to clear a significant backlog of care and paperwork and do so within tight financial constraints. A growing number of healthcare organizations are augmenting staff with "fourth workers" to deliver effective service transformation. Consider another hospital.