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5 Trends to Look Out for in the Banking Business

Redial

Redial understands the importance of digital transformation and helps banks identify and implement the right technologies to enhance customer experiences though nearshore and offshore contact services. Is not enough to have a mobile app, customers want fast, on the clock service to move their money, payments, everything!

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On the Cusp or Not: Six Front Office BPO Locations to Watch

Future of Sourcing

In fact, while these five markets have done an excellent job in pioneering the offshoring business model, there are also many locations that are acting iconoclastically, by forging their own path in global front-office Business Process Outsourcing (BPO). Egyptian BPO 2.0 is a reality. But t he work needs to begin now.

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Outsourcing in the Middle East: Shifting from Resistance to Opportunity | Blog

Everest Group

These frameworks reflect a broader push towards formalizing outsourcing while maintaining strong regulatory safeguards. The creation of the Dubai Outsourcing City has attracted several providers to set up an outsourcing base in the region, offering integrated support centers, call centers, data centers and warehouses.