VXI

MARCH 2, 2023

For this reason, customer support outsourcing has become one of the most sought-after services for enhancing market value. It’s why many BPO partners offer experience design, journey mapping, and process re-engineering solutions to help IT leaders and technology vendors co-create digital solutions.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

For this reason, customer support outsourcing has become one of the most sought-after services for enhancing market value. It’s why many BPO partners offer experience design, journey mapping, and process re-engineering solutions to help IT leaders and technology vendors co-create digital solutions.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Infosys Consulting

SEPTEMBER 11, 2023

co-authored by Joerg Veidt, Vinayak Bhardwaj and Jennifer Chung. This can lead to more customer support calls, lower customer satisfaction and higher personnel unsatisfaction. This could be expanded into an internal open-sourcing of code. Our recommendations help teams to mitigate the risks.

Management 52

Management Co-Sourcing Software Design 52