Advisory, Contact Center Outsourcing and Customer Service

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Advisory

Contact Center Outsourcing

Customer Service

Flat Customer Care Budget? Outsourcing May Be the Answer

Blue Ocean

JUNE 10, 2021

Today we look at how this last consideration applies to the way companies are investing in customer care. We took a deep look at recent data published by Ryan Strategic Advisory , surveying more than 600 contact center decision-makers. What’s the Outlook for Contact Center Budgets?

Outsourcing

Outsourcing Contact Center Outsourcing Advisory Cybersecurity

The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

Blue Ocean

JUNE 17, 2021

It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. The newest publication from the Ryan Strategic Advisory reports on these challenges, which we explore below. But doing it all in-house also comes with its challenges.

Outsourcing

Outsourcing Out-Tasking Advisory Nearshoring

Global Sourcing Brief

Flat Customer Care Budget? Outsourcing May Be the Answer

The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

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