Avasant

NOVEMBER 23, 2020

Today most CRM suite vendors are offering modular sales, customer service, and marketing functions, enabling organizations to pick solutions that are best tailored to meet their needs. They are also expanding their offerings with plug-and-play apps, which enables enterprises to customize and extend the functionality of CRM suites.

Advisory 52

Advisory Automation Government Sales 52

Perficient Digital Transformation

MARCH 31, 2023

We will be expanding these previews to customers more broadly in the coming months and will share more on new controls for IT admins so that they can plan with confidence to enable Copilot across their organizations…We will share more about pricing and details in the coming months Copilot for Sales – Copilot for Viva Sales is available now.

Supply Chain Management 69

Supply Chain Management Collaborations Sales Design 69

Anexa

MAY 24, 2023

Organizations need to adopt a holistic approach that combines multiple listening methods, such as social media monitoring, online sentiment analysis, focus groups, and customer advisory boards. This comprehensive approach allows companies to gain a more nuanced understanding of their customers’ needs and preferences.

BPO 52

BPO Advisory Customer Service Analytics 52

VXI

MARCH 17, 2023

It’s a subject Roku’s Director of Customer Care, Commerce, Mark McKercher, and VXI’s VP of CX Advisory Services, Cheryll Aganda, recently touched on during their speaking engagement at the 2023 Customer Response Summit in Austin, Texas. How do you continue to improve and evolve it with limited resources?

Advisory 52

Advisory Outsourcing Design Business Process Outsourcing 52

Avasant

MARCH 18, 2021

Manufacturing, retail and CPG, and telecom will lead this new operating model in areas such as shop-floor automation, process automation, and delivery through robotics and drones, customer service enabled by virtual assistants, and lights-out manufacturing.

Advisory 52

Advisory Manufacturing Retail Cybersecurity 52

VXI

FEBRUARY 13, 2023

Marketing can help customer service teams become more proactive and targeted in their engagement strategies while maintaining a consistent brand voice. The key is that both sides become intimately acquainted with the other, working as one unified team to gain a better understanding of their customer.

Service 52

Service Advisory Collaborations Marketing 52

VXI

FEBRUARY 13, 2023

Marketing can help customer service teams become more proactive and targeted in their engagement strategies while maintaining a consistent brand voice. The key is that both sides become intimately acquainted with the other, working as one unified team to gain a better understanding of their customer.

Service 52

Service Advisory Collaborations Marketing 52

Infosys Consulting

JULY 16, 2021

As service providers look beyond right sourcing to drive efficiencies, meet ever-changing customer preferences and manage COVID-19 driven remote work related challenges, they often turn to cloud-based Contact Center as a Service (CCaaS) that offer reliability, scalability and flexibility in supporting omni-channel requirements.

Finance 52

Finance Call Center Out-Tasking Banking 52

Avasant

JULY 13, 2021

The social component of the training provided students with skills for communication, sales and marketing, customer service, and leaderships critical to prosper in any industry. Our seasoned professionals have an average of 20 years of industry-honed expertise, having conducted 1,000-plus engagements in more than 50 countries.

Advisory 40

Advisory Jobbing Design Banking 40

IBM Services

APRIL 25, 2024

Benefits: Improved efficiency Reduced cost Enhanced transparency Customer relationship management (CRM) BPR is a pivotal strategy for organizations that want to overhaul their customer relationship management (CRM) processes. As a result of this transformation, FOA is projected to double their customer base in just three years.

Supply Chain Management 59

Supply Chain Management Finance Human Resources Robotics Process Automation 59

VXI

MARCH 2, 2023

To source in today’s competitive labor market, companies are having to stretch their operating budgets, spending more on recruitment, compensation, and training to overcome staffing and skill shortages – with no end in sight. Access to larger talent pools and specialized skillsets Even before the pandemic and the Great Resignation, U.S.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

To source in today’s competitive labor market, companies are having to stretch their operating budgets, spending more on recruitment, compensation, and training to overcome staffing and skill shortages – with no end in sight. Access to larger talent pools and specialized skillsets Even before the pandemic and the Great Resignation, U.S.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Magellan Solutions

AUGUST 19, 2021

Banks will further deploy AI to leverage big data and offer customers personalized services. Upon fetching data from multiple sources, AI can analyze customer profiles, web data, and past interactions to provide product recommendations and other personalized suggestions. Fintech as a service (FaaS) platforms emerge.

Banking 52

Banking Retail BPO Finance 52

Everest Group

NOVEMBER 21, 2024

The early adoption pattern of agentic AI reflects a strong preference for horizontal use cases (Exhibit 1) with functions such as sales & marketing , customer support and HR leading the pack, though the industry-specific processes are also expected to pick up soon. Reach out to discuss this topic in depth.

Right-Sizing 130

Right-Sizing Robotics Process Automation Supply Chain Management Automation 130

Amzur

JANUARY 28, 2025

In an era where retail innovation moves at lightning speed, customer expectations have reached unprecedented levels. According to a recent report, 73% of consumers expect businesses to understand their unique needs [ source ]. Contact our experts today and lead the way in customer-first innovation.

Retail 94

Retail Inventory Management Analytics Sales 94

Groove Technology

DECEMBER 16, 2024

Exceptional Support: Known for its responsive and reliable customer service. Ionic An open-source framework, Ionic enables the development of hybrid apps that combine the best of web and native platforms. Adobe PhoneGap Adobe PhoneGap is an open-source platform designed to simplify cross-platform mobile app development.

E-Commerce 100

E-Commerce Analytics Flexibility Design 100

Planergy Software

DECEMBER 16, 2024

How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. Natural language processing (NLP) is machine learning that can be used in customer service throughout the financial sector. How to gain visibility and control of your indirect spend.

Finance 52

Finance Automation Management Reduced Costs 52

Capgemini

JANUARY 9, 2025

Analyzing customer feedback Centralizing feedback data from channels like call centers, emails, social media, and customer service improves data integrity, ensures easier tracking, management, and analysis of customer sentiments, and enables more accurate and holistic insights.

Insurance 52

Insurance Advisory Call Center Efficiency 52