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Initially, GCCs were primarily established for cost arbitrage, overseeing basic support functions such as IT services , back-office operations, and customersupport. The expanding role of GCCs The role of GCCs within enterprises has evolved significantly.
In addition, you want an automated resource management and industry specific functions such as sales and customersupport at the core of operations. The image below shows what’s included within RISE at a high level. To help you achieve no-touch and low-touch operations model.
The early adoption pattern of agentic AI reflects a strong preference for horizontal use cases (Exhibit 1) with functions such as sales & marketing , customersupport and HR leading the pack, though the industry-specific processes are also expected to pick up soon. Reach out to discuss this topic in depth.
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