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The Evolution and Growth of Global Capability Centers (GCCs) and the Critical Role of Providers | Blog

Everest Group

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. Initially, GCCs were primarily established for cost arbitrage, overseeing basic support functions such as IT services , back-office operations, and customer support.

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The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

Blue Ocean

It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. The newest publication from the Ryan Strategic Advisory reports on these challenges, which we explore below. But doing it all in-house also comes with its challenges.

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Most Sought-After Outsourcing Destinations in Asia

Magellan Solutions

There are things you need to know when outsourcing to these two offshore destinations. India is a country with a deeply rich culture and extraordinary customs and traditions. It was confirmed by Thomson Investment Advisory Firm. The rivals in the industry have been competing for the number one spot for decades.