Redial

MARCH 24, 2021

Of late, there have been rumblings that Mexico may have had its day, and that other CX destinations in the American nearshore are ramping up to take its place. International companies look to Mexico as their go-to in the nearshore because CX is done to a high-quality standard. That is a hallmark of Mexican outsourcing.

Nearshoring 130

Nearshoring BPO Advisory Offshoring 130

Intelligent Sourcing

DECEMBER 6, 2022

Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document encapsulates the soundings of country managers in 17 different offshore and nearshore delivery points.

Offshoring 95

Offshoring BPO Advisory Nearshoring 95

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Zinnov

NOVEMBER 9, 2021

To facilitate this growing demand, offshoring and outsourcing have become major business buzzwords. In this article, we will be comparing the basics of offshoring and outsourcing, finding their strengths, weaknesses, and discussing global destinations that provide exponential value. What is Offshoring? What is Offshoring?

Offshoring 52

Offshoring Outsourcing Out-Tasking Co-Sourcing 52

Redial

JULY 13, 2023

Redial understands the importance of digital transformation and helps banks identify and implement the right technologies to enhance customer experiences though nearshore and offshore contact services. Is not enough to have a mobile app, customers want fast, on the clock service to move their money, payments, everything!

Banking 100

Banking Cybersecurity Advisory Nearshoring 100

Future of Sourcing

JUNE 12, 2018

Upstart locations driving offshore competition. The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. Egyptian BPO 2.0 is a reality.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Blue Ocean

JUNE 17, 2021

The newest publication from the Ryan Strategic Advisory reports on these challenges, which we explore below. One interesting highlight of the past year was the ability of onshore and nearshore providers to maintain contact center readiness versus offshore providers. But doing it all in-house also comes with its challenges.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59