31 West

OCTOBER 2, 2023

Introduction In the fast-paced world of logistics, the efficiency of IT systems is paramount. Inadequate Reporting : The company lacked comprehensive reporting and analytics to identify trends, monitor help desk performance, and make informed decisions. This reduced the volume of incoming tickets for routine issues.

Service 130

Service Supply Chain Management Analytics Software 130

Groove Technology

SEPTEMBER 5, 2021

Through this article, let’s find out what will be the prerequisites in identifying a great app on the market today. Putting the most frequently used items at the top of the page not only helps maximize application efficiency but also creates a sense of friendliness and builds customer loyalty. What is a mobile app?

Out-Tasking 246

Out-Tasking Design Banking Marketing 246

31 West

AUGUST 24, 2024

This article explores how businesses can leverage Customer Relationship Management (CRM) systems to turn customer complaints into catalysts for positive change and business growth. Easy access : Customer service representatives can quickly retrieve relevant information when handling complaints, leading to more efficient resolution.

Analytics 130

Analytics Customer Service Management Automation 130

The Scalers

NOVEMBER 20, 2024

Then, this article is for you. To maximise efficiency, businesses that leverage offshoring set up a new office in the country of their choice. Check out our article on the key differences between offshoring, outsourcing, nearshoring and onshoring for an in-depth analysis of the topic. Is offshore software development ethical?

Offshoring 82

Offshoring Software Engineering Nearshoring 82

31 West

JULY 19, 2024

and enables agents to resolve issues fast and efficiently. The platform empowers businesses to create various types of online communities (forums, partner portals, FAQ sections, help articles, and more) where customers can connect with brands, ask questions, share their experiences, and find answers to their queries on their own.

Service 130

Service Customer Service Sales Out-Tasking 130

Transperfect

JUNE 30, 2021

In this article, we’ll discuss how a multi-matter repository can increase e-discovery efficiency in three ways: Reduce the administrative burdens that fall on corporate IT and forensics teams by repurposing ESI collections. Your data can be further filtered by keyword, concept, or other pre-review analytics.

Efficiency 82

Efficiency Administrative Government Analytics 82

31 West

MAY 4, 2024

Analytics Cloud : This AI-powered product allows you to gather insights into your business operations. Reporting and Analytics : The free reporting tool provides sufficient data about your key business metrics. Zoho’s core functionality is its data and analytics. Custom reports are available for paid plans.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Future of Sourcing

MARCH 20, 2023

In an exclusive article Siddharth Poddar - Practice Head, Procurement Insights at Polestar Solutions shares his insights into the need for procurement analytics maturity model, key steps to assess and improve procurement analytics maturity and how to build a sustainable procurement analytics program.

Analytics 59

Analytics Sourcing Collaborations Out-Tasking 59

Groove Technology

OCTOBER 18, 2021

Let this article walk you through a closer picture of what you need to know about Extended Enterprise LMS. Providing valuable analysis: Companies that use LMS to conduct their training get the benefit of built-in course analytics. Reporting and analytics have emerged as a must-have feature for any top LMS.

E-Commerce 200

E-Commerce Flexibility Analytics Right-Sizing 200

Groove Technology

DECEMBER 16, 2024

Furthermore, the article delves into emerging trends in agile software outsourcing, including automation, distributed teams, and hybrid outsourcing models. Cost Efficiency One of the most compelling reasons for outsourcing agile software development is the significant cost savings it offers.

Software 100

Software Outsourcing Collaborations Flexibility 100

31 West

APRIL 16, 2024

You can create articles, guides, FAQs, and other self-service tools that enable your customers to find answers to the basic questions on their own. Use HubSpot analytics to track the most commonly asked questions and turn these tickets into help articles. You can optimize these help articles for SEO to improve your SERP ranking.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

Capgemini

MARCH 14, 2023

EVERYDAY AI: NEXT-GENERATION SELF-SERVICE ANALYTICS Bridget Shea 15th March 2023 Facebook Twitter Linkedin Organizations have been using the term “self-service analytics” for nearly a decade now, but for many companies, it’s not a source of value generation. or “How did my marketing campaign perform?”). But it’s more than that.

Analytics 52

Analytics Service Supply Chain Management Government 52

31 West

JULY 22, 2024

Personalization and AI-Driven Support Utilizing AI and data analytics to personalize customer interactions can significantly improve the shopping experience. Automating Customer Service Processes Automation can help handle routine tasks efficiently, freeing up human agents to deal with more complex issues.

E-Commerce 130

E-Commerce Customer Service Service Sales 130

31 West

MAY 22, 2023

The unmatched features of SharePoint help increase the efficiency of business processes through content sharing, recording, and publishing. SharePoint provides a unique platform for businesses of all sizes and types to enhance their efficiency to the highest level.

Collaborations 130

Collaborations Efficiency Automation Management 130

31 West

MARCH 31, 2024

Ticketing System Automation Analytics and Reporting Multi-Channel Support AI-Powered Chatbots Live Chat Integration Capabilities Collaboration Knowledgebase Zendesk Sell 1. Automation For a help desk service provider, automation is the key to efficient services. Zendesk’s reporting and analytics tools help with this.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Hyland

MAY 3, 2022

The 60-second download: Van Vuuren details how organizations can improve efficiency by bringing together previously unrelated technologies to create seamless end-to-end workflows that overcome the usual internal boundaries of business. Read it all: Top Enterprise Content Management Systems for 2022.

Robotics Process Automation 52

Robotics Process Automation Finance Collaborations Cybersecurity 52

31 West

JUNE 1, 2024

Zendesk: A Robust Customer Management Solution One of the most versatile and scalable CRM platforms, Zendesk serves as a cost-efficient and robust customer management portal where you can handle your entire customer base effectively. That’s mainly because of the different range of services that are combined into a single platform.

Sales 130

Sales Customer Service Analytics Software 130

Groove Technology

SEPTEMBER 7, 2021

Through this article, we learn the factors that directly affect the cost of writing a mobile application. Therefore, when you plan your budget, it is important to divide that budget between two main forms of expenditure: the cost to develop an application and the maintenance of the application we already have mentioned in an earlier article.

Design 246

Design Software Research Out-Tasking 246

Amzur

SEPTEMBER 13, 2024

In this article, we’ll dive into the key highlights from SuiteWorld 2024, focusing on the groundbreaking AI innovations introduced at the event. These innovations span diverse areas, each designed to improve efficiency, decision-making, and processes. Detecting unusual spending patterns or fraudulent transactions.

Analytics 98

Analytics Advisory Automation Streamline Operations 98

31 West

MAY 13, 2024

Its excellent integration capabilities with Zoho’s native tools, as well as third-party apps, such as QuickBooks, Mailchimp, and Google Analytics, make it a wonderful choice for businesses already using marketing, accounting, HR management, and other solutions. The best part is the entire marketing workflow can be automated.

Sales 130

Sales Inventory Management Analytics Automation 130

Groove Technology

NOVEMBER 8, 2021

Business analysts evaluate project requirements, user data and analytics and make recommendations to CEOs and business owners. What’s more, you can efficiently handle any changes to project requirements as remote developers add flexibility to the project. They plan, manage, track progress and reduce project risks.

Right-Sizing 230

Right-Sizing Out-Tasking Flexibility Engineering 230

Planergy Software

OCTOBER 4, 2022

Big Data Analytics: What It Is and Why It Is Important. Big Data Business Intelligence (BI) Spend Analytics. IN THIS ARTICLE. What is Big Data Analytics? How Big Data Analytics Works? Big Data Analytics Tools. One solution is to use big data analytics. What is Big Data Analytics? Written by.

Analytics 52

Analytics Out-Tasking Right-Sizing Sourcing 52

Perficient Digital Transformation

FEBRUARY 28, 2023

In the first article in this series, I explained the five components necessary to prevent a Data Lake from Becoming a Data Swamp. This flexibility, combined with the vast variety and amount of data stored, makes data lakes ideal for data experimentation as well as machine learning and advanced analytics applications within an enterprise.

Analytics 110

Analytics Sourcing Engineering Flexibility 110

Influx

JANUARY 19, 2023

No matter the size of your business, you can benefit from operational efficiency in a myriad of ways. Topics of discussion: What is operational efficiency in business? How can small businesses benefit from improved operational efficiency? How can large businesses benefit from improved operational efficiency?

Efficiency 52

Efficiency Sales Reduced Costs Customer Support 52

Groove Technology

JUNE 28, 2023

Whether you're a seasoned developer or just starting out, this article will equip you with the knowledge and skills needed to craft exceptional user interfaces that adapt seamlessly across different devices. This ensures that your app utilizes the available space efficiently and provides a seamless experience for users.

Out-Tasking 130

Out-Tasking Design Analytics Efficiency 130

Magellan Solutions

JUNE 23, 2023

It has helped companies increase their production, efficiency, and cost-effectiveness. Furthermore, AI’s analytics skills provide valuable insights from massive amounts of data. Furthermore, AI’s analytics skills provide valuable insights from massive amounts of data.

Outsourcing 98

Outsourcing Out-Tasking Analytics Outsourcing Operations 98

31 West

OCTOBER 7, 2022

If you’re looking for answers to the same questions, read the article till the end. The ticketing system includes features like assignment rules, notifications, and SLAs to help your team resolve tickets efficiently. The portal can include FAQs, how-to articles, and even videos. But what is help desk software?

Software 130

Software Customer Support Operational Costs Flexibility 130

Perficient Digital Transformation

JANUARY 19, 2022

According to a recent article from McKinsey & Company regarding Covid-19’s effect on consumer thinking about healthcare, “consumers increasingly prefer digital channels across all healthcare-related activities.” The team is very analytically driven and well-equipped to expand their current sites to advanced roadmap activities.” .

Healthcare 116

Healthcare Analytics Design Efficiency 116

Magellan Solutions

AUGUST 18, 2023

Data-Driven Sales Forecasting and Predictive Analytics Businesses can make data-driven decisions thanks to AI-driven sales forecasting and predictive analytics. It boosts sales efficiency and leads to higher conversion rates. The distinguishing feature of Kustome is its AI-driven consumer segmentation and predictive analytics.

Sales 98

Sales Marketing Analytics Automation 98

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. Businesses will be able to leverage AI-powered tools and platforms to improve efficiency, reduce costs, and enhance the overall quality of their IT services. However, analyzing this data requires specialized skills and tools.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. Businesses will be able to leverage AI-powered tools and platforms to improve efficiency, reduce costs, and enhance the overall quality of their IT services. However, analyzing this data requires specialized skills and tools.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. Businesses will be able to leverage AI-powered tools and platforms to improve efficiency, reduce costs, and enhance the overall quality of their IT services. However, analyzing this data requires specialized skills and tools.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Magellan Solutions

JULY 13, 2023

It enables enterprises to improve efficiency, make data-driven decisions, and allocate resources. This article discusses the importance of AI in both outsourcing and business growth. AI in outsourcing can improve efficiency and simplify supply chain processes. It also allows companies to increase efficiency and reduce costs.

Outsourcing 97

Outsourcing Robotics Process Automation Streamline Operations Reduced Costs 97

31 West

JULY 15, 2022

This article discusses the advantages of Microsoft Azure and why businesses should adopt this platform. Azure offers flexible, safe, and performance-efficient cloud storage services. Its fully integrated delivery channel allows businesses to improve efficiency. Artificial Intelligence. Infrastructure Management.

Analytics 130

Analytics Flexibility Outsourcing Service 130

31 West

AUGUST 16, 2022

Users can access FAQs, in-depth product and technical information, blog articles, manuals, and search features via web and mobile pages and apps. An Efficient Employee at This Level Should Have, Broad knowledge of Microsoft operating systems, basic networking principles, and email client requirements.

Software 130

Software Customer Service Outsourcing Engineering 130

inDinero

SEPTEMBER 26, 2023

This article delves into the multifaceted role of a SaaS CFO, exploring their responsibilities, challenges, and contributions to the SaaS industry. Furthermore, they must also develop efficient processes to ensure the company’s long-term success. Their leadership inspires teams to think outside the box and push boundaries.

Finance 98

Finance Risk Management Risk Management Analytics 98

31 West

SEPTEMBER 7, 2022

Data Analytics. These more general kinds of services may include firewall solutions, data backups, reporting and data analytics, and other things. Continue skimming through the article to know more about the advantages of IT helpdesk support and services. Data Analytics. Primary Managed Services. End User Services.

Managed Services 130

Managed Services Management Service Out-Tasking 130