Everest Group

JUNE 26, 2023

The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial models based on risk assessment, increased investment in care management, and a greater emphasis on digital initiatives, particularly automation and analytics.

Healthcare 241

Healthcare Analytics Administrative Marketing 241

Groove Technology

JANUARY 15, 2025

From process automation to code optimization, AI is creating breakthroughs in productivity and quality. These solutions include intelligent programming assistants, advanced machine learning frameworks, and automated testing systems. 2025 will see the emergence of 13 groundbreaking AI tools for Java developers.

Automation 130

Automation Software Analytics E-Commerce 130

Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. Reach out to us to discuss this topic further.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Everest Group

JULY 31, 2024

Automated data collection and aggregation through schema mapping, data normalization, deduplication, and automated Extract, Transform, and Load (ETL) tools ensure consistency across data sources. AI-driven predictive analytics models analyze historical data to identify patterns and predict future customer behaviors.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

MAY 30, 2024

Explore the transformative impact of the latest advancements on customer experience management (CXM) for subscription services and gain valuable insights into the future outlook in this blog. This includes determining the optimal time to introduce premium products or services and suggesting relevant upgrades or add-ons.

Management 147

Management Analytics Outsourcing Customer Support 147

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 130

Sales Analytics Collaborations Marketing 130

Premier BPO

MARCH 6, 2025

Salesforces Agentforce and ServiceNows AI Agent Orchestrator promise to automate workflows and improve decision-making. However, automation alone isnt enoughbusinesses need AI that works collaboratively with human expertise. Data-Driven Personalization AI is shifting from simple automation to using data for predictive insights.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Everest Group

SEPTEMBER 19, 2024

In this blog, we explore how these cutting-edge AI engines are transforming business operations. These AI engines are becoming integral to business operations, automating mundane tasks, providing deep insightsand unifying disparate operational silos. Reach out to discuss this topic in depth.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

NOVEMBER 15, 2022

Top Robotic Process Automation (RPA) – Technology Providers The post-pandemic era is repeatedly stress-testing organizations’ abilities to adapt to a volatile world through rising inflation, an economic slowdown, geopolitical tensions, supply chain disruptions, and talent shortages. Our Thinking. Learn More. Learn More. Learn More.

Robotics Process Automation 130

Robotics Process Automation Automation Order Management Healthcare 130

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including the retirement of legacy platforms, cloud migration, and process automation.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

Everest Group

MAY 22, 2024

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

NOVEMBER 30, 2023

In this blog, we bring you insights from Everest Group’s sustainability analysts on their hopes and expectations for this crucial global event. Additionally, data-driven insights derived from advanced analytics not only optimize resource allocation but also inform strategic decision-making for long-term sustainability.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

OCTOBER 4, 2024

In Banking and Financial Services , agentic AI could be the key to optimizing operations, automating complex processes, and delivering hyper-personalized customer experiences. Existing technology investments, such as process automation, orchestration, and core modernization efforts, can complicate integration.

Banking 130

Banking Out-Tasking Service Automation 130

Everest Group

MAY 26, 2023

Cybersecurity vendors are leaving no stone unturned to deliver the power of GAI In recent years, advanced Artificial Intelligence (AI)- and Machine Learning (ML)- based technologies have been rapidly adopted across the cyber industry, providing intelligent automation capabilities and also augmenting human talent. GAI – A boon or bane?

Cybersecurity 130

Cybersecurity Automation Analytics Risk Management 130

Perficient Digital Transformation

JULY 14, 2022

Robotic Process Automation (RPA). Robotics is nothing but computers that imitate human actions, the process is a series of steps which mainly lead to some meaningful task, Automation means any task which is done without human intervention is known to be automated. Excel Automation. Blue Prism. Process Flow. Object Studio.

Robotics Process Automation 121

Robotics Process Automation Automation Data Entry Software 121

Everest Group

AUGUST 25, 2023

Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time. The survey revealed that the majority of respondents believe that GAI will have the greatest impact on spend analytics and cost optimization.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. With offerings such as Amazon Aurora, DynamoDB, and RedShift, AWS dominates enterprise adoption trends for cloud-native data platforms and data analytics.

Government 147

Government Analytics Research Service 147

Everest Group

JUNE 24, 2024

If you have questions about the key gen AI developments in the Middle East or would like to discuss recent trends in the data, analytics, AI, or gen AI space, please reach out to Mansi Gupta, mansi.gupta@everestgrp.com.

Government 147

Government Manufacturing Marketing Service 147

Everest Group

AUGUST 14, 2024

Data analytics, artificial intelligence (AI), and machine learning are enhancing deal sourcing, portfolio management, and risk assessment. Digital platforms can track and analyze carbon footprints and automate compliance reports, making it easier for companies to adhere to evolving ESG standards and regulatory requirements.

Collaborations 162

Collaborations Advisory Regulations Marketing 162

Everest Group

JULY 4, 2024

These systems enhance operational efficiency by automating data collection and reporting processes. For instance, PepsiCo uses predictive analytics tools to evaluate the impact of climate change on agricultural supply chains.

Retail 147

Retail Inventory Management Analytics Sourcing 147

Everest Group

SEPTEMBER 30, 2024

Incorporating AI into these processes can enhance predictive analytics and optimize testing protocols, significantly reducing time and costs. Process automation and efficiency enhancements: The need to enhance efficiencies and optimize costs has emerged as a key priority for OSAT companies.

Outsourcing 130

Outsourcing Service Engineering Manufacturing 130

Premier BPO

MARCH 6, 2025

Enhance Optimize your UC and CC platforms with AI-driven automation, omnichannel capabilities, and advanced analytics. Explore modern solutions that integrate AI , automation, and omnichannel capabilities. Manage Provide ongoing system administration, security monitoring, and compliance management for worry-free operations.

Administrative 130

Administrative Finance Automation Analytics 130

Everest Group

JANUARY 19, 2023

Leveraging the power of Artificial Intelligence (AI) and data and analytics tools, media and communications companies are redefining themselves from being service providers to product creators. AI and data and analytics are now widely used across the media planning and buying value chain.

Service 130

Service Analytics Out-Tasking Automation 130

Everest Group

AUGUST 27, 2024

Adoption of digital CX solutions – 2023 vs 2024 Propelled by gen AI, a significant shift has been observed in the adoption of digital CX solutions such as automation, self-service, conversational artificial intelligence (AI), data and analytics, and migration to cloud contact centers.

Outsourcing 147

Outsourcing Analytics Research Automation 147

Everest Group

OCTOBER 6, 2021

In the past few years, the growing need to quickly deploy contact center technology and the increasing use of digital solutions such as Artificial Intelligence (AI), automation, and analytics has paved the way for a flexible cloud contact center offering called Contact Center as a Service (CCaaS).

Service 130

Service Analytics Flexibility Automation 130

Everest Group

FEBRUARY 24, 2022

To read more about the 5S Framework, see our prior blog. Task management (Power Apps, Power Automate, Planner, To Do). Advanced analytics (MyAnalytics, Power BI Pro). . See more details on the contracting models in our next blog in this series. See below for a snapshot of the framework applied for M365 licensing.

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Analytics 130

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including retirement of legacy platforms, cloud migration, and process automation.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

Everest Group

JULY 13, 2023

Explore GAI’s exciting future in this blog. From our analysis, the following key takeaways emerge: Product Development : GAI’s integration with data, analytics, and customer preferences empowers product development in retail and CPG, propelling innovative and efficient design processes. Contact us to speak to an analyst on this topic.

Retail 130

Retail Inventory Management Sales Streamline Operations 130

Everest Group

MAY 22, 2023

Learn about the opportunities and obstacles of Generative AI in marketing in this blog. In fact, by the time one finishes reading this blog, GAI likely handled hundreds or even thousands of queries and helped develop countless lines of content. In my lifetime, I’ve seen two demonstrations of technology that struck me as revolutionary.

Marketing 130

Marketing Sales Out-Tasking Streamline Operations 130

Everest Group

APRIL 22, 2022

By using automation, analytics, and digitalization, players can differentiate themselves. Cumbersome manual functions that should be automated. Carriers who focus on digital solutions and leverage data through automation and analytics will successfully pivot for the future. 1 – The role of automation.

Analytics 130

Analytics Automation Efficiency Operational Costs 130

Amzur

MAY 9, 2024

This is where automation comes in, offering a powerful way to elevate your business. This automation ensures accuracy and speed while freeing up finance professionals to focus on strategic financial analysis and decision-making. RPA plays a pivotal role by automating data collection and report assembly tasks. Isn’t it?

Automation 105

Automation Inventory Management Robotics Process Automation Sales 105

Everest Group

FEBRUARY 27, 2024

These tools enhance productivity, reduce response times, and enable agents to focus on more complex and value-added tasks.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

MAY 24, 2023

Insurance intermediaries have an exciting future ahead if they can successfully adopt Artificial Intelligence (AI), mobile apps, big data, and analytics to better understand their customers and provide personalized products. Partnering with service providers will help insurers overcome barriers and improve efficiencies. Read on to learn more.

Insurance 130

Insurance Risk Management Risk Management Analytics 130

Everest Group

AUGUST 29, 2022

Learn how to build a holistic framework of best practices for technology, the business, and agents to shape contact center security in this blog. An automated patch deployment feature gives system administrators the ability to deploy patches missing in their network computers automatically without requiring manual intervention.

Cybersecurity 130

Cybersecurity Software Inventory Management Regulations 130

Everest Group

JUNE 28, 2023

In this blog, we’ll explore how DIT can help the BFSI industry tackle pressing issues. Desktop Infrastructure Transformation (DIT) has emerged as an attractive solution to combat these market disruptions because of its ability to optimize costs, empower users, and enhance IT efficiency. Contact us directly to discuss this topic further.

Banking 130

Banking Cybersecurity Insurance Analytics 130

Everest Group

MAY 11, 2023

As we covered in our last blog, healthcare payers , particularly commercially-focused enterprises, have to brace for the impending economic downturn. Providers should strategically focus on improving awareness of overlapping needs for better relationship management, segmentation, marketing, analytics, product innovation, and engagement.

Healthcare 130

Healthcare Analytics Outsourcing Insurance 130