IBM Services

SEPTEMBER 7, 2023

This is where harnessing artificial intelligence (AI) and data analytics can help. Companies that harness AI and data analytics can also make clean energy more viable overall by increasing their cost competitiveness over legacy energy sources. The latter can also help drive efficiency by lowering end-user energy use.

Analytics 99

Analytics Research Sourcing Automation 99

Automation Anywhere

JUNE 15, 2022

Intelligent automation in the form of a Digital Workforce is not only enhancing the productivity and efficiency of finance professionals but also improving accuracy and increasing cash flow. Digital Workers can automate and streamline these processes, acting and analyzing in ways humans do.

Accounting 145

Accounting Robotics Process Automation Finance Automation 145

31 West

MARCH 31, 2024

Ticketing System Automation Analytics and Reporting Multi-Channel Support AI-Powered Chatbots Live Chat Integration Capabilities Collaboration Knowledgebase Zendesk Sell 1. Automation For a help desk service provider, automation is the key to efficient services. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Premier BPO

JULY 12, 2024

3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services. Transforming healthcare with AI: The impact on the workforce and organizations 4.

Healthcare 78

Healthcare Efficiency BPO Insurance 78

31 West

JUNE 11, 2024

Its key features include automation, especially in workflow and customer management. Like a typical CRM solution, Freshdesk has a ticketing module, reporting and analytics, and multichannel support that enables your clients to contact your support agent through their preferred communication channel. Let’s get to the comparison.

Analytics 130

Analytics Automation Customer Support Customer Service 130

31 West

APRIL 16, 2024

Utilize Cloud Services Migrating to cloud services translates into direct cost-efficiency for companies. Boosted Productivity – Efficient use of technology accelerates workflow and reduces time wastage. Leverage Remote Support Capabilities Remote IT support has become a cornerstone for cost-efficient tech assistance.

Software 130

Software Labor Costs Out-Tasking Automation 130

31 West

JULY 22, 2024

One effective solution that has gained traction is the implementation of advanced technologies like Bluedot AI, which can improve customer service through chatbots and automated support systems, recording and summarizing interactions for subsequent analysis. Key Strategies for Enhancing E-commerce Customer Service 1.

E-Commerce 130

E-Commerce Customer Service Service Automation 130

31 West

AUGUST 24, 2024

Easy access : Customer service representatives can quickly retrieve relevant information when handling complaints, leading to more efficient resolution. This automation reduces the risk of human error and ensures that no complaint falls through the cracks, leading to faster and more consistent resolution.

Analytics 130

Analytics Customer Service Automation Management 130

31 West

JULY 19, 2024

The Salesforce Sales Cloud module automates the sales process and assists companies in closing more deals. and enables agents to resolve issues fast and efficiently. Lightning Service Console It’s a configurable dashboard where support agents can easily access customer data, analytics, and other crucial information.

Service 130

Service Customer Service Sales Out-Tasking 130

31 West

MAY 4, 2024

Common tools in Sales Cloud include sales forecasting, lead management, and workflow automation. Analytics Cloud : This AI-powered product allows you to gather insights into your business operations. Reporting and Analytics : The free reporting tool provides sufficient data about your key business metrics.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

31 West

MAY 13, 2024

However, HubSpot and Zoho are the two most popular contenders that are often considered when it comes to sales automation, marketing capabilities, and customer service. It’s a unified platform for your customer management and sales automation tasks. There’s always an option to switch to the paid plans.

Sales 130

Sales Inventory Management Analytics Automation 130

IBM Services

APRIL 18, 2023

ISO 20022 data improves payment efficiency The impact of ISO 20022 on payment systems data is significant, as it allows for more detailed information in payment messages. This increased data granularity can help to improve the accuracy and efficiency of payment processing, enabling faster and more reliable settlement of payments.

Banking 114

Banking Analytics Risk Management Risk Management 114

Groove Technology

NOVEMBER 15, 2024

Enterprise Software Dominates Demand: 7% of outsourced software projects focus on enterprise applications, such as ERP systems, data analytics, and CRM platforms, according to software development statistics from the overall software market. Cost Efficiency: Outsourcing software development offers significant financial benefits.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

IBM Business Partners

JUNE 13, 2024

However, when critical decisions were pending, manual workflows and disjointed tools made it nearly impossible for senior leadership to see everything in one system or retrieve information efficiently. The TCX team saved 11 hours a week by eliminating unnecessary meetings and improving automated workflows.

Efficiency 68

Efficiency Marketing Government Analytics 68

IBM Services

FEBRUARY 28, 2024

Here are four smart technologies modernizing strategic sourcing processes today: Automation Business process automation (also considered a type of business process outsourcing ) is pervasive across industries, minimizing manual tasks in accounting, human resources, IT and more. Blockchain Information is an invaluable business asset.

Sourcing 102

Sourcing Supply Chain Management Strategic Sourcing Automation 102

31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. ZenDesk help desk software is just that.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

Redial

SEPTEMBER 26, 2024

In an era where efficiency and innovation drive success, the automotive industry has found a strong ally in Business Process Outsourcing (BPO). Outsourcing key processes allows automakers and automotive suppliers to focus on core competencies while improving efficiency, cost management, and customer service.

BPO 130

BPO Supply Chain Management Call Center Reduced Overhead 130

IBM Services

FEBRUARY 12, 2024

This helps ensure that they not only access data but also use it efficiently across multiple streams, maximizing its potential positive impact on the business. By simplifying complex tech-heavy processes, IBM Event Automation maximizes the accessibility of Kafka settings.

Automation 83

Automation Sourcing Out-Tasking Government 83

31 West

JANUARY 3, 2023

It enhances regular work with more automation resulting in the efficient delivery of services. It enhances your IT service efficiency above 20% with organized AI functionalities that automate regular work. It will help you with higher efficiency and lower costs. Get Real-Time Data Through Analytics.

Analytics 130

Analytics Automation Outsourcing Collaborations 130

31 West

JULY 25, 2023

Efficient Communication: Communicate with customers efficiently by integrating automated emails for updates or promotional offers directly from your CRM. Data-driven Decisions: Use analytics provided by the software to make informed marketing decisions based on trends identified in customer behavior.

Management 130

Management E-Commerce Sales Automation 130

Offshore India Data Entry

MAY 21, 2024

This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe. Companies started outsourcing business tasks to BPO services providers to save costs and increase efficiency.

BPO 105

BPO Offshoring Data Entry Business Process Outsourcing 105

31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard. What is AutoTask?

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

The Hackett Group

SEPTEMBER 10, 2024

Potential 63% Improvement in Procurement Operational Efficiency Revealed Miami, FL – September 10, 2024 – The Hackett Group, Inc. The Hackett Group’s 2024 study of procurement executives found that generative artificial intelligence (Gen AI) has the most potential in three key areas: spend analytics, category management and CLM.

Software 116

Software Management Advisory Risk Management 116

31 West

FEBRUARY 7, 2023

As businesses are adapting to the remote work culture, they are focusing on tools and automation technology that simplify hectic tasks. Evert IT help desk service provider needs a robust RMM (Remote Monitoring and Management) solution to maximize organizational efficiency. Automation is a must in IT businesses.

Management 130

Management Automation Right-Sizing Out-Tasking 130

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

3Pillar Global

JANUARY 2, 2024

Model operationalization (ModelOps) encompasses all advanced analytics decisions within the organization, including your AI models. By standardizing, scaling, and augmenting analytics, information services companies will be best positioned to build products informed by governed, trustworthy data.

Engineering 105

Engineering Collaborations Government Analytics 105

31 West

OCTOBER 2, 2023

Introduction In the fast-paced world of logistics, the efficiency of IT systems is paramount. Inadequate Reporting : The company lacked comprehensive reporting and analytics to identify trends, monitor help desk performance, and make informed decisions. This data-driven approach allowed for continuous improvement.

Service 130

Service Supply Chain Management Analytics Software 130

31 West

NOVEMBER 23, 2023

With its capacity to automate complex tasks and analyze vast amounts of data, AI opens numerous possibilities for providers, including: Automated Customer Service: By implementing chatbots and platforms like Zendesk , providers can offer 24/7 customer support. Training staff to work with new tools adds an extra layer of complexity.

Outsourcing 130

Outsourcing Service IT Outsourcing Analytics 130

Everest Group

OCTOBER 21, 2024

Webinar Transforming Clinical Data Management with Clinical Data and Analytics Platforms October 21, 2024 | 11am EDT (NA) / 4pm BST (UK) / 5pm CEST (EU-Central) Join Everest Group Practice Director Nisarg Shah for an interactive webinar where the speakers will discuss real-world challenges, demonstrate the benefits of a centralized data platform, and (..)

Analytics 52

Analytics Management Automation Efficiency 52

31 West

FEBRUARY 16, 2023

It includes storage, software, servers, databases, network, analytics, and intelligence. Cloud technologies include artificial intelligence, machine learning, edge computing, virtual desktops, automation, SASE, and disaster recovery. One of the primary motivations behind this trend is AI-powered data analytics.

Flexibility 130

Flexibility Analytics Outsourcing Automation 130

31 West

JUNE 1, 2024

Zendesk: A Robust Customer Management Solution One of the most versatile and scalable CRM platforms, Zendesk serves as a cost-efficient and robust customer management portal where you can handle your entire customer base effectively. We’ve compared the two based on factors like ease of use, pricing, integrations, and more.

Sales 130

Sales Customer Service Analytics Software 130

31 West

MAY 22, 2023

The features like knowledge management, project management, content management, etc empower businesses to control business processes through automation and collaboration. The unmatched features of SharePoint help increase the efficiency of business processes through content sharing, recording, and publishing.

Collaborations 130

Collaborations Efficiency Automation Management 130

Amzur

SEPTEMBER 10, 2024

In today’s rapidly evolving business landscape, CIOs and CTOs face significant challenges in meeting the demands for innovation, efficiency, and exceptional customer experience. Natural language processing, predictive analytics, data integration. Cost management, performance monitoring, automation.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Analytics Government 95

Immedus

AUGUST 24, 2021

Application leaders should streamline their payroll delivery model to achieve compliance, efficiency, and optimal EX.” . Automation across payroll processes to improve payroll accuracy and deliver greater efficiencies and cost savings is called out frequently throughout the report. Which brings me back to the Gartner report.

Payroll 130

Payroll Marketing Automation Analytics 130

Automation Anywhere

JANUARY 5, 2022

In 2021, we saw the definitive marriage between AI and Robotic Process Automation (RPA). Commonly referred to as “intelligent automation,” RPA + AI has a lot more functionality and versatility than basic RPA. Commonly referred to as “intelligent automation,” RPA + AI has a lot more functionality and versatility than basic RPA.

Robotics Process Automation 124

Robotics Process Automation Out-Tasking Automation Inventory Management 124