Groove Technology

JANUARY 15, 2025

From process automation to code optimization, AI is creating breakthroughs in productivity and quality. These solutions include intelligent programming assistants, advanced machine learning frameworks, and automated testing systems. 2025 will see the emergence of 13 groundbreaking AI tools for Java developers.

Automation 130

Automation Software Analytics E-Commerce 130

Groove Technology

NOVEMBER 15, 2024

Enterprise Software Dominates Demand: 7% of outsourced software projects focus on enterprise applications, such as ERP systems, data analytics, and CRM platforms, according to software development statistics from the overall software market. Staff augmentation allows HR managers to add or remove team members based on project needs.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Everest Group

SEPTEMBER 16, 2024

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences.

Retail 130

Retail Analytics Service Streamline Operations 130

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. SC Health System recently invested $40M in Epic EHR Platform to enhance interoperability. Is RCM the next big thing?

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Automation Anywhere

MAY 6, 2022

The old ways of managing and supporting business processes are undergoing a paradigm shift. Disruptive technologies – like intelligent automation (RPA+AI) – are helping chief experience officers (CXOs) re-invent their business operations by bringing in optimizations. Efforts to digitize core business processes are not new.

Automation 144

Automation Out-Tasking Human Resources Finance 144

Everest Group

APRIL 7, 2025

Recognizing the need for enhanced efficiency, providers are investing in AI, automation, and advanced analytics to optimize case processing, adverse event management, and signal detection, all while reducing costs and improving operational scalability.

Pharmaceuticals 130

Pharmaceuticals Event Management Reduced Costs Sourcing 130

Premier BPO

MARCH 6, 2025

Manage Provide ongoing system administration, security monitoring, and compliance management for worry-free operations. Enhance Optimize your UC and CC platforms with AI-driven automation, omnichannel capabilities, and advanced analytics. Future-Proofing Your Business Communications Now is the time to act.

Administrative 130

Administrative Finance Automation Analytics 130

Automation Anywhere

JUNE 1, 2022

From the way we shop and travel to the way manufacturers monitor and manage inventory to the way farmers keep track of their livestock, IoT has transformed life in many areas and gone from just a crazy vision to an essential reality. The advantages of automation in IoT Automation offers many advantages to your business processes using IoT.

Automation 145

Automation Manufacturing Retail Efficiency 145

Everest Group

APRIL 7, 2025

These platforms have evolved from basic data management tools to intelligent, AI-driven ecosystems that facilitate customer engagement, campaign orchestration, and real-time decision-making. AI-powered analytics and automation are enhancing customer insights and driving hyper-personalized engagement.

Retail 130

Retail Healthcare Marketing Regulations 130

Everest Group

MAY 30, 2024

Cutting-edge digital technology is revolutionizing subscription management by providing organizations with real-time data-driven insights to enhance personalization, increase sales opportunities, optimize revenue, expand offerings, and retain customers. This has eliminated data silos and provided real-time data-driven insights.

Management 147

Management Analytics Outsourcing Customer Support 147

Perficient Digital Transformation

OCTOBER 9, 2024

Recently, the news broke that Optimizely acquired Netspring, a warehouse-native analytics platform. Simplifying Omnichannel Analytics for Real Digital Impact Netspring is not just another analytics platform. It is focused on making warehouse-native analytics accessible to organizations of all sizes.

Analytics 97

Analytics Retail Sourcing Sales 97

Everest Group

MAY 23, 2024

Vendor Management Systems The Vendor Management System (VMS) is gaining importance as organizations seek solutions to manage their contingent workforce. Companies across industries and geographies, including previously untapped segments like the mid-market, now rely on contingent workers to meet business demands.

Management 130

Management Sourcing Analytics Insurance 130

Amzur

MAY 9, 2024

This is where automation comes in, offering a powerful way to elevate your business. RPA excels by taking over routine tasks such as transaction processing, payroll management, and financial report generation. AI suits the best for improved customer management and engagement. Isn’t it?

Automation 105

Automation Inventory Management Robotics Process Automation Sales 105

Everest Group

NOVEMBER 15, 2022

Top Robotic Process Automation (RPA) – Technology Providers The post-pandemic era is repeatedly stress-testing organizations’ abilities to adapt to a volatile world through rising inflation, an economic slowdown, geopolitical tensions, supply chain disruptions, and talent shortages. Our Thinking. Learn More. Learn More. Learn More.

Robotics Process Automation 130

Robotics Process Automation Automation Order Management Healthcare 130

Everest Group

JUNE 26, 2023

The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial models based on risk assessment, increased investment in care management, and a greater emphasis on digital initiatives, particularly automation and analytics.

Healthcare 241

Healthcare Analytics Administrative Marketing 241

Groove Technology

FEBRUARY 4, 2025

Hiring an outsourced software development team allows businesses to efficiently manage software projects by leveraging specialized expertise without the costs of maintaining an in-house team. Companies often face difficulties in finding reliable partners, managing communication barriers, and ensuring quality control.

Software 130

Software E-Commerce Outsourcing Reduced Overhead 130

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 162

Management Service Research Analytics 162

31 West

JULY 25, 2023

Understanding CRM in Your Dropshipping Business CRM, or Customer Relationship Management, is an innovative tool that has become an essential asset for businesses today. Even more importantly though, outsourcing becomes much easier to manage with an organized CRM system at hand.

Management 130

Management Sales E-Commerce Automation 130

Everest Group

AUGUST 26, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment The Customer Experience Management (CXM) market in the Americas experienced moderate growth due to a stable economy, especially in the US. This favorable climate encouraged substantial investments from regional providers.

Co-Sourcing 130

Co-Sourcing Management Service Sourcing 130

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including the retirement of legacy platforms, cloud migration, and process automation.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

31 West

SEPTEMBER 15, 2022

The global managed services market is projected to grow from $243.33 By giving a glance at this blog post knitted with thick beads reflecting on the irrefutable essentiality of the IT managed services, you will know that the above report is not unreasonable at all. What is an IT Managed Service Provider (MSP) and What do they Provide?

Managed Services 130

Managed Services Management Service Administrative 130

Everest Group

FEBRUARY 27, 2024

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. However, successfully adopting and implementing gen AI requires overcoming expertise, data quality, and change management challenges. Let’s explore this further.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Groove Technology

FEBRUARY 4, 2025

Minimized Recruitment and Training Expenses: By outsourcing, businesses can avoid the costs associated with recruiting, training, and managing full-time employees. Reduce the Administrative Burden on Your Company Leveraging a dedicated software development team alleviates the administrative tasks associated with project management.

Software 130

Software Right-Sizing Collaborations Administrative 130

Everest Group

SEPTEMBER 8, 2022

Top Customer Experience Management (CXM) Service Providers in APAC The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in APAC – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking. Learn More.

Management 147

Management Service Analytics Research 147

31 West

SEPTEMBER 7, 2022

This is where Managed Service Providers (MSP) step in (you hear the drumroll? For your easy glance, we have divided the managed services into primary and secondary here, according to their essentiality. Primary Managed Services. Data Analytics. Secondary Managed Services. Managed Print Services.

Managed Services 130

Managed Services Management Service Out-Tasking 130

Perficient Digital Transformation

DECEMBER 17, 2024

Product information management (PIM) is a crucial tool for accomplishing these objectives. This allows businesses to streamline the management of product data, such as descriptions, images, specifications, and other key information related to their products. What is PIM? How can PIM help improve your SEO?

E-Commerce 52

E-Commerce Management Engineering Data Entry 52

Everest Group

SEPTEMBER 30, 2022

Who is Leading Customer Experience Management (CXM) Services in Europe? The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money. September 29, 2022 |. 10:00 CDT | 11:00 AM EDT.

Robotics Process Automation 130

Robotics Process Automation Contact Center Outsourcing Management Service 130

31 West

FEBRUARY 7, 2023

As businesses are adapting to the remote work culture, they are focusing on tools and automation technology that simplify hectic tasks. Evert IT help desk service provider needs a robust RMM (Remote Monitoring and Management) solution to maximize organizational efficiency. Automation is a must in IT businesses.

Management 130

Management Automation Right-Sizing Out-Tasking 130

Premier BPO

JUNE 7, 2024

Successful leaders learn to prioritize, adapt, and manage their commitments more effectively. Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

The Hackett Group

SEPTEMBER 10, 2024

Optimizing and aligning CLM with processes like sourcing and risk management is critical to the successful operation of businesses of all sizes. Selecting the right CLM partner can unlock substantial benefits – from reduced cycle times to improved risk management – ultimately strengthening their competitive position.”

Software 116

Software Management Advisory Risk Management 116

Everest Group

JANUARY 19, 2024

Managed Extended Detection and Response (MXDR) has emerged as a game-changer in combating modern cybersecurity threats. Combining managed services with a technology platform, MXDR offers an encompassing, automated, scalable, and cost-effective solution incorporating real-time threat intelligence.

Cybersecurity 182

Cybersecurity Analytics Managed Services Out-Tasking 182

Everest Group

AUGUST 2, 2023

Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) As enterprises embrace their digital transformation journeys, they are becoming cognizant of the critical role that network transformation plays. They strategically realign their network approach, focusing on use case relevance and value creation.

Managed Services 130

Managed Services Management Service Automation 130

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including retirement of legacy platforms, cloud migration, and process automation.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

IBM Services

SEPTEMBER 29, 2023

Those events can then be consumed and processed to help inform smarter decisions and trigger automations. To show this with an example, consider one stream of business events sourced from an order management system. This stream provides a persistent, real-time log of all orders received.

Automation 106

Automation Order Management Sourcing Analytics 106

Everest Group

NOVEMBER 30, 2022

Top Healthcare Customer Experience Management (CXM) Services in North America The healthcare Customer Experience Management (CXM) market has grown steadily after the pandemic due to the increasing focus of healthcare enterprises on member and patient experience and care management. Our Thinking. Learn More.

Healthcare 130

Healthcare Management Service Insurance 130

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions.

Management 130

Management Service Administrative Research 130

Groove Technology

DECEMBER 16, 2024

From evaluating technical capabilities and agile experience to establishing effective communication protocols and project management frameworks, you'll find practical information to make informed decisions about your outsourcing strategy. VPNs), strong password management, and encrypted data storage.

Software 100

Software Outsourcing Collaborations Flexibility 100